April 2023 by Kerri K.
I have tried several of Royal Designs Studio A.K.A Modello Design products and I have been disappointed in all of them. The stencils themselves are made of a decent quality material but they do not always match the design pictures shown for them. For the 3 complete sets of stencils I have purchased from them, I have had to use my own Cricut cutting machine twice to create my own stencils to overlay in order to get the actual design that Royal Designs had shown for them. What is so aggravating about it is that 1.) I have to purchase additional materials and 2.) It wouldn't have taken much effort for them to actually incorporate the shown design into the stencil - they just leave certain details uncut. When I first tried their stencil cremes, I absolutely fell in love with them. Because I liked them so much I decided to use them for an extremely large scale project I was doing in my historic home. Because this massive undertaking was going to be very time consuming I had only ordered a majority portion of the paints/cremes I would need so that they wouldn't dry out. Two years into this project, almost complete, I ordered the final container of antique gold stencil creme only to have the colors not match - not even a little bit! My project is now at a complete standstill. More so, I had to spend days upset & arguing with their customer service department over a $12 refund due to issues within their supply chain. This company has absolutely horrendously rude customer service, as well as inconsistent and incomplete products. Buyers beware.
