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January 2024 by Ben B.
This place lost my business. I was treated very poorly and thrown out like trash. I suggest use a real bank.
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October 2023 by Xavier Garcia
Excellent car financing
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September 2023 by Joseph O.
The Chula Vista Office Staff Services are Amazing and always Great Service!!! I get more than just Great Service but a Great way to start my day!! Jennifer,Martin,Malisa, and Kenya are all great tellers!
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September 2023 by Valentino C.
Always a fantastic experience upon arriving. The staff is friendly and courteous and always attentive! Maria, Rosie, Yisel, Malisa, Martin, Jennifer & Kenya always take really good care of me!! Thank You Wheelhouse!!
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September 2023 by Everett T.
The Chula Vista branch is the best!!!! I've been a member since 1988 and I would not go anywhere else the atmosphere is great the vibes are great they've always been there for me and my family 5star credit union no doubt!!
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June 2023 by peter kurtiss
A lifetime of unhappiness with banks led me to seek shelter at SDMCC (now Wheelhouse), where I am entering my third decade of peace and serenity. Great personalized service (including help with an embarrassing little problem), no fees, and an amazingly vigilant fraud detection AI leave me happy as a fat rat in a cheese factory. I'll never leave -- unless they close the Chula Vista branch!
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January 2023 by Albert C.
I been with wheelhouse credit union since 1988. The credit union on f st in Chula Vista sometimes I walk out speechless of how good their customer service is starting with Rosie Reyna how professional she is and how she treats her customers also the whole staff are awesome due to Rosie and her training on employees. Rosie Thank you soooooo much on your professionalism!
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December 2022 by Allan G.
Although I am not a member of this credit union, I have been there many times over the last few years due to "shared branching" (Co-Op Network) as my (now former) credit union was located outside of the San Diego area. Every time that I have ever gone into Wheelhouse CU, I get treated with respect and no one has ever tried to pressure me into switching to their credit union. I have been helped in the past by friendly people and each time, I am in and out of there within a short amount of time. I just wish that they had more parking spaces around their location! It's all good though. I would not hesitate to return there in the future.
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December 2022 by Ruben Duran
The ATM here is ALWAYS shut down on Monday morning, even after hours of being open. They need to rectify this situation as this is the only CO-OP ATM within walking distance.
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October 2022 by Kristopher Jones
The only reason this credit union hasnt collapsed is because they offer good rates. (Although they have had to change name-likely because of terrible service). I even gave them a few chances to make it up. But they're inept and rude and deceptive. They will get you in with good rates, then give the worst banking service Ive ever had in 40 years! At the beginning of a loan, my car insurance didnt get added because of something with website, and they tacked on a $2300 charge to cover me for 6 weeks, and never told me they were, nor let me know my insurance didnt get added. Never could get call backs, finally had to go in. Manager working there was so unprofessional and unknowledgeable of their own system--had to keep getting help from teller and was being so condescending to the teller. Lina is amazing, but she needs to transfer to a bank when they'll back up her loans with respect, integrity, and customer service. I have had perfect credit my whole life, and will strongly recommend anyone I know to pay the extra half point and go to any bank before Wheelhouse (or whatever they change their name to next). Multiple times I got letters that I owe a payment to them, because we set it up to pull from my account. Each time they had to fix it to be set up to pull from my account, even though it was set up that way at beginning. Calls were pointless--no one is knowledgeable and no one is empowered. One of my vehicles got totaled and my insurance company said they were the most inept bank to ever deal with regarding a payoff--and I totally agreed. I got all excited when the Director of Sales and Service called, thinking someone with authority and ability to right a wrong could help (Alyson Warner.) Yet all she did was tell me the same bs about how $2300 is normal for 6 week coverage and no way to reverse the charges. They need remove the word "Service" from her title. No surprise if at the top they cant help that no one under them can either. STAY AWAY FROM THIS BANK, no matter their rates!
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June 2022 by Alicia Moreno
(Translated by Google) Excellent service I love(Original)Excelente servicio me encanta
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January 2022 by Zion Missions
Have been a customer for years and the managers are extremely rude all the time and don’t have professionalism when answering my questions. One of them once acted like a chola and got in a weird fighting vibe real quick and even the other customers said “wow relax” to her. Anyway, worst bank ever and I’m switching for a very good reason. Would give it a 0 stars if it was possible.
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November 2020 by Amir K.
I had a solar loan with Wheelhouse and decided to pay it off. I am refinancing and it was a better option to pay the remainder of the solar loan. I am not writing about my loan, rather about my experience with Stephen Gygax. He is one of the most caring and amazing people I have worked with when I closed my loan. He expedited the whole process and made sure at almost 4:00 PM on a Friday I get all the necessary paperwork to my lenders. He is so good that I have his extension for his phone number memorized because I know if I need something he would take care of it right away. It's so refreshing to speak and work with people like Stephen. It seems like in this world we are now, everyone is short and people don't have the time to take care of their customers. That wasn't the case with Stephen and I am so grateful for his help and his knowledge to take care of my specific issue. If you ever want to know that you will be taken care of at Wheelhouse give Stephen a call; you won't be disappointed.
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October 2020 by J.B. H.
We did a solar loan with this group and have had terrible customer "service," a totally unworkable online system, and long, long, long waits to speak to anyone. I would never use them as a regular bank and can't wait until we never have to deal with them again.
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August 2019 by Adelaida Caracosa
Great customer service, fast & efficient!!! Everyone is very attentive to my needs & extremely helpful!!
