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May 2023 by Heather F.
If I could leave 0 I would! I know nothing will be done with this complaint but if one person reads it and decides to go somewhere else then I did something good! I was in the ER last night. I was sent from the urgent care. My symptoms were similar to appendicitis and the doctor at the UC wanted to make sure so he sent me to the ER. The nurse who seen me immediately told me the medication I was taking can cause stomach issues. He obviously determined in his mind it was from that. He then told the intake nurse to order all these test including an MRI and to keep me in the waiting room. I watched all these people go to the back with symptoms less than mine and get beds. I told him when I got there I had been in bed for 3 days so I hadn't sat or walked much. My fatigue and body aches were very bad. Well there I sat for 3 hours in a chair. They had me walking back and forth to go to the back to do labs. They took me back to get ex-rays. They obviously were not concerned it was my appendix because there was no rush at all. I asked the nurse at the front to please have my IV removed (which is a whole mother painful story). I told her I was in pain, I could not sit in the chairs anymore it was painful. She told me they were not going to put me in a bed at all. She said all my orders were going to be completed and I would stay in the waiting room. I asked the guy who did my MRI if he was going to take out my IV which was hooked up to nothing, he said no. I returned from the MRI and told my boyfriend please take me home. I would rather take it out myself and be able to lay in bed and rest while I was in pain then be there one more second. I returned home, took out my IV and crawled in bed. This was around 10:30pm, at 3am I get a knock at my door. Two police men!!! They were sent to make sure I wasn't using my IV to take drugs!!! (That's what the ER nurse said when I called them furious!!). Are you kidding me??? I am a business woman, I have good insurance that they bill for every tissue! I looked terrible I'm sure because I was in bed for a few days in pain. But how dare you judge me! How dare you leave. Me in a chair for hours because a nurse who spent 3 minutes with me determined it was from the medication and not an emergency. This place is the worst I have ever been treated in my life! The police coming to my door was so embarrassing! Being told they needed to make sure that I wasn't using drugs with the cheap price of crap that hurt so bad hanging in my arm! So terrible!!! IF YOU LOVE YOURSELF OR YOUR LOVED ONE PLEASE STAY AWAY FROM THIS PLACE.
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May 2023 by Farhana S.
Checked in at 8am. Waited for 6 hours. If you have a job, school - GOODLUCK. & didn't even get any treatment at the end of 6 hours of waiting. Thanks
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May 2023 by S B.
I Have been with sharp for Years and it seems that this pharmacy is always staffed with people who are rude. I know that it is always busy and people don't need to be in a happy mood every single day. But my goodness this pharmacy has people serving patients there medication and they are just so rude. Not friendly at all. I hate calling for my refills and having to speak to a person. I would rather call and leave a message so that I don't have to deal with them. Why do people who have a customer service job have this kind of attitude. Find another job. I'm pretty sure it's because of the patients at sharp that need medication from the pharmacy is the reason you have a job. Treat people better !!!!
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April 2023 by Leveaux B.
I was just told by someone that sharp is in the bathroom with you when leaving a sample for testing. Is that true?
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March 2023 by Ana K.
SENIOR PATIENTS BEWARE!! During my last routine Dr's visit the Sharp appointments desk representative told me my Dr wanted me to set up an eye Dr's appointment to have my eyes check for any diabetic eye damages. I told the rep my insurance didn't cover eye exams. The Sharp rep told me not to worry about it because my Medicare benefits would cover it. To make a long story short, it turns out that what the rep told me was incorrect! And now I'm being charged $275 for that eye exam--it would have been over $300 as I was told that my share of the cost was $35. I paid that amount the day of the exam. I contacted the Sharp Rees Stealy billing dept and complained about what had happened and after arguing back and forth with the billing rep, I told her I wanted to file a complaint and have someone review the issue. The rep told me someone would call me back to discuss the problem. It has now been 3 weeks and no one has called. However, I got a bill threatening to send me to collections if the bill is not paid! This is outrageous! not only was I lied to, I was also not told what the cost of eye exam. I denied the opportunity to decide if I wanted to or could afford to pay that amount. This is not good patient/customer service!! It is time to take this issue to the next level!!
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March 2023 by Thomas H.
I was refused treatment at this UC and I can prove it. Not Recommended. 1-Star. stay away.
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February 2023 by Paul S.
What is going on here in the south bay!? My wife went to urgent care Wednesday with her shoulder killing her. She hates pills and pain meds, but she had tears in her eyes and needed pain meds, ibuprofen and Tylenol were not working. After her visit the doctor said she didn't have a Rx pad, which you need to send narcotics electronically, it's the law, so she gave her nothing. No recommendation no help. Just wasted time. Now her new doc is Coronado, but the poor girl can't handle her load and doesn't even respond to your messages. So my wife gets in today and explains to the doc on call and said she thinks she needs a narcotic for the pain. The doc said that's the wrong word to say. What? It's what it is and it's legal when prescribed, which it should have been and the doctor knows that cause she made her cry when she touched it. She sent her out feeling like a drug addict for asking for help, and was given nothing to help with the pain. This is why people die from overdose, because they trust their doctors to care for them and when they refuse people get desperate. Now, this won't be my wife's case, but it is easy to see how doctors push people into overdose situations because of their fear to use their license to help people. I personally have left the south bay sharp facilities because of the poor care and go downtown. Where znot only the doctors are 1000 times better, it's not a disgusting pig sty like otay and 3 rd Ave.Soo the person who sees this review contacts me and says a patient liaison will be calling, I said I doubt it. And I was right. But my wife has an appointment this morning without any notification through a phone call. She just happened to check the portal and found out. It was with a msk doctor and he said oh no, I don't like what's going on here. It's bad and my wife new it and explained to two doctors who blew her off. This doctor is for real, he said he was ordering an MRI immediately. Now it's been over a week with poor care and she is still suffering, but where is sharp? Hiding behind the curtain because they don't even know what to say about their malpractice. Very unfortunate south bay sharp facilities have fallen apart.
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November 2022 by Regina P.
I have been here about 5 times since moving to San Diego. Our primary is on East Palomar but when I need urgent care, we come here. Most of the time the wait is very reasonable (45 min-2 hours) but they call and update you. Everyone is so helpful and knowledgeable about symptoms and what to do. All times we've gone, our prescriptions were sent over quickly and correctly.
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October 2022 by C P.
Called nurse connection to speak to a nurse and got a headache just trying to get a nurse on the phone; someone takes your info. and then you have to wait hours for a nurse to give you a callback... What happened to "America has the best medical system in the world" ?
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October 2022 by Carlos H.
Called nurse connection to speak to a nurse and got a headache just trying to get a nurse on the phone; someone takes your info. and then you have to wait hours for a nurse to give you a callback... What happened to "America has the best medical system in the world" ?
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August 2022 by John M.
Stay away from Occupational Medicine if your job allows it choose somewhere else... Simple drug tests (2 minutes max) for work are minimum 2 hours waits, and they don't let you schedule appointments for them. 2 times this happened and 2 times too many. Staff is in helpful and gives false time frames on purpose. Every time I ask it's 15 min more, 30 min later or " your next" it'll be another 10 min... Pure trash and poor girl in training is learning poor practices. Never make false promises in customer service...
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May 2022 by Esperanza D.
Sharp has a phenomenal customer service personnel I need to mention especially Mary Ann on the phone and Gaby (schedulers) without them I would be out of my medicine thanks to them I was able to see a Doctor the very next day and Doctor Ho Bao was able to get my prescription sent to their pharmacy downstairs and was filled immediately thank you!!! Hooray for Sharp personnel team performance efficiency!!! I recommend Sharp's excellence care of patients. The ladies are great on the 3rd floor and the lady at the desk in the "test department " I also need to mention the staff at the X-ray and phlebotomy department are great as I return to visit them had me out in no time and he didn't leave a mark
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May 2022 by JoAnn G.
I came into Urgent Care really sick & barely able to breathe. I helped me right away. No waiting six hours in a hospital waiting room. Got phone call same day from an MD -- had COVID!! Thank you for such great Urgent Care!!
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April 2022 by Cynthia G.
I recommend this emergency room. Parking is close. Staff is fast and friendly. Came in on Friday morning was out within 2 hours. I wish I remembered the ladies name who rolled me to and from xrays. She was the sweetest. I suffer from a panic disorder and she really calmed me and made me feel safe. God bless you all. Thank you for all you do.
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April 2022 by Faline A.
Came here twice for a drug test and the staff on the second floor were the worst think it was Occupational Medical services. The first day I came I waited 3hrs and they ended up closing on me saying "come back tomorrow or you can go to another location but all the locations are closed at the moment". So that was useless. I had to take off another day so I can come in right when they opened. I spoke with the same ladies at the front desk they remembered me but when I first checked in they greeted me with "Youre going to have to wait but we may not get to you again" please note they had just opened. Seeing others check in for drug tests and getting it done before me when "drug tests are walk ins" but ive been sitting here for 4hrs to pee in a cup. Asked whats the approximate wait time and said "Cant give you a time since we may not get to you" but when others came in after me they were quoting "30mins". I came in when there were five people here now people are pouring in and now I have no choice but to wait. Please just make sure the managers and staff have better customer service. I waited quietly and patiently but for people who have a life be transparent and fair. This is my first time at Sharp but I know for sure I wouldnt want them as a provider if there customer service was so bad and a simple drug test couldnt go smoothly.
