Sharp Rees-Stealy Otay Ranch offers a range of healthcare services, including primary care, specialists, radiology, laboratory, pharmacy, and optical services. Patients can expect same-day or next-day appointments with their doctors and have access to specially trained nurses. The staff is noted for their friendliness and helpfulness, with one nurse receiving particular praise for her thoroughness and warm demeanor. However, some visitors have experienced issues, such as incorrect lab hours and parking difficulties due to ongoing construction. The parking situation is challenging, with a distant parking structure and new valet services causing frustration for some patients. Despite these issues, the overall customer service is commendable, although there are occasional complaints regarding specific doctors. The facility emphasizes patient health and safety, requiring that no one accompany patients unless necessary, and advises contacting them if experiencing any COVID-19 symptoms before visiting.
Very clean facility, and professional experienced doctors.
March 2026
Plenty of parking, outdoor or parking garage available with accessible ramp. Clean and well maintained bldg overall. Signage is informative and allowed for way finding without asking for directions. Intake staff can use improved customer service skills but therapist was on point and patient area was tidy.
November 2025
Love this place, new addition SO good now with urgent care and scanning!
