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February 2024 by Cipriano L.
Ari. Was great such a help at tmobile before closing hours with such a great attitude attentive smart and always gave me the best options on phones and what benefited me and my line such a great help and great person in general thank you.
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January 2024 by Tony Montano
Helpful.
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January 2024 by Anthony Pante
terrible, terrible, terrible service.This store was once the place to go to. You were able to count on their friendly, professional, and knowledgeable staff. That service has been steadily decreasing. Now is just plain horrible. I can deal with new employees with limited experience, but plain lazy employees who find it easier to just say "no" without an effort is unacceptable. This happened both on a phone call and in person. TERRIBLE!
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January 2024 by issac francisco ochoa plaza
The attention is very pleasant from the staff ???
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December 2023 by Biatress Quimado
This girl Ynesia was very rude and to assist the costumer and also not explaining everything . She don’t even know how to approach people this girl need more training . The way she talk to a costumer was not for a costumer service work . She even take the phone out of my friend hand and when we ask her something she start being mad . Was so rude !! Hope this company gave her more proper training bcoz I think she don’t get a prompter training ! Worse person / customer service !! If you got help with this girl . Ask for different person but not this ysenia she just don’t know was she’s doin
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December 2023 by Adrian Gee M
SCAMMERS!!!!!!!!! DONT COME TO THIS LOCATION BEWARE!!!!!!!!!!!!!! I lease a phone to return it not cool not to own it to spend more money now my bill is 300 plus wth because on how helps you most don’t care and care about commission never will return to this place taking advantage of a person in a wheelchair ? crazy
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November 2023 by J T
No customer service when you walk in nobody greed to you there’s only like two people working nobody knows how to greet anybody here I don’t think I’ll ever come back here
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November 2023 by Susana Ross
We went there to pick up a replacement phone and was told they couldn't transfer the old phone to the new one and we needed to buy a new phone.45 minutes later and a call to the corp. office and tech support then a talk with the manager he finally fixed the problem. This place needs some serious retraining in both customer service and attitude adjustment. I will spend my money elsewhere.
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September 2023 by Laz Jefferson
Great experience here. The staff is very friendly and easy to work with. I spent 40 minutes in another location and left with nothing. Here I got everything I needed efficiently and will only return here.
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September 2023 by Roberto Nava
Liliana is a very patient and nice, with an ample knowledge of plans and promotions,giving us the best deal possible and to help with changes of phone providers and internet as well.
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July 2023 by Maricile Hocevar
Mellisa @542 Broadway STE A&B Chula Vista CA she is very helpful & knowledgeable of her job
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July 2023 by Eve Vidrio
Please don’t go to this T-Mobile store it’s the worst I ever seen. Worst experience I’ve ever had at a T-Mobile store. Edgar horrible Store Manager very rude guy. I simply went to upgrade my daughters phone and get another phone for my mother. I was in there for almost 4 hours and he couldn’t even get my daughters phone to work. We left there. It didn’t work for two days I called customer service after going two days in a row to the T-Mobile store. Finally 611 got the phone working. Edgar, the store manager, which has no customer service skills whatsoever was lying about the phone saying that it had a blockage when that was not true worst worst worst experience ever this guy needs to work at a swap meet or something else. There’s still some issues that haven’t been fixed by the awful manager at the T-Mobile so please whoever is above him. Can you please get in contact with me
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July 2023 by Ev Cm
This store has bad customer service. The short guy who i think is the store manager was not helpful and rude. Just short and curt with me. It was a bad experience after waiting for so long and all for nothing. Bought our last set of phones here and wont be returning to buy anything else. Go somewhere where they're helpful bc this store aint it. And stop telling customers one thing over the phone and something different in store. Be helpful!
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July 2023 by Josie Montero
Iliana was just the best & very patient with the Phone DUMMY. SHE IS A KEEPERTHANKS
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June 2023 by I don’t have T.
Customer service was really good thank you edger and chava! I was switching from version to T-Mobile and it didn't take that long to switch 4 lines thank you!
