-
March 2024 by Esai G.
DON'T USE THIS CAR WASH.My driver's side mirror got removed and my tail light had gotten chipped from using this wash, earlier this year.They have been negligent in resolving this incident. They even blocked my phone number. I will be pressing charges against this establishment for their handling of this situation.
-
November 2023 by James Montano
After over +6 years as a member I finally decided to end my membership here due to a Car Wash opening closer to my house. I always enjoyed coming here after or before work since it was close to my job. Although I didnt want to cancel my membership, The final factors of me making that started with my membership being changed from $20 to $35 on its own. I tried changing it back but I kept going when the car Wash Manger wasn't there. Also on one occasion I got charged twice in the same month. The 2nd factor was the scanner that reads your membership when you pull up has been out of order for many months now and sometimes you have to tell the employee you pay $35 if not they'll give you a basic car wash. This made me check out soapy Joe's by my house and I ended up having a good experience so I made my final decision to switch!
-
November 2023 by Skyy R.
Girl is not a very good listener I asked for ten on seven and she put 20 instead. Not that I'm trippin just maybe put the right amount on the pump..
-
July 2023 by Jorge R.
***Avoid at all cost.*** Car wash won’t reply or take responsibility for my damaged car. When I went to use their vacuum, the top part of the vacuum hose fell on my vehicle. Now I have a dent and chipped paint. Was told someone will reach out in 1-2 business days. No one has contacted me for my repair. I’m stuck paying $400.00 in damages for a simple $15.00 car wash. Thank you Terra Nova Car Wash.Services: Auto detailing
-
July 2023 by Dacia A.
Don't buy a car wash at the pump without making sure it's open! Wash opens at 8:00 (sometimes). Guy is often late with no ETA. I bought a wash at the pump at 8:03 am only to discover the wash was closed. Called. Guy is late and no clue when he's arriving. Ok. Oh well. I go inside to get my refund of the $17 I paid. Nope. No refunds due to the discount I received on gas price. Cannot pay back the discount, nothing. Wash code is only good for 1 week but I'm not back in San Diego for 2 weeks! No extension on wash, no voucher, nothing. Just took my money and that's it. Wow..... I parked across the street to wait. Guy showed up at 8:20 am. But by 8:45 am the wash still wasn't open. I left.
-
July 2023 by Cantor Mark Britowich
My first wash, a man with a long brush soaped parts of the car before entering the automated tunnel. This last time, no. And the vacuum equipment had low pressure and this was written on a handwritten sign before entering. For a self serve car wash, it is on the expensive side. It's convenient for a quick wash however
-
March 2023 by Linda Castro
I am satisfied with the service. I have the $25 monthly membership
-
September 2022 by Ricardo Hernandez
I went today around 5:00pm, the person who is working on the car wash was in the room I have to wait for like 5 minutes, he handed me a deodorant for the car, but he don’t wait until my window was close and he star the car wash, myself and good part of the car inside was do wet, and the guy who did he just start to make fun of me. I went to the office to ask for a manager and he was there and he kept making fun of me. Horrible service I never come back to this station, and I live in Rancho del Rey
-
August 2022 by B S.
Not happy with attendant unwilling to refund the cash receipt that the machine spat back out at me. Machines do not dispense cash if you pay with a 20 you have to go inside the gas station to get your cash back on the same day or they will not honor your receipts.
-
June 2022 by Diana L.
paid $16 for a drive thru car wash with no soap also towels in vacuum station were damp so i left with my windows full of water stains
-
June 2022 by Laurel G.
I don't get gas here because it's overpriced and there is Costco Gasoline less than a mile further down H Street.I did, however, enjoy their Car Wash.I got a $5 off coupon in the mail that drew me in. Currently their least expensive wash is $12. It didn't have all the bells and whistles but it got all the bird p**** dirt and pollen off my car and had it looking bright, shiny and sparkling!*If using a coupon you must purchase your car wash inside the Shell store*I didn't know this but the attendant very kindly helped me, running my coupon and payment inside.When I pulled up the attendant gave me a dash wipe and a car freshener and scrubbed down the front of my car.I went mid-day on a weekday and had no line and lots of clean towels to wipe my car down after.The coverings over the vacuums aren't fantastic but gave just enough shade to get through vacuuming without breaking a sweat.
-
April 2022 by Antonio Villagomez
Have basic monthly service. Before entering car wash machine someone scrubs car down for a prewash which is nice. Price is comparable to other places. Many vacuums and they work descent.
-
March 2022 by Robert Grindle
$12 is the cheapest one time wash. The wash itself is great the problem is the vacuums haven't worked properly for months. Either they don't work or have very low suction. Half the vacuum hoses are missing.
-
March 2022 by Dave Thompson
Car wash is down multiple times monthly…hours don’t reflect actual times. Sunday mornings has been an issue. The vacuum area looks like the circus just passed through
-
March 2022 by B BX
Vacuums barley work, 12$ for a basic wash,
