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July 2023 by Nikki Miriam R.
On May 22, 2023, I rented a U-Haul truck from the Chula Vista location for less than 2 hours and they charge my card for a two-day rental. It took six weeks and approximately 10 phone calls to their customer service before they provided refund my card, and that was a partial refund. Today, July 20th, I made another two calls to U-Haul's customer service to have the taxes reversed! For two hours of use it cost me $51.00 in charges and HEAD ACHES. Rent for another company!!
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May 2023 by Kristofferson P.
Tannya has such great customer service. She helped us out from beginning to end. She deserves a promotion! Perfect price for renting a truck and long term storage. Would not recommend any other place!
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December 2022 by Ezequiel H.
It was a good experience except the customer service upon return wasn't very good. The guy on the lot with the nose ring and colored hair has zero customer service and was rude when I tried to get his attention. They should get rid of that clown.
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December 2022 by Ryan Y.
I recommend you go anywhere else. The staff is awful, and the experience is insulting. While waiting for help, I watched the woman with an "owner" badge argue with the only other employee. He proceeded to stay silent and leave the office, while the I watched the woman ignore me, watching videos on her phone. If you expect you'll need help renting a Uhaul or buying propane, you should fine someplace else, this place is a disaster.
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May 2022 by Jamie B.
5 stars especially to Jose B! We were semi-challenging customers and he was extremely patient, helpful, and friendly. His welcoming attitude is definitely why we're using this location anytime we need a moving van in the future!
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April 2022 by Chris P.
I brought my car here to have a trailer hitch installed and I was asking them how long it would take. The manager went out and took a look at my bolt pattern on my car and had the installer Do it immediately because it was easy to work with. Wonderful customer service, very friendly attitude. I would definitely recommend this U-Haul location and work with this staff.
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January 2022 by Carlos V.
I was super satisfied with my service I had got from an employee named Jonathan. He was very professional and well mannered. Also he was attentive on my concerns and questions I had pertaining the rental. I wish there were more employees like Johnathon in other businesses. Customer service was excellent I highly recommend going to this Uhaul if you are trying to rent a box truck also very easily accessible to the freeway. THANKS JONATHAN!!
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April 2021 by J D.
I have been using uhaul for over 20 years. This is the worst experience I have ever had. Lazy, unresponsive and not caring is the words I would use. Being a California resident, the DMV extended all licenses 6 months. I renewed my license 3 weeks ago. California is backed up and might not see my license for another 2-3 months. This location denied me. Said it's impossible. I ask for a manager, "I am the manager". I am then directed to talk to customer service. I call customer service, They eventually after a hour call the general manager. To see if it's possible. I ask the shift manager Jonathan, if he talked with his manager, I am told he can't help because he's trying to close. I will buy a trailer before I ever rent a uhaul ever again. Loyal customer that will now forever, never rent another trailer or truck.
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March 2021 by Jamilah S.
Came in today to pick up the truck I had reserved. Reservation was moved from 2pm to 4pm. Granted I did show up late at 4:30. At which time my reservation had been canceled and the truck given to another customer. I was then later told I wouldn't be given a truck because the manager didn't feel comfortable with me. Total discrimination don't waste your time here. Apparently Uhaul can deny service to any customers the manager is "uncomfortable" with
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September 2020 by Ms. T.
We came to pick up our auto transport here (as the original location which we reserved one did not have any and redirected us here) and the service was prompt and thorough. Jonathan helped us and gave us several tips. (For one, if you absolutely want to ensure that your reservation for a particular truck/transport/equipment isn't 'sold out' before you go to pick it up, be sure to talk to a manager inside a U-Haul location. Don't reserve online like we did. We initially ordered a 15' truck and the day before, our location in San Diego called to tell us we would have to drive 60 miles to get one or settle for a 10' truck!) Secondly, I don't know anyone who feels 100% confident about loading and unloading a vehicle on a full-sized auto transport (I know I was nervous) and Jonathan was patient to answer all my questions. He and another helpful agent did the hard part of hitching the tow for us (I don't recommend trying to do this yourself) and explained in 4 simple steps what we needed to do to drive our car onto it and ensure it was secure. Jonathan made the whole process simple and easy! (Another tip -- don't skimp on the auto transport insurance!!! If you pull into a gas station in too tight of a turn and hit one of those concrete posts, it will put a good sized dent in the tow trailer which will cost you hundreds...Spend the $40 for the 'Safe Tow' and give yourself peace of mind. So thankful we did!) Thirdly, you just know when someone genuinely takes the time out to help you and cares and Jonathan and the other guy (sorry, I didn't catch your name!) were both kind and very helpful. Thank you for making our moving process so much easier!
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May 2020 by cynthia w.
I would like to comment on Francisco at the Chula Vista store excellent customer service !!! had an issue with my reservation He jumped right on top of it also I would like to include his manger awesome customer service as well !! Thank you so much !!
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May 2020 by Martha M.
Great Service by Jonathan and Aliyah. I would definitely use this Vhula Vista Uhaul Again
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December 2019 by Jerika M.
Went to this particular location to drop off my auto transport hitch and get some assistance with unloading my vehicle. Mind you, I was coming from a long 25+ drive so I was pretty exhausted. Rick and his colleague were extremely nice and helpful. Made this process quick and easy for me. I appreciate your help guys!
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November 2019 by Marcos N.
These guys are scams. I rented a u- haul for a few hours to move my moms place and they said I damaged the top of the box. The lady who helped me was super rushing me and I should have known better to take pictures of the truck and do a walk around. No im disputing charges that I paid for something I didn't do. Everyone make sure you do a walk around the truck and take pictures of the slightest scratch these guys are scams and will find a way to charge you for damages you didnt do. Be careful with this place ....
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October 2019 by Angela E.
I was very hesitant to try this location due to bad reviews. Boy I was so wrong! I had a great experience from this place . Easy check out. I arrived on time for picking up my van and was super easy and quick since I did my paper work online prior to going there. Ricardo was outstanding and very helpful. I will be more careful in the future to give a shot on businesses that don't have that great reviews. I understand that sometimes it is a hit or miss. Well today I'm gladly to say it was a hit. I will be coming back for future services.
