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March 2024 by Gibran C.
You get what you pay for, excellent service ! Top tier ! I retreat leaving Verizon years ago, but I am glad that I am back with Verizon pretty damn happy.
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January 2024 by Alejandra Lopez
Do not go to verizon ! They have hidden chargers for no reason . Also one activation fee is not one time only . They are trying to charge me $340 for 4 lines . For two phones and two watches . Changing plans now !
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January 2024 by Robert Abdullah
Can you hear me?
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January 2024 by Emerson Aguirre
The WORST location I've been to. Waited over an hour to buy a phone, only for them to tell me it wasn't in stock and I had to wait a couple days to get it. I waited, no problem. I show up today, wait about 10-15 minutes, only for the girl in charge to say I was supposed to show up before 730, she claimed I was supposed to be given an appointment, but that wasnt the case. You can't waste people's time that way, especially with disdain in your tone. I walked out, and told the rep that originally helped me to cancel the order.Wasting people's time is infuriating, so much for the service industry.Verizon, hire better staff.
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January 2024 by Maria Rose
Really terrible customer service. I don’t remember the woman’s name because she never gave it to us but we came in to buy a new phone and walked out with nothing because of how rude she was. One of the first things she said after I told her why I was there was “you don’t have insurance” I said I know, I’m looking to buy a new phone. She didn’t lay out or explain anything, said she didn’t recommend a new line and then acted super annoyed when I asked why and asked follow up questions. She spoke so quietly that my boyfriend asked her to speak up because we couldn’t hear and she spoke even quieter. She acted like we were bothering her and was incredibly rude. We waited 20 minutes for an appointment and walked out within 5 minutes of talking to her because she was so rude. The whole time I was trying to clarify how much it would add per month and she kept just saying “the price of the phone” and when I asked her what the price was and how it was divided she just said “36 months” as if I was supposed to do the math and know the price of the phone. At one point she literally turned away and looked at another sales person and gave them a look. Truly unprofessional. Very dissatisfied.
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December 2023 by Analyssa Diaz
Alondra was amazing! She covered all the questions I had, made me feel super comfortable with my phone of choice. Got me a great deal. Her customer service was top notch ! 10 stars if I could:)
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November 2023 by Kennedy L.
I had a wonderful experience switching internet providers thanks to Minerva. She provided the best customer service and went above and beyond to help me. I ended up saving $35 a month thanks to being a customer already and a great Cyber Monday deal. Couldn't be happier with my new router it's so simple and easy to use. Thank you Minerva I can't wait to come back for my future devices.
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November 2023 by Angela Imbimbo
Lying to people to make sales. The only help I received was from calling customer service. Do not shop at this store and do not sign ANYTHING. They will blatantly lie to your face!
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November 2023 by K Km
They don't help at all.
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November 2023 by Jorge Martinez
They activated perks and insurance for me even though I told them I didn't want them. It is very disrespectful/dishonest I will change to a different company !!
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November 2023 by Joe B.
Service was very expensive. I would never use this company even with the free iPhone 15 pro.
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October 2023 by Maxzoe Moralesmedina
If you want good service, look for Alondra, she is fast, efficient, good vibes and has a lot of patience!!!!THANK YOU Alondra!!!
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September 2023 by Agustin GomezGil
no consideration for the customer, they ask me to wait to be call and waited for more than half hour and they never even bother to ask the reason I was there, there where two employees working with customers and other 3 more worried about their lunch break and placing sings killing time I guess they assumeI not understand spanish
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September 2023 by Marta Stasik Fahme
?VERIZON ALERT - DO NOT GO TO THIS STORE! ??You will get RIPPED OFF ?YOU WILL BE CHARGED:8.75% Sales tax on each item8.75% CA Phone tax?$40 Activation Fees for each item?$50 restock fee for Trying on a watch at the store (which a Sales Rep PUSHES you to try on) or a phone out of a Box at the Store - Even though you DID NOT want the item?$35+ each Accessories Fees (which you don't need)?NO REFUNDS even if you return the SAME DAY?because the items were DEFECTIVE/not working ?RIP OFF.*This is a LOYAL CUSTOMER who has been with them for many years.* ?
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September 2023 by chris murillo
I don’t any negative of these store, Santiago help me to the fullest in getting me a iPhone and watch…..he understood my budget and didn’t push for me to get the 14 like the other rep in Rancho San Diego Verizon store.. he heard me and that’s what I liked…. Thank you Santiago for your help