-
December 2023 by Tiffany Cianciola
Valued customer for 10 years till today! Even throughout all the hand wash price increases. They stole my 2 front floor mats. Spoke to manager, Nelson, who I showed I paid cash with my receipt. He grabbed it and refused to return it. Cops called and Nelson fleed. Taking this business to small claims court. This is theft and dishonesty.
-
December 2023 by MARVIN FRY
I went here on the 16th of December. Their equipment damaged both of my vehicles, and when I brought it to their attention they were very unprofessional. An individual called, berated my girlfriend, and then attempted to do the same to me. I informed him that due to his unprofessionalism, I would be going forward with insurance claims. I asked him to produce the videos from the car wash, and he refused.When asked if the company had insurance, he replied “NO”.When asked his role at the company, “He did not have a title, and seemed lost!”STAY FAR AWAY! CROOKS!
-
December 2023 by Kimberly Cruz
Wanted to try it out once but seriously sucks. Not only is my car still dirty but it also got scratched and got a white streak on it. My car is black so I instantly noticed and it won't come out.Never coming again here, it's my fault for not reading my reviews earlier. If I knew, I would had never even given this place a chance. Now I have to go get the car repaired.
-
October 2023 by Michael Y.
I've been coming here for a long time and they always treat me right. The hand wash is the service I choose for my 2014 Toyota Tundra. It always looks great after it has been cleaned. They pay attention to details - quality job. Always appreciate this business - so much that I don't mind coming down from Temecula for their services.
-
October 2023 by victor aguirre
Just go to soapy joes or wherever else.This place sucks.Took my truck there this morning and paid $36.99 plus tax for the deluxe wash or whatever the best wash was. First of all I told the guy it was my first time here and he didn’t mention there was a $5 increase for larger vehicles, I had to find that out inside as I was paying. Ok no problem, as long as they do a good job cool. But then I get in the truck and it is equally filthy as when I got there if not worse. They hadn’t even vacuumed itNo cherry smell or any scent for that matter!The truck was slightly cleaner from the outsideThat is all.Next time I’ll just run it through a regular $5 car wash for that matterSheesh at least you get a complimentary air freshener at the local drive through wash.
-
October 2023 by Benny B.
I am deeply disappointed by the disrespectful treatment I received at Vista Palms Car Wash, which has led me to write this review. As a loyal customer for several years, I had always trusted their services. However, my recent encounter with the employees and manager has left me feeling frustrated and disheartened.Upon arriving at the car wash, I had initially chosen the $150 package, expecting it to include a comprehensive cleaning, including my carpets and floor. To my surprise, I was informed that those components were not covered in the package. After discussing the matter with the manager, I discovered there was a $175 package available that did include the cleaning of my carpets and floor.Unfortunately, the manager's attitude quickly turned sour when I expressed my reluctance to pay an additional $250, as he was trying to upsell me. Despite being a long-standing customer and having family members in the Chula Vista Police Department who also frequent this establishment, the manager refused to provide me with any service at that point.This experience has left me feeling taken advantage of and disrespected. Not only did I waste my time going back and forth with the manager, but I also felt pressured into accepting an unreasonable upsell. As a result, I have decided that I will never return to Vista Palms Car Wash again.It is truly disheartening to witness such poor customer service and lack of loyalty towards a longtime patron. I would caution others against visiting this car wash, as it appears to be more focused on squeezing extra money out of customers rather than providing quality service and maintaining customer satisfaction.Given the disrespectful treatment, the refusal to accommodate my reasonable requests, and the exorbitant upselling tactics, I can only give Vista Palms Car Wash a one-star rating.
-
October 2023 by Caribbean Queen
Do not take your car to this establishment. I wish there was a zero star available. They ruin your car and then blame you for the damage. We have been taking our regular day to day cars here to get them washed for years, so it was a no-brainer to take our Corvette to them to get it detailed. BIG MISTAKE! Took the car in for a $300.00 detail job, and the results and treatment afterward were horrible and very, very unprofessional. We went to pick up the car, and the front was facing the wall, so obviously, the back and sides were visible but not the front. Brought the car home that evening only to discover that a BIG chunk of paint had been buffed off of the bumper (pictures). YOU CAN'T MISS IT ON A BRIGHT RED CAR. Fast forward to the following day. We went back to the car wash, and the manager, worker(s) swore up and down that they didn't do it. One of them even had the nerve to say, "You must have hit that somewhere," because we inspected the car. Yeah, the sides and back but not the front end that you had hidden.Come on, who hits a Classic car and don't know they did? Interestingly enough, I went back there a couple of days later, and the cars that were waiting to be picked up from being detailed were all facing forward (picture), unlike when we picked ours up. The manager (who just happened to not be the one who was working the day before) started offering things. We can detail your truck, and that is usually a $750.00 job. I have a guy who can fix it for about $300.00. Hmmm, is your "Mr. Fix It" as unethical as the person who damaged our car and lied about it. No, thank you! Well, after their screw up we ended up having to get the bumper fixed at the Chevy for an additional $400+. An offer to fix the damage they had done to our car would have resolved this issue instead of trying to blame us for causing it. We will NOT be using this car wash anymore, and it you love your car, you shouldn't either or at least fully inspect it before you leave.
-
October 2023 by Mona M.
I paid $27 to have my car washed. I expected the bugs to be gone off the front, side mirrors, and windshield. It was as if it wasn't even washed! I took it back and they wouldn't re-wash it as their "sign" said cannot guarantee against bug, sap, etc. so don't waste your money going here if you want bugs washed off your car!
-
September 2023 by Marlon S.
I had an issue with one of their employees today and I made the management aware of the situation and I am awaiting resolution to the issue, I will make sure and update the end result
-
September 2023 by Donald A.
I understand my old 2011 Honda Odyssey is old however I brought my minivan in today and when I got home, I realized paint was removed from above the windshield. I noticed they cleaned my vehicle very quickly, so they could get me out of there before I realized the damage. I drove back and spoke with Manager and he stated it was not the machines fault. I asked to see the surveillance footage but said it was not available. I didn't want to argue any longer so I left.
-
September 2023 by Oscar Nordby
I wanna start by saying the owner , supervisor, and manager are so rude. Didn't have a solution to repair my truck. don't take your truck or car to Vista Palms car wash customer service really bad. They damaged my brand new 2023 Chevrolet.Colorado . Plus, I get one of the worst car washes.
-
August 2023 by Gracie S.
If I can leave zero stars I would. Paid $30+ for a car wash. Had to pay extra for "large car"when I have a cross over. Then the car still had bird poop, tree sap, dust and crumbs inside. Never coming back and no one should.
-
August 2023 by David Uybungco
I been going to this places over 6 years or more. Just don't wash your car on a hot day unless they have enough workers. You won't see the water stains when it dry in the sun. You end washing your car over again it happen to be many times when I have to wash my car myself again.Over all its a good place if they have a enough workers
-
August 2023 by Greg Cobb
Adequate number of workers who excel at their jobs compared to most car washing locations. Their prices are slightly higher, which prevents the complainers of the world from taking their cars. I was very pleased with the car wash and the workers, I will be taking my other car there as well, thanks for the good job.
-
August 2023 by Alicia Julian
This place is the worst. I keep giving it the benefit of doubt because it is close by. Without fail, everytime I come here, they cannot get even the basic dirt off of my car. I have ran it through car washes that you sit in and have had better results. I tend to have to pull over and do an additional wipe down on the interior. As for the outside, it'll get the top layer of grime off. That's it! Do not come here and expect to get what you pay for.
