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July 2024 by Hu L
Horrible phone call
Im
Deaf and was treated rudely as they hung up on me
Been a member for 20+ years
Taking my business somewhere else
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July 2024 by DeeJoinnaa
As a loyal AAA customer for many years, I have always relied on their services for roadside assistance, home security, auto and rental insurance. However, my recent experience with filing a claim for my vandalized vehicle has left me feeling frustrated and dissatisfied with the handling of my claim.
After my vehicle was vandalized on June 9, I promptly filed a claim and was assigned to Susan. Initially, Susan suggested repair locations near my address. However, upon researching these locations, I found nothing but negative reviews and feedback. I expressed my concerns to Susan and requested that my car be repaired at a Hyundai dealership. Despite being entitled to up to 100 miles of roadside assistance, I had to plead with Susan to allow the mileage to the dealership, as it was 50 miles away from my home.
On June 19, my vehicle was picked up, and Dublin Hyundai informed me that estimates would be provided by June 20. However, the process hit a roadblock when Marcos, from the dealership, informed me that the information had been sent to my adjuster, Susan, but she needed additional pictures. Susan then struggled to get in contact with the dealership, prompting me to intervene and facilitate communication between them.
Subsequently, Susan assured me that everything was set for the repairs to commence. However, to my dismay, on July 1, Marcos informed me that the documentation sent to Susan hadn't been cleared, resulting in no progress on the repairs. Efforts to contact Susan were in vain, and I was only informed by Enterprise that my rental vehicle needed to be returned due to the policy's 30-day limit.
Upon further communication with Susan, she claimed that the documentation was still under review by AAA Claims and that they had not received a photo of the damages, despite me having uploaded two videos and a photo previously. Susan's response regarding the timeline of my rental and the lack of progress on my vehicle repairs left me feeling helpless and dismayed. She failed to provide me with any updates or resolutions to the situation, even after our last conversation on June 20.
Feeling utterly upset and abandoned by the lack of progress and communication, I attempted to escalate the matter by contacting a supervisor, only to be met with silence and no outreach for resolution.
My frustrations stem from the lack of adequate resolution and the absence of supervisory knowledge to help resolve my concerns. My policy, despite its comprehensive nature, has seemingly failed to protect me when I needed it the most. The encounter has made me question the value of my investment in AAA insurance.
Furthermore, I was disheartened to discover that even with expansive coverage, AAA found ways to deny me the full benefits of my policy. This lack of transparency and fairness is inexcusable and has compelled me to reevaluate my future with AAA. Once my current contract expires, I will be exploring alternative insurance providers.
I want to caution others who may be considering AAA for their insurance needs. Based on my experience, I cannot in good conscience recommend AAA as a reliable insurance provider. The subpar service and the lack of genuine concern for my well-being during this difficult time have been truly disheartening. I strongly advise anyone in the market for insurance to carefully consider these words before making a decision.
In conclusion, the disheartening experience I have had with AAA has prompted me to reevaluate my trust and loyalty to the company. Despite my years of membership, I am left feeling unsupported and undervalued. It is my hope that by sharing my story, others can make more informed decisions when it comes to their insurance provider. I sincerely hope that AAA can address these issues and strive to provide a higher standard of service in the future.
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June 2024 by Paul Lee
Great customer service at the Citrus Heights AAA!
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June 2024 by Thomas Saint
Super frisky and soo helpful!!
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June 2024 by Chris M.
NO DMV SERVICES! We pay big membership fees and AAA randomly chooses if they offer us DMV services. We made a special trip and the no longer offer the DMV service we came for. You want specifics = simple you are unable to offer the DMV services that I am paying you for with my membership fees. So puts into question why should I continue to pay AAA when I can get the services elsewhere for cheaper.
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June 2024 by Miguel Ramirez
I went to ask for a quote at this location , after waiting lon enough (45-50 min) I asked the attendant if someone was going to help me , and he just said "I'm sorry for the inconvenience , we are short in staff" , when in reality all the agents were just walking by me , I don't mean to be rude but I think they were being racist bc I look Mexican ad I was on some dirty clothes .
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May 2024 by Brandie Mathews
Hello My name is Brandie Howard. On May 1 Tuesday they treated me unfairly I recently had my wallet stolen and had no picture ID. I had called for a tow. My car was stranded in the parking lot of my work in Rancho Cordova. I needed my car towed to my house in
Orangevale. I spoke to supervisor Nicole she wouldn't even make an exception considering my wallet was stolen she was very rude. If I can put 0 stars I would
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April 2024 by Linda Greer
This is a amazing Triple A office. They are all so polite and never have to wait long they are the most polite people in that office I have been to many offices and they're not all polite I always drive to this office even if it's out of my way I don't care for that kind of service it's worth driving thank you for being so polite and kind
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April 2024 by Eric Rhees
Fast friendly service.
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April 2024 by Saher Barakat
I visited them yesterday because they raised the prices for my cars insurance policy...but the agent was not kindness. She seemed angry...after I explained to her my point of view, she raised the prices by $1,000 more than the increase...I regret every dollar I spent in this company.
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March 2024 by Brandie LaTour
I have never been treated so poorly by anyone at a place of business. My fiancé was charged $600 when his insurance renewed because I was added to the plan. We called in December of 2023 to see what the cost would be if he added me to the plan, and when they told us that price, we said we did not want to move forward with adding me, she cancelled it and that was the end. Or so we thought. Fast forward to February 2024, we find out I am in fact added to the plan without his or my permission. I have car insurance of my own, and have for years. I do not need to be on his insurance. We went in to get our money refunded and remove me from the plan. Tracey C. was at the front desk and she was not friendly in any way, and unfortunately ended up being the agent to help us. She steamrolled my fiancé, wouldn’t look at us, said “I wasn’t on the call so I don’t know what you did”, “you requested this 2/23/24”. I said we did not. She advised me she would need proof of my insurance for their mistake. I said I would like to speak to a manager and she laughed and said “sure because your attitude sucks”..I watched her walk over to the manager Jennifer Casenave and bad mouth me. Jennifer walks over to “help” and when we walk away, Tracey yells “what did you say?” When I said nothing to her. To which Jennifer yells “do not disrespect my employees”. I said I didn’t do anything and that she should teach her employees to be professional and have more respect. She said “I don’t care what she said do not disrespect my employees”. Sitting with Jennifer to have her attempt to help us was unbearable due to the hostility so we ended up getting up and leaving to go to another location. Jennifer followed us out very closely and when we were outside she said “have a nice day brandie” in a snarky, disgusting tone. Both Tracey and Jennifer not only refused to be helpful, they disrespected, and antagonized me. The hostility shown by these two women was unbelievable. Tracey looks like an old racist white woman, and acted as such. Jennifer has done this before per other reviews. If I was the owner of this franchise, I would remove them immediately because they are making the office look really bad. No one deserves to be treated that way. I left in tears and called customer relations that day. I have yet to receive a call either. Not only were we robbed of $600 while trying to pay for our wedding, but were humiliated by sub par employees and ignored by whoever is in charge of handling matters such as these.
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March 2024 by Evo B.
Came out here again for some last minute errands in regards to dmv, walk in...guess what? 1 person working dmv again with about 7 people waiting..(funny how they have chairs now for customers because of how long the waits are...) so you know there is a problem and to remedy that conflicting manner you put out chairs for people to wait longer instead of providing quicker service to the customer? Sat for 20min and after only 1 person being taken care of i walked out, again...with no accomplishment of errands.. AAA responded to my initial review but there is no reason to reach out especially to give my membership number (No reason to give out personal information which wont solve anything), there is nothing you guys can do that will speed up the services in location. Solution? Well, thats not my job to deal with the incompetence of the location / district manager to provide a better level of service. Ridiculous, I wont be coming back to this location.
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February 2024 by Ann K.
Quality Service and wonderful employees. Renewing my Car registration has never been so easy.
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February 2024 by Baldo Villegas
They took care of my business but their insurance suck!
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January 2024 by Emilian Irichuk
I got the best quote, a great coverage, and a very friendly customer service. Their DMV are amazing.
