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August 2023 by Kelly Wade
Disappointed ☹️ showed up at 12:55 and the business was closed on a Saturday. I've been waiting all week to go.
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December 2022 by Amanda M.
Love this place. Self explanatory outlet store with both discounts and regular price items. I purchase at least 8 pairs a year.
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December 2022 by j dutra
Thank you, Bearpaw, for the donations to Ticket to Dream for foster youth. What a lovely thing to do.
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January 2022 by Jon D.
Two stars at most for this place. Only because items were on sale and place was clean that I decided to buy. Old man was very rude while I was asking for helping and trying to find what some prices were. He said "read the sign"...I said "Sir, there's a hundred signs here".... Got off his rear to help me, took two minutes of his time at most. Spent $80 on four pairs of slippers. When handing over my cash I was trying to be overly polite thinking he's had a bad day. Nope. Just a crotchety ol' fart. I say this because usually I go with my GF when we're waiting for Chinese food and leave because she just can't stand the rudeness, today I was alone and they got my purchase. Fix your staff.
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December 2021 by Nerses M.
Easily the rudest salespeople, it doesn't take much to be semi-polite, feel bad for people walking into that building
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November 2021 by Kaylene Lewis
Gentleman in this location gave me great deal on boots 20$ and I looked up this specific item number online and they sold for 119$ at Macy's the year prior. They close for summer so get a deal while you can
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July 2021 by Cindy C.
Made a purchase. Returned shoes a few days later because shoes were too tight. It's been 46 days and still have not received a refund. I've called and emailed with no results. Filed a complaint with the Better Business Bureau.
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February 2021 by Deborah Wise
Limited sale items in my size.
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November 2020 by Trisha Hector
I have been shopping online with Bearpaw.com for the last 6 years. From the beginning of my “online shopping journey” with this brand, it has been very challenging as well as slightly rewarding.Here are a few concerns that I have had with Bearpaw.com over the past few years:1. If you have a discrepancy concerning a defective product or issues with the “quality” of “customer service” being provided to you as a consumer, YOU ARE NOT allowed to politely post a review of your concerns on their website. They filter and monitor ALL reviews posted directly to their online website. As a result, only 5-star reviews are posted...making it seem like their products are perfect ??. No Bueno.2. The quality of their workmanship (which they state that they “stand behind” has seriously deteriorated over the course of the last few years). I always check my orders when it is delivered to my home but over the last few years including this year, I had to completely just give up on purchasing the item after two failed “returns” because the stitching in the boots look like someone was “a little intoxicated ?” and could not follow the basics of having the base of the boot, ankle area of boot or sems in back of the boot meet together in union. ?? Futhermore, on my last few orders there is either “missing patches of fur on the boots or “scuff” marks everywhere as if the boots were taken out of the “rejection bin” in the warehouse and placed in a new box and shipped out to consumers. The last insult to injury is that upon contacting Bearpaw a few weeks back, I was informed by a CSR rep that they “NO LONGER OFFER QUALITY ASSURANCE” checks on items that they are shipping as a result, you will probably worn up like me...with a pair of over $100 boots that are defective and needs to be returned.3. The return process is very simple yet there is a CATCH. In your original order, you will find a “return shipping label” in which you can return your items. Depending on where you are shipping from, it will take a week or so for Bearpaw to receive your order back. For each returned item. You will be given a refund back to your original form of payment. If you accumulated any points whatsoever from your original order, and you had to return an item (or defective product) from that order, Bearpaw will “REDUCE YOUR POINTS. (There is no such thing as “EVEN exchanges”. Bearpaw will just have to refund your card. You wait on the refund from your bank (however long that takes). Than, you order the same product again and hope with fingers crossed ?? that the “PRODUCT IS STILL IN STOCK “ or that your “NEXT ORDER” isn’t defective if so, you have to start the “return process” ALL OVER AGAIN ???.4. Your refund process “Will Not” take place until they have received their merchandise back. Also please remember AGAIN ???that there is no such thing as an “Even Exchange” so it’s either you spend additional money to get the same item, wait on the refund to repurchase the same item, purchase a different item (which by that point, you would probably question “why?”) or do like I finally decided to do and “give up” and take a hard look at other brands which are more expensive but the quality of customer service and the workmanship in their products are well worth me finally leaving Bearpaw.5. The Customer Service provided to me over the years is really a “hit” or “miss”. I have had some CSR reps who were very understanding and empathetic concerning the defective items and than I had others who were totally out of line and provided me with very mediocre customer service acting as if, I were bothering them. If those CSR reps are treating me in this “unacceptable way”, I am sure it’s the “norm” and they treat “everyone of their customers on a call in this way”.The only reason why I gave them the 2-star rating, is because overall, the several boots that I was able to keep didn’t fall apart on my feet and they actually kept my feet warm for the winter ❄️...but for the overall years of headaches I experience, I will take my business to another brand.
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February 2020 by Nat S
My cc got scammed at this store. No-one from bearpaw got back to me. They left my numerous messages on read. Don't waste your money here.
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February 2020 by Angel Nickles
Good boots ? for the winter months and very comfortable.
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January 2020 by Jennifer Castiglioni
Good Day Sacramento just announced Bear Paw is open today. I didn’t didn’t think about this store for a last minute additional gift until hearing that so I called to check on a size. The person who answered the phone was horribly rude. He acted as though I shouldn’t have called. He was in the “office “ the phone number listed on line is the office apparently. I would not have called that number if the store details listed this as the office number. I will not be purchasing anything there after this experience.
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January 2020 by Suzi Serrano
Store is more expensive than online and selection is. Clerk is unfriendly and cold. Might as well shop online
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January 2020 by Tara Woodson
Only reason why it's a three-star is because it doesn't tell you that there a clearance store or a no more can you buy it store. And they act like we should know this when we go in there. I was looking for a pair of boots that they had online but they didn't have them in that store because they were new they also don't tell you when you go in there to buy the inserts for the shoes or boots that they only have size 7 and up and that most of the boots don't allow you to exchange the insertbut if you have those type of shoes or boots that you can take the insoles out there insoles are only $5 went online they are $14.99. but I came home and got online and order the boots.
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January 2020 by Jim Beller
Best sub and service
