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October 2023 by Josiana vale
Brakes Master did a great job fixing the brakes of my car for a reasonable price while other place was charging me 2times more . I just didn’t give 5 star because my appointment was 2pm and it took more than an hour for them to start working on my car. Other that they are great! I always feel I can trust coming here without worry about they trying to make to pay for unnecessary work.
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October 2023 by Deborah B.
We paid 2500.00 as told we needed to fully replace the brakes...and my son had to take it back as the brakes didn't seem fixed. The guys are nice but I feel we were way overpriced but stuck...and it felt like the predictable auto repair result unfortunately.
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September 2023 by Cody Ashburn
I can't speak to the work because I never got to that point. Made an appointment for an oil change and brakes. Dropped off the car and the service desk told me it would take about 45 minutes. I come back and hour later after my appointment start time and my car still had not been moved from where I parked it. I can understand if I was a walk in, but what's the point of the appointment if it doesn't do anything to expedite being looked at.Gentlemen working the desk and phone was nice while talking to others on the phone, but once it hung up, I saw the frustration after every call. Maybe it was just a bad day, but I personally wouldn't go there again.
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September 2023 by Akeeba Akeeba
Took my vehicle in for brake replacement. Excellent customer service. Speedy repair time and an even better price! Saved me several hundred dollars. Will definitely return for all future needs.Services: Brakes
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September 2023 by Delvita Rollins
We had our brakes checked out and was told everything was good. Nice customer service and help.
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September 2023 by William Clemmensen
Long wait for their inspection of the brakes, one hour after the scheduled time. Price was higher than expected " because of the electric parking brakes" that required to be unplugged from the calipers. Other than that, the work was good, and once it was started, it was completed in a timely manner.
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August 2023 by Music Is My Life P.
I want to give a personal thank you to Juan , Nate & Jordan they help us out so much by getting our brake DONE right we couldn't thank them enough for the BIG help they offered usPlease only use this place when getting an honest opinion on car work
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August 2023 by Debbie King
We can really trust Brake Masters. This location the people are wonderful. They are helpful and don't try to get you to do anything you don't need with your car. They are reasonable too.
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July 2023 by Nina D.
I have lots of car repair anxiety. After having a bad experience with a different location of brake masters a few years ago, I decided to try again. I had brake fluid leaking. Made an appointment for 11:30am and they were running behind so I wasn't able to make it to work that day but sometimes it can't be helped. Jordan was pleasant both on the phone and in person-and was great with communicating clearly to me and other customers. He arranged a Lyft so I didn't had to wait while they did the work after the inspection. Great price and so relieved-thanks for taking care of an anxious car repair gal:)
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July 2023 by Gayle Rojas
Great service. We were in an emergency situation and they squeezed us in. Very satisfied with their work and price was very reasonable. Thanks to Jordan and Nate.
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July 2023 by Nathaniel Mathews
Staff was perfect with my brake problem, shade-tree mechanics I've been dealing with messed my truck up almost thanks to brake Masters I got it right.
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July 2023 by Anonymous
They were absolutely great! They wentabove and beyond. There was an elderly woman there that had some challenges and the person at the counter went up to her, offered to carry her bags and get her into her car. And the person at the counter had their own physical challenges! That is not something you see everyday these days.Their prices were great as was their service!! I’m going back.
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June 2023 by Net W
I was nervous going here because I’m that person to read all bad reviews before consideration….The new manager is nice and helpful. I drove 30mins to get my brakes and pads replace because they were a few hundred dollars cheaper than PepBoys! I don’t feel cheated or pressured. I got what I needed and am very happy with the price and service.
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June 2023 by Lance Chaplin
Had my oil changed and brought it home and parked in the driveway. The next day had a huge oil stain on my driveway. Called and took it back, the technician forgot to put a gasket on the drain plug. I complained to the manager and he offered me 20 dollars off my next oil change. This place is a joke.
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June 2023 by Anthony Ziebarth
What is a great overall experience, really expensive sadly. Prices have gone up over 40% the last year. Do feel that they could’ve save me a couple hundred dollars more but it is what it is. They did great work in my truck is running amazing.Service: Brakes
