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December 2023 by Jordan Kramer
Really they get the one star for terrible customer service. Not to mention I was quoted 1 hour for an appointment I made for a tire rotation. It ended up being 2 and a half hours. Then I was told 5 more minutes which ended up being 30 minutes of just sitting there with no communication from them. I didn’t expect to be here for almost 3 hours. So I missed a birthday dinner, my fault for thinking they’d be somewhere close to their one hour quote. I totally get things can take longer, but they are unorganized, and their customer service was terrible.
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December 2023 by Michael C.
Recently visited the Costco food court service and must say that the way they pass out orders seems ineffective. I wish they would go back to the old system, I had ordered a hot dog combo but was disappointed in the wait. I hope after the holiday's, they will go back to the line system as the number calling was disorganized and inefficient.
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December 2023 by Rey P.
I live in the 95835 area code of Sacramento but I like shopping here at your Citrus Heights store. Your people are kind and helpful. But today as I was waiting for my tires being installed, I went inside the food court while my wife do the shopping, I ordered my chicken bake but I forgot to ask for water, since I don't drink soda. When I approached the counter to ask for a cup of water, your guy MICHAEL yelled on me about the "NO WATER CUP". He could have said it in a nicer way, since he is in the Customer Service! I just consider it as this guy is overworked. Also, having no water cup available but you do have cup for sodas, is a weird service. I'm lucky I am not accidentally choked on that time(3:30 pm). Please acknowledge.Thanks and Good Luck!
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November 2023 by Îsabell À.
Martha- the most unprofessional employee. I brought my vacuum back that I had just purchased a few days ago because it stopped working. She threatened that my account would be put on "lock" because of this exchange and told me this would be the first and last time I would be able to return anything to Costco. This is my first return I have ever done and not to mention I spend over $1000 a month on groceries. Martha, I think you need a different job that doesn't involve customer service.
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September 2023 by Laura Jungsten
Had 5:30 pm appt. last week for a tire rotation. Tech. greeted me shortly after my arrival, called me while I was shopping to advise that two sensors were out and asked if I wanted them replaced, and had my car ready w/i 45 minutes.
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August 2023 by Fabiola R.
*Aug 30th visit *Costco is my gas go to spot & they always have a good deal on bulk items .Care:4/5Quality :4/5Cost:5/5Cleanliness :4/5Atmosphere :5/5Parking:3/5
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July 2023 by Sheri G.
This is by far the best Costco I've ever been to and I've been to at least two dozen Costcos. There's a lot about this store that's just like the other Costcos such as walk in dairy and produce fridges, lots of booze, tire sales, crowded food court, electronics, food and lots of household gadgets. There are a few things that make this Costco the best: easy parking with tons of shade (aim for the rows with lines of trees) slightly less crowded and available rotisserie chickens. These may seem small but they are nice little perks that make our trips to Costco a little easier!
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July 2023 by Kekentia G.
Shout out to Costco for always being on point! Their stores are always organized, with great customer service, clean and efficient, and lots of great, relevant items.I know that when I go there, I don't have to worry about getting overwhelmed with too many choices. They have everything clearly marked and arranged, so I can easily find what I need. Plus, they always have plenty of staff on hand to assist with any questions or help you need. If you're looking for bulk items or discounted items, Costco is the place to go! They have everything you need in one convenient location. So, if you're looking for a great shopping experience, head to Costco! You won't be disappointed. #Costco #shopping #bulkbuying #discounts
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June 2023 by Jaeden Gaw
Awful overall experience. Came in to get my tires replaced under the warranty, yet waited for two hours only to find employees coming up with every excuse as to why the warranty won't cover the tires.Customer service was poor, slow, and felt unremarkable. I also observed slow and inefficient work. You could visibility tell the employees did not care about the quality of their work, they put in minimal effort as possible.
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May 2023 by Amy H.
As a former employee at this location I am a fan of this Costco. I loved working at this location in particular because my colleagues were so friendly. Returning today as a customer I am reminded of the dazzle that is Costco. There has been many a time that going with my friends on a no stress trip to Costco has been a more enjoyable experience than some amusement parks. Going to Costco is not just going grocery shopping, its a grocery shopping experience. You are greeted at the door like you are about to get on a fair ride. The employee at the front asks you "do you have your Costco card?" and you shuffle through your wallet until you find your ticket inside, the thin square ID card that grants you and your friends access to the adventure inside. The employee nods in affirmation at your card and you smile and nod to your friends as if to say "its alright guys were in". As you saunter into Costco your overtaken by the smell of pizza and hotdogs wafting from the food court for tired costumers who have finally reached the end of their wayward journey through Costco. You scan the new items with your friends and suddenly find yourself with a new 6 pack of electric toothbrushes or a crock pot your not sure you need but couldn't resist getting because the price was such a steal. You pass the clothing section and contemplate getting a sweater. But no, lets shop first! In front of you lay isle after isle of everything you can imagine, from couches to 12 packs of albacore tuna, all of it bulk. Again and again you are faced with the question, "am I really going to eat all that?" The best part of Costco though is not convincing yourself that you and your friends will need a two pack of cholula sauce because it goes with everything but the free samples! As you walk through the jungle of a warehouse that is Costco you are greeted by new and tasty morsels at every corner to help fuel you on your journey. Meatballs, salsa's and probiotic juices oh my! When you've finally weaved through every isle and your cart is stacked high with enough food to feed the whole Kardasian family. You are spent. As you push your cart full of cardboard boxes you'll now have to recycle and have no room for, beads of sweat form on your forehead. No gym today! You think . Shopping at Costco was a workout enough. And as you finally unload all your stuff at your home, you think , "man I won't have to go shopping again for a month!" But a week later when you still have a full loaf of Dave's bread but no butter you have the itch to go back again. In all seriousness I love Costco and you should check out the citrus heights location if you haven't already;)
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April 2023 by Gary B
Had to return two weeks after new tires were installed and 5 new tire pressure sensors replaced the originals on my 2011 car. Tire pressure warning icon had reappeared because spare tire pressure was too low
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March 2023 by Cameron Shew
I drive a heavier vehicle, for which the owners manual recommends rotating tires every 5,000 miles. The technician refused to rotate my tires, on the basis that Michelin recommends 7,000 miles. I asked why they had an issue with following the vehicle's recommendation, and he said it creates more work for them. I have not had this issue at other Costcos, so I am chalking this up to a lazy tech on a power trip. I have had much better and more knowledgeable service at other locations, I would avoid this one.
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March 2023 by Stacy Z
We regret not reading reviews before scheduling an appointment here. Worst service ever. My husband was waiting in the storm with our 2 year old daughter waiting for the manager to pull the vehicle out while he was standing around talking. So he called him out on it. The manager said “if you don’t like it, go somewhere else.” And the tech said “f*** that customer”. That crosses lines that NO ONE should experience. Not okay. Definitely going to take the time to find the right channels to complain.
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March 2023 by Виктор Бирак
I wanted to repair the wheel under warranty, they had one more hour before closing and 3 workers, but they said that they could not do it because they were closing. the worker was unfriendly
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February 2023 by Brandon M.
This is one of my favorite places to shop. They have high quality food and products much cheaper than elsewhere.The Kirkland brand is top notch and you must try the Kirkland koods.. seriously the best cup of coffee..and the deserts are amazing as well...The gas prices are always great..You will leave with a full tank of gas..food to fill your fridge alcohol to fill you cabinet and still have money left in your account..