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February 2024 by Amin ..
I rented a car from Enterprise. Unfortunately, they sold me insurance for the car without clarifying that I could use my own car insurance. As a result, I paid $1000 for extra insurance, and unfortunately, my insurance didn't accept the receipt. I will not return to Enterprise for car rentals. They did not communicate clearly or honestly with me.
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February 2024 by Eva Leathers
They always come through for me. Very nice. And very fast.
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February 2024 by Matiullah Ibrahimi
very bad experience very unhelpful try to rent from other location unless you want some troubles.... :(
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January 2024 by C G
Thank you Matthew Meek for helping my husband and I the other day when we returned our Mazda that we rented. I appreciate you helping us out about our concerns with the bill and the situation with the car. I'm giving you guys 5 stars because this store in particular really helped us out. We didn't book an appointment to come and get our vehicle that our insurance company had made a reservation for. Literally the next morning after getting in an accident we dropped in and they were able to offer a vehicle for us thankfully. I now know to make an appointment and will do so from now on. But you guys made our situation easier by helping us with that and the no hassle extension on our rental was greatly appreciated. We will be going back if we ever need to rent a car again. Thanks again guys!
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January 2024 by peter san
This office is awesome! Harvey the manager helped me out. He was super nice and friendly to my family. We needed a car last minute to go on a trip and he gave us a lot of options and went over everything to help me and my family make a decision.I see why Harvey is the manager….he’s absolutely awesome and helped me when I was in need.Thank you Harvey!
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January 2024 by William M.
Close by, great price, great car! Will use Enterprise whenever I need to rent a vehicle.
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November 2023 by Michelle Brunicon
Always all I need plus some! This process can be clunky but ERAC just makes it easy!!!! Gotta love good customer service as its rare now-adays!!! ?
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October 2023 by Mindy Maxwell
Very quick service and friendly staff Was able to get in and out quickly! Recommend!
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September 2023 by Jeff DeGroot
The cars I rented were terrible. First one was a Chevy Eqinox which was garbage. Burned 300 dollars of gas and the car hurt my back and hips to drive. Second car was a Honda Crv with snow tires in Sacramento! Has hog and it smelled like pee and sucked gas big time. Not happy and will never rent from here again.
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September 2023 by Janice Wiedeman
I had a 7:30 a reservation it is now 8:45 and my car is still not on the lot . They are picking it up now . Reservations mean nothing . I called to verify my reservations and was told I had a reservation at 7:30 a lot of good it did .
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August 2023 by Destiny K.
After waiting 4 hrs for a pick up. I was given the worst car available even though though there where other cars, But I didn't have White Privilege working for me. What I did have was a USAA Insurance Reservation and a Enterprise Plus Membership as well as a Leuietinant in the Military. I was told if I didn't like it I could go home. Really. I instead went to the Airport where my experience was extremely better. Professional and pleasant. So Harvey everyone at Enterprise is not Racist , Rude or Pander to the white Privileged Trumpers in Sacramento. Especially when one has served this country for over 15 yrs to be told you can go home. You migh as well had said go back to your country. Because we do have one. Unlike you. Europe is not a continent it is a part of Asia. You come from the Cauasoid mountains where your ancestors live with dogs like dogs. Don't try me. You uneducated uncouthed idiot.
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July 2023 by Shannon Schenk
I had a wonderful experience with this Citrus Heights location. Their customer service was phenomenal.
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July 2023 by Real_g 3.
This is the worst experience that my wife and I ever had, we wanted to rent a car which is the newest model of the Nissan Rouge for our vacation. The day and time we went to pick it up they told us to wait another 30 minutes to get it ready and 30 minutes later they called us and said the car had a nail on the tire, so they told us to wait another 30 - 40 mins for them to get a different car(which is whatever at this point because we were late). As soon as we arrived we looked at the car and the interior looked dirty, we even looked up the brand of the car and it turns out it run's horrible on gas and as soon as we tried to pay for the rental, out of nowhere the employee said there is going to be a $300 deposit which is ridiculous, because when we rescheduled a reservation online and got approved we never got a heads-up or received an email that there was gonna be a $300 deposit couple days prior. The employee did a horrible job explaining and justifying why it cost so much. Basically we're not getting the car that we wanted. they made us wait for about 2 hours. They wanted to give us a car that runs horrible on gas with a dirty interior and now they wanted us to pay an extra $300 deposit plus the rental payment which in total it would've been over $500?
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July 2023 by Billy Bob
If I could put 0 stars I would BEWARE this place is a scam HARVEY and the manager will try to keep your deposit and say that you never made a payment with proof from your bank with a transfer number that goes straight to the Citrus Heights enterprise corporate was able to see what we saw there is a corporate investigation going on with there location once is all said and done all of the ignorant employees at this branch that made us feel incompetent will reap the consequences of there actions they are the most unprofessional people I have ever been in contact with the way they talk to people is insane please don’t let them do what they did to us !!
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May 2023 by Wayne Hadley
Not a good location. Everyone walks around lost. Showed them my ID. Waited for a rep for about an hour and only asking once if someone was coming. This is typical service in today's society.I got up and left and went to Hertz.
