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March 2024 by Steve Snyder
prepared my taxes accurately and professional. Put me at ease with filing.
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February 2024 by Charles Mccarron
I absolutely LOVE Ms. Judy! She is very kind, knowledgeable, and sweet. She is extremely patient with my disabilities and works with me so I understand how my taxes are being refunded. I always enjoy my tax visits!
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January 2024 by Tatiana
Filing my 2023 return with this office went terrible. I have been filing with HR BLOCK since 2018, I’ve never experienced not walking out of the office with out my completed tax return. My refund amount was written on a piece of paper and given to me the agent assisting me was completely confused on what to do next no one has called to follow up or even ask if I wanted the paper copy still. I only tried this office cos I moved to the area recently but never will I go to this location again
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March 2023 by Jonny P.
I've been with them for years and this year was the absolute worst experience I've ever had will never be back, first appointment was scheduled and upon arrival was told the person I was supposed to see was sick which happens but they told me my only option was to drop it off and they would eventually get to it even after I said I would rather sit down with someone. Then called me 3 days later randomly to tell me to come sign paperwork with no explanation then I proceeded to ask how I will receive my refund and was told someone would call the next day and then no call I've already paid as well No one wants to do there job nowadays welcome to 2023 insanity
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April 2022 by Jacob Jam it all
Over charged for poor service, what they were orginally going to charge was $150 less than what I ended up paying, he finished, said what i would owe, then went back changed something then said i owed H&R block $150 more than the original price. I feel totally ripped off. He seemed to not know much of what he was doing. Had an appointment with someone else then they canceled literally and hour before I was supposed to go in then set a new appointment several days later with a different person. I wasn't informed it would be with a different person until I arrived. Extremely dissatisfied with the service provided.
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April 2022 by Alyssa Valadez
Will never come here again or recommend anyone here. Terrible customer service, lack of communication and very unprofessional. I wish I never came here in the first place. I came in January to get everything done on time and they barley got everything done today!!!! And I guess they don’t know how to answer their phone either? Very unprofessional establishment, don’t go here. I wouldn’t recommend it to anyone.
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April 2022 by Michael Matullo
I've used HR Block to file taxes my whole life!!! I filed for 2020 and my taxes were done wrong and I went into review and waited over a year for my refund!! Filed this year for 2021 taxes and have had the worst customer service I've ever gotten in my life!!! More than likely I won't be using HR block to file next year!! HORRIBLE HORRIBLE last 2 years with HR block!!!!
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March 2022 by Marlene. Harris
She explained everything completely if I had question she didn't mind answering any questions that I had.
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March 2022 by Joey Griggs
Our tax professional Erin was very helpful and provided excellent customer service.
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March 2022 by James Lynn
Erin was super helpful and made it a stress free experience
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February 2022 by Dre
Judy Bless your heart, but its time to retire. You couldn’t read the monitor, you couldn’t hear me speaking, i was there for way too long and i corrected you multiple times on filling out certain sections and now i was just notified by IRS that schedule 8812 was not filled out correctly. Thank you for your help, i really appreciate it but i cannot recommend this location
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February 2022 by Karen Moyer
Makes everything so easy for filing my taxes, and my tax preparer explains things in a manner so that I understand everything.
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February 2022 by Lori N.
I've used H&R Block on Greenback Ln, Citrus Heights successfully for the past few years. Somehow, this year there seems to be a glitch between the customer, agent and texting for appointment confirmation! I answered the confirmation request, received the notice that 'Your appointment is confirmed. There's nothing else you need to do. Thank you'. When I arrived, my name was marked apparently since the receptionist mentioned my name!! The agent was a no show!! Was it him who chose to not come or the texting system didn't notify him of my confirmation of the appointment he set up for me LAST February?!
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April 2021 by Rebecca Johnson
Judy Miller, she is the best been coming to her for years
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April 2021 by Gloria Donovan
Easy file next year. Will do it myself.
