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March 2024 by Chuck Benward
Well done
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February 2024 by Krista Weathers
Fast friendly
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July 2023 by Sanguinary
This is the last year I will have my taxes done with H&R Block. Due to my ,so called, tax professional's complete ineptitude ,my somewhat simple tax preparation turned into a 6 month headache. I have never had my taxes amended before this year. Not one associate at this location was helpful or informative through this process. I pay to have my taxes prepared so I do not have to deal with this exact situation. I was a customer for over 30 years, but that is over now. I will be looking for a company that hires people that can focus on the customer and not bad mouth there competitors.
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March 2023 by Julie VonBehren
Jenni Roberts was so friendly and helpful. She explained the whole process so I could understand it, saved me a bunch of money, and gave me tips on how to get a bigger return next year. Thank you Jenni!
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March 2023 by Mirza Ruiz
First I called to ask if there was someone to help me in Spanish and they told me yes, but when I went to the appointment the person didn't speak any Spanish, just the basics. I never asked how much they charged to do the taxes, the lady finished in 40 minutes and I looked at the amount of $385 for a W2 and just put my daughter, I said oh my god what did I do ..! how much will they charge for people who have businesses, houses and more children? oh my God, it helped me as an experience to later ask how much does a tax preparer charge...!!! This place is very expensive, so I don't recommend it..!
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February 2023 by Christina F.
I always get my taxes done through H&R Block because they always know about new tax laws that I could never keep up with. Every year they have helped me do my taxes and I couldn't be happier with them. They are all super nice and very helpful. They have always been with me about my taxes. They have a forever customer with me. I will never go anywhere else. Thank you for all you do and for always being patient with me and helping me understand what is going on with my taxes.
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June 2022 by Steve
My tax consultant was intelligent and knew what she was doing. She informed me of a new law with regards to my retirement.
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June 2022 by Rob K.
Wish I checked the reviews before scheduling an appointment because the bad reviews are pretty spot on. I'd leave 0 stars if I could. First off, I shopped around to get quotes on what needed to be done to file my 2018 back taxes. Most places told me $250-350 and this office quoted me $250. So I went with them. I scheduled a 2 hour appointment and spent the week before getting everything perfectly laid out so my 'tax specialist' Manjusha could just plug numbers, in hopes of filing quickly. When I arrived, the appointment was short- it lasted about 20 minutes and Manjusha told me she would get it done and we'd reschedule for the following Thursday. I asked her the price and "she said $280 but maybe a little less because filing in 2018 is cheaper." So we schedule another 2 hour appointment for the following Thursday. I arrive at 1:30pm (my appt time) and Manjusha tells me she didn't know I was coming. She spends 15 minutes finishing up what she was doing while I sit there staring into space. Finally we spend about 20 minutes putting the finishing touches on my taxes.... then we get to the cost. Manjusha tells me it's $511 to file my taxes. FIVE HUNDRED AND ELEVEN DOLLARS. Near DOUBLE of the original quote(the quote of ~$250-280 by this same office). So I sit there explaining why it's wrong what they did to quote me a SIGNIFICANTLY CHEAPER cost only to pin me in the corner after everything is done trying to charge me a premium to file my taxes. Manjusha and I talked for a few minutes after she dropped the $511 surprise and I told her I'd be willing to pay $350 at most. She said she would call her district manager and get back to me Monday (5/27/22) if that price was ok. Well it's now Thursday (6/2/22) and I haven't heard back from her or anyone at the office. I've called, sent messages. Nothing. No response. The whole thing was a giant waste of time and now I have to spend more time finding someone to help me file this. Legit 0 star tax filing service. Will never use this office nor any HR Block service again!
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May 2022 by Tristan Dudder
JANA at Citrus Heights was an incredible help. I had some issues with my taxes from a previous rep, going down a rabbit hole of how to fix my issues and Jana was able to help in every way! Despite no appointment, never meeting me, and hearing of my issues for all of 5 minutes prior, she was able to fix everything!! Incredible service and knowledge.
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April 2022 by robert coombs
Chuck is very knowledgeable on the process of filling out all those complex state and federal tax forms. The service that Chuck has provided is first rate.
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April 2022 by Camille “Camberly” Angélique
My tax professional made the whole experience! Was extremely patient with me and took the time to explain things to me when he knew I didn't understand.
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January 2022 by Darla Wittmier
It has been almost a year since I turned in my taxes to be done and they are still not done and there is no one who could help me, after numerous calls. No one will return my calls either.
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November 2021 by Elisa CB
My tax prep lady Erin King is awesome. I consider her a friend I visit once a year. Shes the best and also so sweet to talk to.
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September 2021 by Diana Arinno
Both times i have been in i was extremely satisfied with service.
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May 2021 by Megan Hollis
There is only one reason for my five star rating and that is Jana Walters, the amazing tax analyst I was so lucky to have assist me. Jana was friendly, knowledgeable and time efficient. She actually managed to make this years dreaded tax filing task not only painless but enjoyable! Crazy, right?! To be completely honest I was nervous going to HR Block because of some negative things I had heard from co workers BUT I am so happy I didn't listen to them. Clearly the experience people have with HR Block all depends on who the tax analyst is helping them. Jana Walters is a gem, she has a great attitude, she is knowledgeable and explains things as she goes in a way I could easily understand. She even cared enough to take the time to explain the Peace of Mind Plan that HR Block offers to their customers. I really appreciated the experience she provided to me and during such a busy chaotic time of year, (I literally waiting until the last minute and busiest time). Thank you Jana Walters!
