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March 2024 by Username A.
One of the workers here took my cabin air filter out without asking my permission when I wasn't planning to replace it. When she brought it to me, I told her this, so she put it back in, ever since it's been making a ton of noise I've tried everything to fix it, your workers shouldn't be touching anything unless they were advised to. Terrible.
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March 2024 by Courtney T.
Everyone was kind up to the point of the close of the transaction. I showed my coupon at the end up the transaction the employee approved and typed on the keyboard and gave me the total and then I slide my card. Only for me to look at the receipt to find out they forgot to put the $25 coupon in. To which they were willing to void it but then the manager told them they couldn't void the transaction which didn't make sense to me. The worse part is they assumed that I showed the coupon after I put my card for the transaction which was not the case. I showed it to the employee, they approved and typed away, gave me the total in confidence, and I trusted them. If they even runned back the camera, this is exactly the time line. Why should the employee's negligence cost me $25. Their only way to make up for it was that there's a $25 rebate for an oil change but that's a rebate, it's not a return of funds directly back to me. The lack of accountability and not making it right was unacceptable.
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February 2024 by chris g.
Great service.
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January 2024 by dennis alias
Service was quick, the service team was friendly and professional
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January 2024 by Julie Pires
Quick and friendly service.
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January 2024 by Denise Thomas
I went in today to have my oil changed and filters changed. I was so happy with the service I got. The whole staff was so professional and helpful. I have been there several times before and I will go back. I was in and out in about 45 minutes. They explained everything to me. I used a coupon from the website as well. I will be going back there when I need my oil changed again.
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January 2024 by p l
Staff is thorough and friendly. Costs are up
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January 2024 by Albert Hagan
Quick, efficient,friendlyNothing beats that
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January 2024 by Diane Scutero
Each employee I interacted with was professional and friendly. The waiting area was clean and comfortable.
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January 2024 by Jesse S.
I went in to get my Oil changed and Wow!!! Great service!!! The employees are very polite. They open the doors for you, very professional, and very friendly!!! What's nice about this place is that there are no hidden fees, they're straight forward and thorough with information about what you need and give you options. The two women employees that helped me were courteous and professional! I was out of there in about 10 mins. Nice and quick service!!! I recommend anyone to come to this Jiffy lube! I know I'll be returning!!! Keep up the great work!!!!!
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December 2023 by Harvey P.
Haley knocked it out of the park with excellent customer service, busy morning and got me in and out real fast. Thanks Jiffy lube.
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December 2023 by Frank Quitugua
This was the first time at Jiffy Lube and my last. The moved the sensors in my car when do their so call inspection. I didn 't want that. I only wanted an oil change. Before going to Jiffy Lube, my engine light was off. It is now on. I now need to go to my mechanic to fix their error. I immediately return to the shop that did my oil change with 30 minutes complaining why my engine lights are now on. I might have to do a small claim court about their mistakes. I will need to check with my lawyer.
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November 2023 by Emily Galassi
I have taken both my cars here in the past month for oil changes. I'm fond of the ability to stay in your car while getting the service done. They let you know of any filters you may need and ask about preventative options based on your cars. One cool thing is they offer window cleaning and car vacuuming with the oil change as well. Many times they have coupons on their website, but you have to look closely that it's for their location too.
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November 2023 by Thomas Houser
Unique Experience for me, almost the entire staff was female and I've never seen that at any oil change store. It was an unexpected pleasure! The staff was well trained, very competent, and friendly. Great Experience.Service: Oil change
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November 2023 by Capitan E.
I just came from two of their competitors. After an appointment at 9:30 am today they told me that it would take me 3 hours to do a simple oil change. Then I went to another oil change fast place and they wanted to charge me over $140. I told the guys I am sorry but I can't justify paying that much for an oil change. Then I came to Jeffylube in Citrus Heights and in less than an hour and $85 later I was happy with the quick and reliable service. Alia was profesional and a pleasure to work with. This is my second time. I am planing to keep coming.