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March 2024 by Janette S.
Kenny G & Company is our go to Jewelers. My husband first visited another jeweler in town a few years ago when looking for a pair of earings for me for our anniversay. I nudged him to consider Kenny G and he was grateful I did because the selection, the quality of diamonds and the customer service he received was hands down top-notch. Mathew Moreno was patient and guided us while we redesigned our wedding bands. Mr. Gordon himself sat with me recently and was very patient with me while I went back and forth many times trying to make up my mind on a small little band. He is such a busy man and didn't have to, but he did. Mackenzie is a very helpful young lady and I can't wait to go back and work with her. The entire staff is friendly and patient with clients like me. Also, they have a wonderful jewelry appraisal service for insurance purposes and they clean your rings.
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February 2024 by Jerod P.
Over the years Kenny G.'s team helped create two custom pieces for a pair of tanzanites we purchased at an estate sale. The sales staff we worked with were amazing (and patient!) and created some beautiful one of a kind pieces you just can't get anywhere else. Since then we've come in for appraisals, repairs and just to drop in and say hi. Great staff and great jewelers.
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January 2024 by Janet R.
I am SO impressed.! I went in to get my diamond ring and earrings cleaned and ended up looking at their offerings. MacKenzie was incredibly friendly and helpful without being pushy. I loved the variety in the cases with colored stones. Amethyst, especially. The necklaces ranged from delicate and dainty to modern, which is my favorite. And the selection of diamond rings is astounding! I would definitely come here if I was in the market for one!
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October 2023 by Jarren C.
Awesome company. We had an urgent situation for our upcoming wedding day and they did everything possible to help us and saved the day. We are so happy. I highly recommend Kenny G & Co
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August 2023 by C R.
We had decent friendly service at the galleria location. Spent close to 10k with this company so far because I'm new in town and planned to spend multiples more of that for the wedding party sets and gifts. I guess I didn't really think about it when I purchased, but they don't honor their warranty unless you track your cleaning visits semi annually. I went in for a cleaning recently and didn't put much weight into the little card they gave me because it's just a business card to track my cleanings essentially; something that can easily get lost in today's paperless world. The sales rep issued me a new card because I had two from prior visits, fine. I said in passing, we'll if I lose the card at least I'm in your computer system and we can issue a new one with the next cleaning. She says, "no we don't track them." what? People spend tens to hundreds of thousands of dollars with you and you can't be bothered to record a date in your CRM that they cleaned their pieces? I would say lazy but I believe the real story is that it's because it gets them out of honoring warranties when people lose their little tracker card. How convenient for them, hmmm. The rep went on to say we get people in here every day for their clean and inspect and it couldn't possibly be tracked. Well, anyone whos ever used one of them new fangled Google boxes with the interwebs and softyware on it knows that's complete BS. Ask any receptionist for the last 25 years if they could log a phone call within 30 seconds, duh.... It took her 5 min to rewrite my card so her argument of its too time consuming is about 10x BS as demonstrated today. A simple CRM with a checkbox next to the particular piece and a notes field is sufficient and takes less than 30 seconds. I'll be wary of shops that don't back their warranties from now on, my jewelers industry innocence has been lost today. Shameful such a weak excuse that something so simple can't be tracked. It could also be tied into an automated text/email/call alert system so people can get reminders not to miss their maintenance visits, but no, they want you to fail so they don't have to honor their warranty. My doctor does it, my oil change shop does it, my trash company does it, it's been cheap and easy for years. Alerts are standard industry practice for businesses that care about customer retention. I wanted to spend with a local company and support local biz, not the big regional and national chains. 'too many people to track the cleanings', I call BS on Kenny G. Thin excuse, paper thin, wet paper thin, wet tissue paper thin...no, tengujo thin is accurate it seems.
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July 2023 by Lucy G.
The staff here are knowledgeable, friendly and goes the extra step. They cleaned my jewelry, offered to fix prongs - even though I didn't purchase the ring through them and gave me two special boxes for two separate engagements. You all are awesome - thank you from the bottom of my heart.
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July 2023 by Jose A.
Gentlemen working was kind enough to fix my bracelet and chain. Very helpful. Friendly !!! QUICK too . ( donate to the make a wish foundation box if you guys come here ! )
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May 2023 by Thomas Biasotti
I highly recommend Kenny G and Co. I was searching for several months for the perfect ring, shopped 10+ stores until someone recommended I try Kenny G. I stopped in on my lunch break and told them what I was looking for and showed them an image of the ideal shape and style. To my surprise Kenny had a ring that met my exact needs, he helped choose the perfect stone and the ring turned out beautiful. (He perfectly explained how diamonds are made, graded and was so thorough yet efficient to help me understand what all the grading meant). This is a place that still offers great customer service and makes you feel like more than a transaction. I recommend Kenny G to everyone. Since my initial visit I have purchased 3 rings and even a platinum dipped rose from them. Go see Kenny or Mackenzie if you want great service!
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May 2023 by Jayne Loken
Was on my way today to visit Shane Co in Roseville for a Graduation gift for my Daughter. She's been at University for 5 years, and deserves something very special. But our budget was tight. Michael took the time to figure out a solution, and sold me a beautiful Pearl Bracelet that she will cherish for ever. I never felt uncomfortable, and in fact, I know I made the right choice with purchasing from Kenny G. Thank you Michael!
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May 2023 by William K.
Just had a great experience at Kenny G. I had a bracelet fitted and my Mom had her wedding ring shined up. Everybody in the store was nice and treated us with respect. Will be a future customer! Thanks!
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May 2023 by Nate V.
Buyers be aware and please avoid doing business with this company at all costs! I recently purchased a diamond ring with them for my fiance and shortly thereafter found out they use inferior, lower grade, lower quality diamonds and grossly overcharge compared to fair market prices. They also state they do not grade their diamonds, and are unable to provide GIA or AGS report for their diamonds. I was very misled throughout the entire buying experience. I was shocked by the behavior from multiple staff including the owner when we surfaced this issue. The owner was extremely rude when speaking to my fiance and actually talked down to her. If you are considering doing business with them, please save yourself the heartburn and stay far away. I unfortunately learned the hard way.
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May 2023 by Amber L.
Do not do business with this place. Buyers be aware. We recently purchased a diamond ring with them and found out they use inferior, lower grade, lower quality diamond, and overcharge you for a higher price. They also claim they do not grade their diamonds and are unable to provide any GIA or ASG report. They are very misleading to their customers. The owner and their staff also talk down to female customers and do not show any respect to women, especially to minority women. Please do not support this behavior and walk away from this place. Please educate yourself before purchasing and avoid this place.
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March 2023 by Jonathan C.
They did a custom Pi necklace for my wife and it turned out great. Combination of diamonds, rubies, and white gold. She loved it.
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March 2023 by Nikey Castillo
I called ahead to ensure they did watch sizing and the lady that answered was super friendly. When I came in they helped me right away, the place is clean and beautiful with a ton of jewelry, it just took a couple moment and they sized my watch to fit perfectly! They didn’t charge me they just had me donate to the make a wish foundation! It was so beautiful. Highly recommend them for any jewelry needs, I’ll be going to them for our engagement rings
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January 2023 by Zack J.
I was recently engaged and used Kenny G as my Jeweler of choice for the ring. McKenzie was an absolute pleasure to work with throughout the entire process. She was very quick to get me a quote on exactly what I wanted and kept an open line of communication leading up to the date at which I picked it up.Overall, quality, price and turnaround were fantastic and I couldn't be happier. I will be coming here moving forward.
