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November 2024 by Sharry Ziggy
This is a first class auto body repair shop. Everyone from the office staff to the repair technicians are professional, competent, and friendly. My car looks as good as new! I couldn’t have asked for a better experience. I highly recommend this company and trust them completely.
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November 2024 by ahmadshah naemi
Excellent service
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November 2024 by Justain Riley
Great communication, service and quality of work.
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October 2024 by karen willey
Omar is the best. Shop is fast and does great work..
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October 2024 by Stephen Pay
Great service
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October 2024 by Patches_995
Insurance covered repaired new Lexus bumper/fender/hood damage. Looks great, paint matched perfectly, can’t tell it was damaged. They dealt with all insurance claim and billing paperwork, and made it extremely
easy. Very timely, able to order parts and install in less than one week. Only complaint is they replaced a headlight unit and didn’t align it properly, brought to Lexus to adjust at my own cost.
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October 2024 by Taeyah Saechao
My lexus was in a collision with a lyft driver. Kniesel’s demonstrated great customer service and were very helpful and responsive. Dan and Lexi were the two helping me and were wonderful. My car looks good as new and no complications! Dan even helped out with some minor clip issues on my rear bumper cover out of goodwill.
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September 2024 by Alex M
Excellent Service with a great and friendly team!
Highly recommend
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July 2024 by Jason Jude
It sucks to get into a car accident but thankfully Kniesels makes everything better
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June 2024 by Margaret Gentzel
Excellent customer service and work!
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April 2024 by je varo glenn
Excellent service from Tyler John and Matt. I have a c8 which they took care of personally as if it was their own. Went the extra mile to make sure the parts were in great shape and everything was working before I returning it to me. Highly recommend, especially if you're a c8 owner, trust them with your baby!
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March 2024 by Paul C.
In 2022, I had a 12K repair done at Kniesel's Citrus Heights on my 2012 RAV4, which was paid for by the other driver's insurance (Geico), because the other driver ran a red light and I had dash cam footage that proved they were 100% at fault. The job was done with such excellence, that you can't tell it ever happened. Kniesel's and Geico came through with flying colors! Fast-forward to after 4:30 PM on Friday, 3/22/24. My wife parked her 2015 Honda Fit, and ran up on a parking lot concrete bumper. When she backed out, the passenger-side front fender came loose and started rubbing on the tire. She called me in a panic. I called Kniesel's, (next door to where she was parked), and without hesitation, Matt Stevens, the branch General Manager, walked over to where the car was parked, temporarily fixed the problem so she could drive the car to the shop, and permanently fixed the problem at no charge! How many companies today would extend themselves to an unknown customer-especially late on a Friday afternoon and without charge? in my experience, that kind of customer-first attitude is pretty much non-existent today. THANK YOU MATT STEVENS and KNIESEL'S CITRUS HEIGHTS! You have 2 customers for life!
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March 2024 by Monkey Girl L.
I am livid right now. My car was t-boned. My insurance uses Kniesel's. I went over there and had them evaluate the car. I was told they would order parts and have the parts in which is why I brought my car 2 weeks after the initial evaluation. They have had my car for over a week. When I dropped it off I was told it would take around 2 weeks. I thought that was long considering I thought they had evaluated and ordered what needed to be ordered, but I didn't question it. I have not had one call from the updating me about the progress as I was told I would have someone call me. I called just now, over a week since they have had my car. Only to be told that they found additional damage and that they'll have my car for weeks. I asked if they would have my car that long because they have so much work, they can't complete it in a timely manner, or they are waiting for parts. His response " This is about a 21 hour job and we can't just work on your car so this will take a few weeks. So basically, they take on so much work that they can't get stuff done in a timely manner and really don't care about inconveniencing others. I have two dogs who cannot ride in a rental vehicle. Those dogs cannot go to doggy daycare or go for our outings that we usually go on every day. While Kniesel's doesn't care about the ramifications of keeping my car for that long, I do and so do my dogs who can't do the things they want because this company wants to make as much money as they possibly can without caring about inconveniencing the car owner. Getting into an accident that's not your fault seriously sucks and having people take my car and not care how long they have it for makes a sucky situation even worse.
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March 2024 by Kassie Roach
Hello,I would like to start with I have been working with this location for a few months doing billing for them with Nex automotive ,the estimator's, management everyone on the team are very knowledgeable, nice, welcoming very on top of their work. Anytime they need an invoice for me to help get the customers their vehicle faster they have always been super quick I like working with everybody at the shop. They make my job a lot easier. I recommend this location if you are in the area.?
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January 2024 by Kate S.
Kniesel's made a bad experience almost pleasant. What a nice professional friendly bunch of people. And it's like my car is new again! Big thanks to Tyler Espinosa for keeping in touch and for being on top of every detail... and a special shout out to Lexi who is one of the hardest working sunniest people ever. If anyone needs collision repair, this is the place to come!
