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June 2023 by Jason Clark
Melody was great! Thanks so much for the hand there, and the last minute Mother's Day save. Fantastic work!
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March 2023 by LaTerice R.
Don't bother going to this location. Not sure if this MAC location is closing all together or not but nobody was there. I went there twice in one day, during my break around 10am and after 1pm and nobody was there to help. But honestly nobody was helpful. The other employees and managers at Macy's just acted like they didn't see me. When I went to ask could anybody help me over there and they said they don't know about MAC people bc it's independent from Macy's. Back in the day they would fall over themselves to help and get a sale but maybe sales don't matter anymore.
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December 2022 by Danielle
Always a great selection and the customer service is superb
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November 2022 by Sara Naji
Very bad experience 0/10 costumer service the name of the employee was Tasha never shopping there again.
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October 2022 by LeighAnna Ross
No one works at the counter since I’ve been there and they definitely don’t answer the phone so I have to order through Amazon. So unfortunate because I love Mac Product line
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November 2021 by Allyssa P.
I was walking around the Palladio the other night and remembered MAC was in the plaza. When I walked in, the store was very clean and the gals behind the counter were friendly. I was looking for a pretty nude liquid to matte lipstick and they were able to help me find several! I really liked that they didn't push for me to buy more and kind of let me be.
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February 2021 by Daniel Hatz
It's cool
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February 2020 by Jeanne G.
I was on a mission to get some strobe cream. I was clueless about what tint to get for my skin. Brandon was very knowledgeable and treated me with crazy respect and care. Thank you so much for your patience with me. I will definitely be coming back. Brandon you made my experience
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February 2020 by Lauren B.
Lisa is amazing!! Everytime I go to buy products and she's working I know I'm going to get the best customer service. She listens to your needs and wants and suggests products best suited for you. She also encourages you to try new things and being someone that's not super into all the latest makeup trends she really helps you yo step out your comfort zone but still maintaining your own look and aesthetic. I was so happy with the serviced I receive that I even brought in my mom and she bought stuff too. This location is great because it's less busy than other locations so you really feel like you're being taken care of. Even with multiple customers Lisa always makes you feel like a priority. I highly recommend her!
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January 2020 by Gigi G.
I love coming to this location whenever I am in Citrus Heights The staff here is very amazing they are awesome about getting color matched and helping you find the correct pressed powder that you need I came here for a color match in the mashed me right on to a color that didn't look ghosty and it looked really good they also offer samples of foundation and any other liquid items this location you can recycle your Mac products that are emptyThey take anything except for pencil since I can't recycle the eyeliner pencils and lip pencils This location when you recycle six items you get to choose a lipstick this location has the best prep and prime to use before foundation it is one of my favorite items I've been using for years this is a very clean atmosphere very clean establishment I highly recommend this location if you're looking for a new foundation or any new make up in general the staff here is very friendly and very great about making sure you find exactly what you need I will definitely be coming back here again very soon from our future visit and more great products and more great experiences thank you Mac staff sunrise mall I appreciate everything you guys do
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January 2020 by Lilibelle D.
I have MAC Fix Matte for months and i still have half in it but the spray is already broken, i was just disappointed i know they have a good quality, i've been using MAC cosmetics for years, I went to the store yesterday and showed to themthey won't exchange it. Now what will i do with it, its a big waste and its way too ecpensive Updated january 19 I am sorry that i messed up in posting this review. My experience DID NOT happened in MAC store at sunrise Macys. It happened in MAC cosmetic store in roseville galleria. I realized my mistake when Liza, the store manager, reached out to offer her apology and offer to replace the defective product. Hats off to you Liza!! This is an update of my review, few hours ago (1/20/20), I went to Macys MAC in Sunrise mall, Alisha was super Amazing, Wonderful. She exchange my Broken pump Fix + Matt without hesitation. To Lisa K. for your extraordinary help, you are super excellent manager. Again Thank you so so much. I'm so happy
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October 2019 by marcelina peter
This review is strictly for Lisa Kain. I hope that she see's this and gets the recognition that she truly deserves. I went in to have my make up put on for an event that I was going to and she made me look absolutely beautiful. I instantly fell in love with her laid back attitude and loved how she worked under pressure. She was the only one working at the time and managed to help others with purchases, returns, and product information while doing my makeup at the same time. I don't know how she did it but Lisa THANK YOU. I look forward to seeing her again soon.
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October 2019 by T. lamons
I can not say enough about the amazing customer service I received at this counter today!!!! Lisa was not only personable and knowledgeable but an amazing artist!!!!! I went in feeling down and left feeling confident and like a whole new woman! She guided me step by step as to what she was doing and it came out simply incredible!!!! Loved her and will be going back!
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October 2019 by Lin L.
Lisa said Hello. While the other staffs didn't even acknowledge when I walked in. Thank you, Lisa. This Mac location inside Macy's is small. It's hard not to notice "customers" potential or not hovering amongst the lipsticks, foundations, primers and the other good stuff... I found the color I used to wear NC 42. But I needed to try it. Lisa tried it on my face. Asked what else I would like try and recommended a few things. I bought the studio fix foundation and the pump plus the studio fix foundation powder and love me lipstick in ruby woo. Woo- I'm a happy camper. I love makeup, mostly Buying them. Some end up in my drawers, unused. It's like art- just way more affordable. I love colors, how it makes you look brighter and happier. Makeup can do just that. Not to mask but enhanced your beauty. Thank you Lisa! Excellent customer service. Very friendly, knowledgeable. Wasn't pretentious. Go here to get your first MAC product, you can order online next time or simply walk in again. Look for Lisa.
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June 2019 by Neneveh Valdes
Miss Liza is amazing Me and my sister got our make up done and it turn out amazing. Thank u so much.