-
November 2023 by Nikki Wymore
We thought shopping for a new bed was going to be a challenge. Suzanne and other employees were great! Allowing bases to be adjusted, mattresses to be moved and the bed was purchased! Thank you for making our experience easy!
-
November 2023 by Maren Vidal
Not every customer service experience is going to go right the first time, but how a company responds when things go wrong can be just as important. Initially, I didn’t have a great experience with my mattress purchase. The staff at the Citrus Heights store was helpful and we found a mattress for my daughter, but they didn’t have it in stock there. I went to another store, thinking it was in stock there but it wasn’t . Frustrated, I contacted the Citrus Heights store. They went out of their way to make it right, and even arranged for an earlier delivery date than anticipated.
-
November 2023 by Desiree Taylor
Suzanne was super patient with my indecisiveness on picking a mattress. I appreciated being able to ask 50k questions while I found what I needed! Great place to shop for a new bed.
-
November 2023 by Susan Kuhney
Shannon was absolutely amazing.. Took time and listened what my daughter was looking for due to having a disability and suggesting many things and special beds. Definitely will be returning when eating another purchase..
-
November 2023 by DeeDee Garcia
Shannon was amazing, she was patient and so helpful. She made the process easy and made sure I was happy with my new mattress. There was no pressure to buy and I never felt rushed. The store had a great selection and I would recommend this location to others.
-
November 2023 by Jeff D.
I've been looking to buy a Tempur-Pedic for awhile now and just kept reading review after review before spending $5k on a mattress. My wife and I went into Mattress Firm and were immediately greeted by Suzanne. I had called earlier in the day and asked about same day delivery or pickup, and Suzanne relayed that we could go pick up the mattress ourselves if we wanted it same day. Fast forward to walking in, Suzanne recognized my voice from earlier and was very knowledgeable, professional, and knew every detail about each mattress we asked about. We ended up getting a Tempur-Pedic and $300 in credits to use for whatever else we wanted. Great experience all around and Suzanne is a great asset to this store. Thank you Suzanne!
-
November 2023 by Charunya Cheong
I just have a worst matress delivery last month. No professional inspection for check your old bed before they move. They move my mattress from second floor to first floor. until they said they found bed bug in my bed. They said cannot take old mattress out of my house and they just leave my old mattress in midle home like the pictures. I told them can you just take it to outside next to my garage for me . I understand if you can't take to your warehouse. Because you already move it almost out the door. They not care anything and just leave like that. Then they try to rushing me to sign for them delivery without set up new mattress and didn't take old mattress out from my home too. I didn't sign signature for them. because they not done their job. Me and my grandmother 81 years old have to take care that mattress byself. I called to the shop that we bought from them. The mattress shop doesn't help me fixed the situation in that time. I have a very bad situation 1 lady with 3 man delivery that try to rushing you for signs. Finally the delivery guy, they left me without my signature sign and make a process status " complete delivery " I called the TERMINIX bug company to inspection my house for bed bug after few hour. They didn't see any bed bugs just pilbug and the thing that they said a bed bugs is just"lint fibers". Because we have a red bed sheet. I went to the shop after that to the person who sale mattress for us. about we didn't have a bed bugs and need to reschedule for set up mattress. They just " only refund delivery fees" nothing else to try make you feel better. I got reschedule to delivery again on next day from the day happen. Omg!!! I spend my all day not work for waiting new mattress and have a crazy service like this. After you bought product I feel they doesn't care you anymore. Hope my case not happen to everyone again .
-
November 2023 by Lisa PS
Shannon was awesome!! She worked with us. I went in with a bed in mind and a price range. She worked with us and didn’t force suggestions like some other places do. We may not have gotten Andy upscale suggestions, but we ended up buying a mattress double the price of what I thought I wanted. She listened and had figured out exactly what I was looking for. GREAT customer service. Highly recommended this store!
-
November 2023 by Alice Burgess
Suzanne was great because she listened to why I needed a twin bed. I took her suggestion and glad I did. At home After purchase I had a follow up question and she promptly returned my call. Much appreciated.
-
November 2023 by Len Wakeupnow
Suzanne knowledge helped me pick a trusted Brand. The warranty on the mattress helps. Suzanne could not have been more friendly and capable than she was with my questions. I left pleased with my purchase ☺️ ?
-
September 2023 by Valerie Bryan
Les was very nice, professional, with a friendly smile. He gave us the pros and cons of each mattress we looked at, then we were able to make a good decision that was best for us. There was no pressure from him at all. We really appreciated that! We highly recommend this place of business.
-
September 2023 by Rich Draffin
Our “Sleep Expert” was very friendly and attentive. She showed us some great options and she knew her products.
-
September 2023 by Deborah Wilkenfeld
Thank you, Les, for your support and great information on the Stearns and Foster.Looking forward to a free Sunday delivery and a great night's sleep! Will review again once mattress is delivered
-
August 2023 by Jennifer Tejeda
Great store. Kevin was knowledgeable and got me in and out without any issues. Then when I realized the next day that I would also need a box stopping and a frame, he that just as easy. I didn't even need to come back it. Thanks guys!
-
August 2023 by James French
We had a wonderful experience at mattress firm. Suzanne was very knowledgeable, and professional. She gave my wife and I all the information we needed to make a great decision on the mattress, and base we wanted. It was a very convenient buying experience for two people who had never purchased a nice bed before.
