-
November 2023 by kasie norton
I've been coming to this location for over 7 years now and out of the 3 I've been to, this one is by far my favorite. They pretty much always have whatever I'm looking for, and most everything is in really great condition. Prices seem really fair to me - of course the name brand items are a little more expensive but again, it seems fair to me - this is a business after all lol. Oh! This location also offers military discount which I really appreciate!As for selling, I've done it a few times now, and it really just depends what they're in need of, and whether you bring items in that are really worn (holes, dirty, wrinkled like crazy, etc.) and again, because this is a business and they need to make a profit, you're not gonna get as much as you would selling stuff on your own, but it's definitely faster than selling everything yourself!
-
November 2023 by Deliah Bist
Don't even waste your time or gas going to this store. They refuse to accept clothing if you bring it in a trash bag and it has a couple wrinkles. Their excuse of "the moms just won't buy it". Just sell private or find another store.
-
November 2023 by Kristin G.
I had to drop a review for this wonderful business...I've been a loyal customer for many years, now shopping for my grandkids here...everytime I come in, the employees are friendly, kind, accommodating and always allow you shop as long as you want. They work quickly and their selection is always amazing. This is truly one of my favorite places to thrift for baby/children clothes and items of all kind...I hope they are around forever!
-
October 2023 by Cely Garcia
I went today for the first time and the worker on the counter was so nice..I got cute halloween costumes for my 10 month old daughter
-
September 2023 by Brittney Bennett
My recent experience at Once Upon a Child was nothing short of a nightmare. I spent about an hour meticulously selecting clothes for my 1-year-old son, only to have my excitement turn into frustration at the checkout counter. When I handed them a $100 bill, they outright refused it, claiming they don't accept "old money" and told me that we have “new currency” and my $100 bill needed to have a blue stripe. They advised me to go next door to BevMo to exchange it for a "new 100 bill." Such a policy is not only bizarre but also extremely inconvenient for customer, considering my $100 bill is legal tender. I went next door and luckily the lady was super nice and helpful. Based on her attitude I got the impression that she often has trouble with the employees at this store. She was kind enough to scan my $100 bill and walk me back over to the store and verify that the $100 bill was scanned and is good to use. They still refused to take it. I wanted to cry at this point and my baby was getting really fussy. I wouldn’t have even bothered giving them my business after all of this but I had spent so much time picking out my items, and shopping with a baby can be really difficult.To make matters worse, as I walked into the store, I was greeted by the spectacle of two employees engaged in a heated verbal altercation. They were openly discussing personal matters, including someone "being a different person over text" and accusing someone else of being a "coward." This unprofessional behavior was not only uncomfortable but also entirely unbecoming of a business setting. What's even more shocking is that they used the "F-word" multiple times during their argument.In all my years of shopping, I have never encountered such a disgraceful display of unprofessionalism and customer service. Once Upon a Child has clearly failed to maintain even the most basic standards of decorum and courtesy. This experience has left me deeply disappointed, and I have no intention of ever setting foot in this store again. I strongly advise others to think twice before subjecting themselves to such a disheartening shopping experience.
-
September 2023 by Dan T.
Will never go horrible place an absolute joke. Can't believe they're still open............
-
August 2023 by katrina k
The woman working the register with black hair and a bob cut was passive aggressive. Not just to me but to her coworkers as well. I've never had this issue before at this one but guess I'll be going back to the Arden Once Upon Child. So uncomfortable to shop here ? I even had to hear about the book discount from her talking to a man that was looking at books. In the store less than 10 min. But hey let's not talk to the single mom that just $50, let's talk to the guys that spend $2.... Not to mention no hi, welcome in. Or when I got to the register. Literally rang me up, then told me my points. Told me no charge for debit then that was all. I started to put shoes and toys in my hands because she didn't offer a bag until I already had stuff in my hand. Horrible customer service ?♀️?♀️
-
August 2023 by E L
To the owner, your staff on clock today were phenomenal, Really nice ladies working here, greeted me and helped me with top shelf, so friendly, even tried to track down a book that went with a toy I bought; I appreciated the warm and sunny dispositions!
-
August 2023 by Anthony Lucas
If you want to keep having a good day stay away tried multiple times to sell gentle used baby/toddler items and the first few times they weren't the right brands and now we couldn't even make it threw the door with out rude service and being glared at Facebook market is better than this store id prefer throwing away these items then selling them to this store
-
July 2023 by Marilyn Palmer
First time here this morning and they accommodated my distance and schedule and thank you again for excellent customer service!
-
May 2023 by Danielle Barnett
I have been going here for the last 12 years and just went today for the first time in a while. It was so much more organized and clean than it's ever been. Prices are kind of random but mostly a lot of good deals. I wish there were more shoes but there's nothing they can do about it. Always nice staff.
-
May 2023 by Alisi Rasuaki
Came in here with my niece the other day and we were watched the whole time and it was just very uncomfortable. Im very disappointed cause I love coming to this shop with my nieces but this last experience just really left me feeling disgusted.
-
May 2023 by Stacey R.
I'll never sell here again. What a rip off. I've seen the complaints about Roseville but she pays way more than the others. This was pretty much my last time selling anyway but if you're going to, go to Roseville.
-
April 2023 by Veronika Belyayeva
I absolutely love shopping at once upon a child!! I can buy clothes for 4 kids for about $300 for every winter & summer; and I love the clothes I find, especially the shirts & dresses. Plenty of things for newborns/babies too! They're always friendly and they have a few designated parking spots in the dark t for pregnant women & families with small children.
-
April 2023 by kitwanna howard
This was 4th visit at this location and every time I have came to sell they are extremely rude and talk with each other about you as if you can’t here, I came an 1.5 hours before store closed and was told they were no longer accepting clothes drove all the way to roseville an hour before they closed and they accepted my order. I would rather take the drive than to deal with this type of “customer service”!!
