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January 2024 by Joe Holguin
Had a very unfortunate experience with Tyler the assistant manager. Went in to get a replacement battery and was denied because his system wouldn’t let him. 2nd battery in a year and a half and they refuse to do something about it. Very disappointed in the products and lack of customer service
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January 2024 by Jordan Allen
The people that work at this location are awesome they're always so helpful
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January 2024 by Alex V.
I bought a set of front and rear brakes and had to return the front ones as we saw they were still good on the car. The guy was giving me a hard time for the return. Firstly, he opened the box and said "this smells stinky" umm, they're brand new? Not sure if he was trying to be funny. Then he said he'll give me store credit.. no thank you I'd like my cash. He says "you're killin me" rolls his eyes and then walks to another cash register to get the $75. Not sure if he was trying to be funny but it just came off as disrespectful, unprofessional and frankly annoying. Not coming back to this one.
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December 2023 by Dennis Farrell
Polite EmployeesGood Selection
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November 2023 by Michael Resnik
There us one of the staff that was helpful (don't know his name) the rest were idiots. Ordered parts Saturday , were supposed to be Monday. Monday was told wrong parts came in, correct parts would be in Tuesday. Tuesday went to pickup parts, wrong parts. Was told they another one coming in later that day. No word for 2 days. Called and put on hold for 9 minutes , then disconnected. Went to get refund for this fiasco and low and behold they had the parts there . Not shopping this store again. Store on Harding has knowledgeable staff that communicate with their customers.
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November 2023 by Jessica Hiscott
The staff is Very personable, knowledgeable and thorough. Every is friendly and detail oriented. Thank you for fixing my battery!
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October 2023 by Diane D.
The engine light came on! I had plans to see my daughter out-of-town! Williams helped me do a reading to find the code. He was helpful and had a great sense of humor. He got the reading for me and told me where to go to get it fixed. I asked if I could drive it to see my daughter. he said "if you were my mom, I'd say don't drive it!" I took his advice! How caring!!
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September 2023 by Robert Richards
O'Reilly's is my number 1 auto parts store period.I don't order my auto parts from some outfit on line. When I've got a job to do I don't want to waste my time with ordering something I can't physically check for quality and correctness then have to send it back due to being wrong or poor quality or both. No. I go to O'REILLY'S. Great quality and selection at a good price.
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July 2023 by Shelby Gonzalez
Went in to get transmission fluid for my 2017 Hyundai Elantra. younger guy searching it up told me that they don't carry the kind I needed because it was "too new" and I'd need to go to a dealer. Went to Autozone instead, had no issues there.
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June 2023 by Alyssa
I went in with a dead battery and Christopher was beyond excellent! He was really understanding and didn’t judge me for not knowing anything about my car. He helped install the new battery and everything! I will definitely be back.
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June 2023 by Alyssa Mammoth
I went in with a dead battery and Christopher was beyond excellent! He was really understanding and didn’t judge me for not knowing anything about my car. He helped install the new battery and everything! I will definitely be back.
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November 2022 by Sheila D.
I called to see if they carry a certain battery for my key fob and if they could help me install it. He said they did but it sometimes they need to be reprogrammed when the battery is replaced so I called Nissan and they said that it doesn't need to be reprogrammed. I went into the Citrus Heights location and he not only replaced the battery, he showed me how to get the key out of the fob and cleaned it up for me. Might not seem like a lot to some people but a little kindness goes a long way. Also there was a young lady who worked there, too and she gave me some helpful advice, too. I will definitely go back there the next time I need anything from an auto parts store.
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November 2022 by Jean Callaway
My truck was making a funny noise so i pulled in and before I could get my hood all the way up I heard a voice behind me asking if they may give me some help. Ant ( Anthony) had a big smile and I was impressed of his knowledge as he looked at my motor and had me turn it on. I was going in for brake fluid and he assured me that wasn't the problem it was one of my pulleys and possibly a ball bearing and he was 100% correct my mechanic later told me. 5 stars for you Ant for helping this dumbfounded woman not get stuck on the side of the road somewhere and 5 stars to O'Reillys for your very kind employee and once again coming through for me. I highly recommend this store. Y'all Rock !
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November 2022 by Richard Batista
I have used this store (located on Antelope Rd) many times over the years. The service is EXCELLENT!!A special shout out to Chris Kirk...thank you for your excellent service and saving me hundreds of dollars!!Richard
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October 2022 by Elizabeth Ciufo
This auto parts shop was fantastic. I called ahead and they were very helpful to let me know if they had my daughter's wiper blades in stock. They gave me several price range choices, and even set them aside for me. When we got there, the shop was busy, but we were helped pretty quickly. They came out to replace them and even took the time to show my daughter how to do it herself. They were super helpful and very friendly, and I would definitely go back.
