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November 2023 by Jose Avalos
The date was November 15th 2023 at 5:30 p.m. I had just had the worst pizza in my life with Sandra and we were hungry because we haven't ate all day we were barely able to finish that sorry Excuse for
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October 2023 by Donny W.
Pizza Hut always delivers!!! Fresh! I will always recommend the best!!! Perfect stuffed crust that cannot be compared to any other! Thanks Pizza Hut team!!
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July 2023 by Jacqueline J.
I ordered a Pizza yesterday that wasn't prepared properly, it didn't improve once I got home and put it in the oven. Therefore I decided to call the Store this morning and speak to the Manager, Alyssa. She was willing to fix a new Pizza for me or issue a Store Credit. However I wanted a Refund and she said that I would have to come back to the Store because my signature is required. It's not easy for me to get around, but I felt very strongly about my request because I didn't receive what I paid for. Alyssa was very kind, apologetic and professional. I went to the store that is at least 8 Miles away from my home, Alyssa issued me a Refund and made my Order for a Stuff Crust Pepperoni Pizza with Extra Pepperoni. I wanted to post this Review because the Pizza was exactly what I wanted, Taste Very Good and a Pleasant Reminder of how I Remember Pizza Hut's Quality Food. I AM VERY HAPPY!
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May 2023 by Nancy L.
Ordered online but they cancelled my order 20 minutes later for no reason. It wasn't complicated. I hate myself for taking a chance again. H O R R I B L E
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May 2023 by Denny Luikens
They closed 4 hours early. said they were short staffed. the least they could have done is call me before I drove there to pickup my on-line order. . They said they had closed for an hiur already. 7pm? Posted hours are till 11
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May 2023 by Natalie B.
I ordered online through the app.. the 5 topping pizza said $17 I got there and they told me $34 they said I didn't put the coupon in and there wasn't an option because I clicked on deals through the app.. I get there and my pizzas literally have 5 to 7 little pieces of topping on them... I'll attach pics.. I don't recommend. I drove 25 min to get this pizza too :(
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April 2023 by D.J. S.
Really wanted to try their new Pizza Melts and they did not disappoint. Got one "meat lover's" w/marinara sauce and one chicken bacon w/Ranch dip. Here's why I think YOU should try one (or more): I'm not a fan of any kind/brand of pizza that has (in my opinion) an excessive amount of doughy crust. I prefer thin and crispy... just me.The Pizza Melts have a delicious, crispy crust that's topped with a little bit of herb and parmesan cheese on top. Umm, YUM!BONUS: A very, very, decent amount of cheese and toppings (on the inside in this case). Pizza Hut advertises their melts are enough for two, and that is true... unless you're starving to death and my spouse and I both have an enormous appetite! I'll have to see how well the leftovers (s) taste but I'm confident... who doesn't like pizza the next day?
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February 2023 by Katy M.
Food was great. The online ordering is very easy to use. I'm glad they have an order tracker on the app, because my pizza was 'delivered' to the cold ground outside my secondary gate--not my door, not a ring on the doorbell, just left there. Also, I'd ordered 8 wings, and when I opened the Big Dinner Box, the fool and sticker appeared disturbed; there were only 7 wings. I called the store directly and they were apologetic. They have been using Doordash for some of their deliveries, and this was one of them. They put a credit on my account, and a note that I would not want an outside delivery driver in the future.
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November 2022 by Gisselle Z.
Our experience there was great the manager Brandon had really well customer service! He was very polite and energetic as well as seemed very professional. He seemed like he knew all his information and was very helpful with our decision with our order, I myself as a manager was impressed!
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October 2022 by Michael B.
This is the worst Pizza Hut I've ever eaten at tbh. My interactions with people wasn't bad or anything. So I was with my kids across the street at the park and decided to order pizza said it would be ready in 15min beings we were right across the street it was no problem. First off the owner must be extremely cheap because they don't have paper plates, parmesan cheese, or peppers which is absolutely insane. I've never in my 31 eaten at a pizza place that doesn't at the very least give out cheese and peppers. What the real deal breaker was when we got home with the pizza is was cold. I don't know how that's even possible beings we were on time, literally 2-3min away across the street. Not only that pizza wasn't even good either. Definitely wouldn't recommend this place at all. It's no surprise when I went to Yelp to leave this review they only got 2 stars. Wish I would've checked ahead of time.
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October 2022 by Barb S.
This review is more for the customer service than the taste of Pizza Hut pizzas. I think, for the most part, you get what you pay for, and when you get a special on Pizza Hut, it's fair for the value. I want to commend Marina, a manger at the Pizza Hut on Sunrise Boulevard for her excellent customer service. I ordered pizza by phone, thinking I was talking to the store but instead I had been transferred to a call center. When I picked up the pizza, the order was not correct, and it cost $20 more than quoted on the phone. I explained this situation to Marina, and she was more than happy to make everything right for us. This involved three pizzas for a family waiting at home, so I really appreciated her exemplary customer service. I would not have returned to Pizza Hut if it were not for her!
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August 2022 by Gary T.
Ordered curbside service & I arrived at the sore at 6:55pm. At approx 7:02, an associate came out to my vehicle & said it would be about 5 minutes. So I was like cool, thinking in about 5 minutes I'm gonna have my pizza. Boy was I WRONG!! Waiting in my car, 2 customers parked & within a few minutes, had their order...meanwhile, I'm still waiting! At 7:17 pm, I go inside & tell them that I've been waiting a little over 20 minutes. I placed my order at 6:37 pm online, so at 6:57 pm, it should have been ready. The associate turns around & grabs my pizza out of the pizza warmer. I asked how long it had been in there & she didn't know. When I got into my vehicle to leave, I felt the top of the box & it was room temperature. When I opened it & touched the pizza, it was just a little warm. Unbelievable!! When I got home to eat it, it was the most TASTELESS pizza I've had in my entire life!! All I could taste was the crust !
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July 2022 by Faby C.
Very sad to see the meaty marinara pasta is gone. Will never have Pizza Hut ever again. It was replaced with a cheap pasta with pepperoni and stinky Parmesan on top ):
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July 2022 by Marcia N.
I have been ordering from this Citrus Heights store for over 20 years since my kids were little. It was always our favorite. We loved them. Now, the last couple times I have tried to order, they have been extremely rude on the phone, and tell me they do not deliver to my address and never have. I have the phone number burned in my brain as I have called so many times over the years. Even my now adult kids know the phone number by heart. But now they have told me they never deliver to my address. Well, you have lost a very loyal customer of many years. It breaks my heart to see you have gone to s*** like this. And are rude3 and do not care about your life time customers! Bye Bye Pizza Hut. You really SUCK!!!
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July 2022 by Magdalena K.
Tonight I ordered the big box with pasta. We got the delivery and it was missing the pasta and the pizza was raw. I then called and waited over 10 minutes on hold. All I asked for was the pasta to be delivered. I didn't bug about the pizza because I knew they were busy and probably low on staff. My pasta did get delivered but no one rang my door bell and just sat it in the ground outside. I have no clue how long it was out here. I wasn't going to leave a review until that happened. I tipped the driver a pretty decent amount for living so close and the service and food was just awful.