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March 2024 by Larry “Lawrence” BAILEY
Planet Fitness is a very nice gym where the fine musical atmosphere helps you develop your back and biceps.triceps legs zyphoid process and the gluteus. maximus And oh yes of course not to forget about the hip bones and the total oxygenation of your blood sweat and aura promoting edoectomorphic heart muscle ear lobe ligament muscle freedom .o ce there your inner obliques and outer obliques and your teres minor and terre's major mixilodian rumbius and fat flat tire rib holder's that will swing in half time in to the purdy shuffle in 6/8 when given a chance to be sonically repetitive.
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March 2024 by David Jannke
Clean, straightforward, reasonably priced facility and that is high praise from me. I'll be signing up.
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February 2024 by Edvardescabralmachado Cabral Machado
This gym is super wonderful... I recommend it
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February 2024 by Nicolas William Brown
I loved going to this gym, it's always open and the equipment is clean and the trainers and employees were more than willing to exploration or help with a machine or workout plan I wanted to plan for. I really enjoyed going here but since I lost my workout partner I don't go as much as would like.
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February 2024 by Krishne Sharma
Very well maintained gym they keep everything nice and clean, the staff are friendly. I have to give a shout out to one of the staff members her name is Alex she is very sweet, always greets us with a smile and is very welcoming.Her sister is also very friendly as well.
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January 2024 by teresa haller
They go the extra mile to inform & help in any way they can. The facility is very clean and very friendly people.
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January 2024 by Rochelle Danzeris
I love it.
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January 2024 by Super Wings
Overall pretty good club
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January 2024 by Francis Callahan
It a good place for exercise and muscle toning. They help you keep in shape.
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December 2023 by Queens' Doula
Staff is great! Love the Black Card Spa & the price!
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December 2023 by Natalie Frampton
Clean and always well staffed! I wish they had paper towels in the bathroom for drying hands. The automatic water spouts leave water all over the counter and there is nothing to dry them off with. I tried using the toilet paper to wipe it dry but it is too thin to make it worth my while. I feel bad walking away leaving a watery mess behind ??I give a ?? on everything else and this location is much larger than the other two I have visited??⭐️ in Folsom and Fair Oaks.
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October 2023 by R C
Very clean gym, but there is no customer service. you walk in and scan your barcode and they don’t even acknowledge you and you don’t get acknowledged when you leave. most of the time they’re occupied talking to eachother or people not even in workout attire which i’m assuming are their friends. the funny part is i used to work at planet fitness in another city and the whole company prides themselves on great customer service and being friendly.
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August 2023 by Jersie Dunn
I’ve been attending this gym for over a year now. My husband and I downgraded our membership in April from the $20 plan (still not even sure what the exact plan cost is, as my mom is charged $25 and we were charged $23 and some change) to the $10 plan, but they continued to charge us $23. In July, I realized this and called for myself. Per recommendation from staff, I explained my situation and asked to speak with a manager regarding it. To make a long story short, they will never put a manager on the phone. The associates will always say that they’re going to put you on hold look into the account, and they will not return with manager or call one when needed. One male associate told me that his manager was next to him, so he was going to put me on hold to ask him about my situation- rather than just letting me speak to the manager. I had to call 2 times just for myself to get the issue resolved. Both of these times, I spoke with Joanna, who provided horrible customer service. She was snooty, short, and rude with her answers; as if I was the reason I was being overcharged. My husband just called today and spoke to a woman. She sounded just like Joanna, and told him that she could only give him a refund for 3 months although it’s been 4 for him as well. I took the phone from him and explained that I spoke to her mid-July and she gave me 4 months free due to this issue. She was quick to change her answer, and only gave me a sassy “okay”.This problem is now solved for both of us, which I’m grateful for, but the customer service doesn’t even deserve a one-star rating.
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August 2023 by Cheri Smith (C h e r i, with a C.)
Sunrise citrus heights club insisted on seeing my ID, and I have been a member for more than 3 years and not sure why I have not ever been told that. The staff member indicated that the policy is (according to a sign posted adjacent the check-in desk) guest visitors are required to show ID. Actually in my case I don't think that members are treated like this. Please make sure you are not going beyond policy, it's not going to make any member happy to be treated like a visiting guest.
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July 2023 by Tom Heath
I have been a member of this Planet Fitness location for more than 10 years. I appreciate the increased size and new equipment but they do a terrible job with the 12 TV monitors. The volume on the audio for TV #1 is too low and can’t be heard on my ear buds even at full volume. Closed captioning is useless unless you are right in front of the TV you want to watch. TV #4 has ESPN but NO AUDIO. TV #5 has the FOOD CHANNEL but NO AUDIO. TV #10 also has FOOD CHANNEL and good audio. TV #5 should have video and audio for local channel 40 KTXL.I told a staff member about these problems 3 weeks ago and he said he would check it out. A week later I asked him about fixing the problems and he told me all he could do was open a ticket, he had no power to fix anything.
