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March 2024 by My Opinion Counts
Ethan is very nice and knowledgeable. Helped me out so much at check in and also left voice mail to make sure check in went smoothly. Happy customer.
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November 2023 by Darlene Chavarria
Don’t rent here! I rented a storage space paid all the fees and for the lock online, but it was a scam because they weren’t there during business hours to let me in after I had moved all my stuff to arrive where someone never showed up to work. I moved my stuff and wasted gas and had to pay for another spot somewhere else. They never gave me a refund after I called and talked to Armondo in LA. He couldn’t help me or give me a refund. He hung up on me. I wasted time money and gas with these people. Rent anywhere else. Save yourself the frustration because it seems like they will use any opportunity to rip you off.
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September 2023 by Mrs. Marie D.
This storage place was once a storage my family used since 2000. This past 2 years, has been HORRIBLE, down right dishonest, and sadly not a safe place to store your personal, prized possessions. My children's storage was not broken into, but almost EVERYTHING was taken, and supposedly the cameras were down, and it shows that there was no signs of anyone entering, however, how does one get away with a truck load of things that are from a 3 bedroom 3 bath home? All of their stuff was stolen and the receptionist had the audacity to say that no one was entering or exiting from there storage, which is a lie, because how on earth are the items gone. I strongly suggest not using them, Citrus Heights police didn't do anything about it either. Any help recommended please. Thanks
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August 2023 by Machelle Santana
I am so happy to have worked with Yvette she is very helpful and attentive. The property is very well maintained I recommend this place
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August 2023 by Nikki F
This place always feels sketchy. There's often broken glass, etc. on the hallway floors, and it's obvious people have been trying to break into units because there are shoe prints on doors, bent up latches, and dents/holes in the doors. They only have a couple cameras on the outside of the building and it'd be easy for someone to jump the fence, so I don't suggest putting anything valuable in your unit. The building is very bare bones with creaky, warped plywood floors and just torn up fire retardant insulation for the ceiling. The permit in the elevator is just packing taped up and someone's come through and ripped it down, so who knows if it's even up to date.Also, they have no employee on site, just a kiosk where you can video call someone remotely. Their access hours are ridiculously limited, too. They didn't make it clear when we first rented that the hours apply to the elevator too, not just the gate. If you're there after hours the elevator won't work, so the day we moved in our unit was left unlocked overnight because we still had one more thing to bring up when we hit closing hour. Luckily we were able to come back as soon as they opened the next day to run up there and lock our unit. They sent me a scolding email for leaving the gate after hours, too.
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August 2023 by Michelle Chalmers
I am so happy to have worked with Yvette she is very helpful and attentive. The property is very well maintained I recommend this place
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June 2023 by Lee Miller
I just want to start out by saying i could not be happier with theservice I received today at the Greenback and San Juan property. I went down to make a big payment after not being able to make payments for a few months due to accident I had. The member of the staff that helped me was Aaron. He helped me settle the bill and got me a new lock. He meet me at my unit and due to the nerve damage in my hand he didn't hesitate to help me with the door. The tires on my Harley Davidson had gone flat and the bike had fallen over. Aaron without hesitation hopped right in there to help me stand up and stabilize this 800 pound bike. I am pretty sure I couldn't have done it without him.Its good to know that there are still people out there that take pride in customer service. Thank you Public Storage and most of all Thank you Aaron. Lee Miller 5/13/23
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June 2023 by aidan.insomniac
The security is terrible, my unit got robbed and they couldn't do anything to help and then also charged me for the unit another month after it was already broken into. No cameras, no security guards, thieves got away with almost my whole unit and nothing was done to compensate.i feel it was a inside job and the employees were very uncaring and sympathetic I will never use this company again. Save yourself the worry!!!
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June 2023 by Ashley Kelleher
Andrew was so helpful in getting me the right storage unit I needed during a stressful day. His assistance was greatly appreciated!
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May 2023 by The Sith Senate
The security is terrible, my unit got robbed and they couldn't do anything to help and then also charged me for the unit another month after it was already broken into. No cameras, no security guards, thieves got away with almost my whole unit and nothing was done to compensate.i feel it was a inside job and the employees were very uncaring and sympathetic I will never use this company again. Save yourself the worry!!!
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May 2023 by Dawn Randall
Unfortunately, while raising the rent $40 for the last 2 years for a total of $80 more, they now lock the restroom which is a big reason why I rented there, they changed the front office to strictly kiosk service there is no person there, the automatic gate will not open when using the app from the outside only from the inside which is always nice when it's pouring rain, and now someone has broken one of the interior doors between the two sides of the upstairs storage area which cuts off the airflow, restricts the air conditioning to the side be on the door, and it's very difficult to even open the door so it's also kind of a fire hazard since I think it's supposed to be open anyway and it won't stay open now that it's broken.
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April 2023 by Melissa Clark
This storage place is terrible. You need to have your phone out and accessible in order to gain access to the gate, the door, and the elevator. Extremely inconvenient. They also only have 1 moving cart for the whole facility. Meaning you are screwed if more than 1 person is moving in or out at the same time. Another inconvenience is there is no body on site to assist you. Just a kiosk. And what ever you do, don’t ask the cleaning lady if you happen to spot her hiding in the office closet. She’s a complete b^****. Like every thing else you get what you pay for.
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March 2023 by Cassie D.
The gate is mechanical and does not function if it rains. The manager and the corporate phone number support team can do nothing to fix it; they will call someone out to come within the next 72 hours. If you've rented a moving truck or made plans around bringing your things to the storage you are paying for? Too bad, lol.If you're INSIDE the gate, and it will not open, and you can't get out? Too bad! Lol, you're trapped now. They'll unlock the "pedestrian" entrance and you can walk out, leaving all your belongings AND YOUR VEHICLE inside. That's their "solution", lmao.Absolutely bananas to be paying over $100 a month for a facility I cannot even reliably access during their own operating hours.
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December 2022 by Bakka_R1
Met with Yvette she was awesome helped me make reservation for my Harley at Sylvan .Fantastic customer service.
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December 2022 by Victor DeHaro
Very nice small property so clean ,very nice property manager Yvette ,she is so polite and great customer service .