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October 2023 by Lucy S.
I normally don't leave negative reviews. However, this is the second horrible experience I have at the deli the customer service at the deli needs to improve. They should probably work on hiring employees that actually want to work and serve their customers. Both times I have been at this location, people there are rude and disrespectful. I will never be shopping at this location again
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October 2023 by Harrison L.
Beautiful store on Hazel & Madison. Too bad the parking lot is so DARK. Instead of wasting $$$ with that "eternal fire", they should brighten up the tree covered parking lot that's somewhat SPOOKY!!
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October 2023 by Lanan C.
Went to the deli at Citrus Heights Safeway and had great service from young lady by the name of Jade. She was very patient and kind and helped me with making my purchases.
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August 2023 by Steven W.
This is a shout out for the best bakery for Safeway! They did such an incredible job on my girlfriends birthday cake! Absolutely the best one I've ever gotten from any bakery! Perfect example 10 out of 10!!! Keep up the outstanding work!
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July 2023 by Kekentia G.
Normally I like going in to Safeway as it has a lot of Organic selections (mom loves this) and I Love their fresh pack California corn (nothing beats Cali produce!) Today was extremely disappointing though I gotta say. I was looking for a turkey breast and a couple other things w mom and I happened by the deli. We needed some ham and as I'm looking at the offerings I see a advtert for various hams n cheeses for $5.97 per pound - normally $14.97 a pound w my club card - MAN WHAT A DEAL!!! I no longer live here but Used to have a card so I quickly scan the QR code and reactivate my membership. I'm standing there.... And standing there..... there is NOONE behind the deli case. The hot deli and cold cases are a buzz of activity but nothing going on in front of me. I catch a couple eyes but workers quickly look away. . I notice someone in the further back thru an open door n catch her attention. She seems a little perturbed that I'm asking for help but she does get someone to help me. After I finally get my ham mom n I head up to the registers as this was the last item on our list. We stop at a register where the cashier does NOT greet us, the bagger does so THAT was nice! I'm watching the prices ring up to make sure my ham rings up correctly and NOPE it doesn't. The young beggar says the discounts will display at the end, so I wait patiently. NOPE. Not then either. The cashier says the discount won't ring up if it's not attached to the club card entered (very curt) and OK my mom put her phone number in there! So we ask if we can change it to mine since I'm the one who scanned the QR code. He is starting to get irritated I can tell. But he complies. He puts my number in and when it Still doesn't come up I ask if they can just look up the ad and discount it? (I hate making other people wait for me!) the cashier calls a supervisor over and NOONE seems to know anything about the deli price!! What ends up happening is the cashier VOIDS our entire transaction and we have to take everything over to the customer service area so that Another manager can look up the ad and then rescan JUST my ham so I can pay for it at the $5.97 (which turned out to actually be $9.00 as the deli guy gave me closer to 1 1/2 pounds of ham instead of the 1 pound that I asked for ) and THEN said manager (she was really nice btw) had to RESCAN everything AGAIN so my mom could pay for the rest of the groceries!!When I got home and actually Looked at my Safeway app I then Noticed that all I had to do was CLIP the coupon for the deli price to take effect AND I could have saved ANOTHER $5 on my order today if the employees actually knew ANYTHING about their own app!!! Ugh So I BELIEVE this could have been solved more quickly today if A. ANY of the employees up front knew enough about the app to tell us that all my mom had to to was Clip the coupon in HER app in order for that price to take effect on the register right??? Is t that how it should have worked?? Or B the Cashier could have just taken the Ham out of the order instead of voiding it in its ENTIRETY so I could have gone over to the customer service n worked that out separately?? I love y'all Safeway but customer service IS still a thing
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July 2023 by Katrina M.
Emily in the bakery goes above and beyond- I live across the street from the Elkhorn store but the kindness and customer service is ABSOLUTELY worth the short drive to the Greenback/San Juan location if I could give more stars I would!!!
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February 2023 by Alberto P.
Safeway used to be king of customer service. If someone in the store made an error, staff would make it right. Now it seems like that is no longer the case. Case in point: today I went in and saw a sign that ground beef was 5.99/lb. When I checked out it charged me at 7.99/lb. I went to the customer service desk to point out the discrepancy, and after the lady went to look, she came back and said that the price was for the larger packs.I pointed out that the sign did not mention the size of the package, only that ground beef was 5.99. The lady held firm and said that it was only for the larger packs.This is false advertising, and the customer service person's flippant, 'no you're wrong' reaction is terrible service. Yes this one-star review is over $3, but it's also about not owning up to your mistake and failing to honor a posted price. Will not be shopping at this Safeway anymore.
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January 2023 by Candace C.
Lovely midsized store. Needed to grab some turmeric root and the store was in abundance (yay!). I walked through the produce section 3-4 times looking for a scale but I caved am had to ask for help. The nice gentleman who had greeted me prior (wish I had gotten his name, he was no nice!), told me where the scale was in detail (and started walking away from his project to walk me there; but I managed to get that part right!). Note: I would have never found the scale lol There was a sweet young lady in the floral section creating beautiful arrangement of red roses, white tulips and can't recall what else but they were absolutely gorgeous. I told her the flowers were pretty and she smiled, thanked me and said hello. I also had a pleasant experience with my cashier (the turmeric wasn't coming up on the computer so she summed Nick, who swiftly came to the rescue). We made small talk, sharing my plans for the turmeric root and we got a good laugh from the two older ladies in line behind me who said, "What is that ?!" "You can tell we don't cook a thing!" I do business near the store so I'll definitely patronize again. Thanks, Safeway Team!
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November 2022 by Steph T.
Don't shop at this Safeway, the employees are rude, they don't honor their ad. My dad was here yesterday buying groceries and he picked up a turkey for thanksgiving. The ad clearly states it's $7 per turkey, limit 1 per household with a minimum purchase of $25 MEMBER PRICE. They had plenty of turkeys and all sizes! But the employee was so "busy" he didn't even look at the ad and said he doesn't know. Disappointed, my dad left without the turkey. As a front end cashier, how do you work at the front registers and not know your own ads??? Especially during the holiday promotions! The ad starts 11/16 to 11/24/2022. I can clearly see why people don't want to shop here because their money isn't valued and employees are disrespectful. DONT SHOP HERE.
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October 2022 by James H.
Dishonest business practices here. Watch the register on the left it likes to charge more than the other one. Count your change before you leave.
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October 2022 by Ronnie B.
Always courteous service and Friday deals like the 8 piece fried chicken are always great!
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October 2022 by Cassidy T.
Everything is reasonably priced and they always have a solid craft beer selection. Also love the fact that they have flums for an appropriate price.
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May 2022 by joe mellow
Cashier Alexis has total attitude if I go back will not get in his line think I will start shopping at dewy storeShame that they would put him on register
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June 2021 by Chase P.
Trash. Said one comment about the $1.25 charge for DEBIT OR CREDIT and declined my whole purchase. That's fine went to Safeway; but damn their sour about their card up charges.
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June 2021 by Luis V.
The best store to pick up all your needs the prices are amazing service is top notch and the CRAFT BEER SELECTION LETSSSSSSS GOOOOOOOOOO !!!!!!!!!!!!!!!
