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November 2023 by Edward W.
If you're looking to have curbside pick up, I would not recommend this establishment at all. I thought that ordering one item and having it ready for pick up would be a fast transaction. I was so wrong. After waiting for 38 seven minutes I walked in to find out if I could just pick up my one item and go ahead and leave. One of the two people that were doing check out at the door for people leaving the building, said no when I asked if I could just pick up the package and show my ID that it's me. That has got to be the worst customer service I have ever experienced at this establishment and it seems to be that it keeps getting worse and worse by the week. Even though I'm retired I was looking to have a job there and the manager said that they were completely staffed and had no more room for anybody, but apparently they have no staff that knows how to work. And my opinion might be even the manager. Maybe the manager needs to look for another job. Of course I'm lashing out a little bit because I can't stand being treated as a non-paying customer when in fact, I have membership. Maybe I need to switch to Costco.
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October 2023 by Judy D.
I for years have done my shopping after work and before I start shopping ordered pizzas so they are done when I'm done shopping. Lately when I have gone in to do this they are not making whole pizzas to go. Me and others have had to leave with no food ordered to pick up something elsewhere when we are done shopping5:30 PM and no pizzas for after work shoppers to take home is mind blowing and makes going back to Costco shopping a possibility
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October 2023 by Shelby G.
Cheapest gasoline in Citrus Heights Orangevale area. Easy access through the parking lot or via the side street. Ample areas at the pumps, easy to pay at the pump.
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September 2023 by Rich R.
It's a club and it's SAM'S.I went to one in Minnesota and enjoyed it over the other club. I found a coupon for a discount but it had to be done online and I was actually at the store so I joined anyway at the regular member price.
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July 2023 by Paul C.
The Sam's club on Greenback Lane in Citrus Heights is a very poor place to shop for people needing motorized carts to navigate the store. For those who are disabled and don't have the means to purchase a motorized cart, this location is not doing enough to accommodate disabled people. They have 5 carts and only 2 are operational. Get your act together, Sam's Club!
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April 2023 by Wayne Bright
No no no and no ,,,, don’t come here to shop because you will be waiting for hours due to lack of workers and too many customers ,,,, Severe shortage of workers, you will be waiting in line for hours ,,, just signed up this week for membership,,,, but I will definitely keep my Costco card instead just saying
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February 2023 by Brandon M.
I'm not biased when it comes to a warehouse. I like Costco and Sam's equally. Sam's does have much more things that the other one doesn't have especially when it comes to throwing a party like dips,and other yummy thing like desserts. If you don't have membership are you even living to your potential..Get one and see for yourself
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January 2023 by Mali-Nelson O.
This Sam's Club location is very organized and clean. The entrance employee checking the membership card was very friendly. It's always good to run into a smile upon entering a business. They have lots of good deals and the quality of their store brand is just as good as name brand goods. We use the Sam's Club app which I so highly recommend. Scan and go as you shop and pay. Much faster checkout for us and we don't have to wait in lines. We went on a Saturday and sadly their taste testing stations were nearly all closed. Out of the entire store there was 3 opened. I felt a little uncomfortable at times grabbing a sample because the person passing them out just glares at you as if your looking for a free handout. Everytime we come we spend $300-$600 a trip, with two trips a month for just one household. Getting ONE sample shouldn't be an issue but than again, we can't force people to like their jobs. We continued on- enjoying our shopping trip, buying other goodies, stocking up on necessities. The food court was out of a lot items but a soda and polish dog is always unbeatable. The price is pretty much priceless and delicious. We like to get one as we walkout and eat it in the car while waiting behind multiple cars getting gas. (Line goes by very quick) Overall, we like Sam's Club. My family always ask me to compare Costco and Sam's Club- I say there are things Costco has and that Sam's Club doesn't and vice versa. So I have both membership and depending on where we shopped at last, we pay the other a visit. Although I must say- Costco takes the win for samples, if you go there on a weekend- it's on and cracking, poppin with samples at every station! Love it.
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December 2022 by Lucy M.
Had to stop to fill up with had at SAMs club gas station. Gas is expensive wherever you go, however by going to Sam's club gas station you'll get club member prices which can save you about five cents per gallon at the pump. And you won't see cars pulled up every which way at the pump, which sometimes adds to the ever present feistiness of patrons who have been waiting in line. So there you have it, cheaper prices and smooth traffic flow. As a helpful hint, and if you really want to beat the crowds, the best time to fuel up during the week is between 10:30am and 1:30 pm. Lastly, you must be a club member and have a Sam's Club card in order to use the gas station.
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December 2022 by Rachel K.
We're lucky and have a Sam's and Costco membership and we go to both for different things. We stopped by this Sam's for a quick shopping trip and picked up some baking essentials (flour, sugar, etc.) I highly recommend picking up a bag of their nestle till house dark chocolate chips. The price point is great and they taste amazing in cookies. We also grabbed some veggies and stopped in the meat department for some sliced salami and chicken wings. We love browsing the snacks here as well, they always have something new and interesting. You'll find so many varieties of chips and there's usually something interesting with Cheetos. Like most of these big stores, be ready for a crowded parking lot and to wait a bit to check out. I like to go when I'm not hungry and not in a rush so I can take time to browse and find hidden gems.
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November 2022 by Raul E.
I am a Costco person, I've always gone to Costco. But I tried Sams club. Big mistake. I ordered flowers a while ago for my wedding. The day that they were supposed to be delivered they were canceled. I called customer care they gave me the runaround. They said that they will investigate it. I asked them to overnight the flowers, they told me that they couldn't because I would have had to place the order in advance. Which I did but they canceled it. Terrible customer service, terrible
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October 2022 by Melanie Garcia
Clean and lots of room to maneuver the shopping cart.
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October 2022 by Rae R.
When we get checked out with our groceries we're always treated nicely. My issue is with the food court. Yesterday I went to get a hot dog, and some drinks. While she was ringing me out I realized I had the change. I let her know and she started huffing and puffing. I said if it's too late it's ok. She took the change and I sat down to eat. I realized I wanted to get a pizza later for my family. I went back in a very short line, and when she saw me again she slammed her fist down, and rolled her eyes. You would think to get this sort of treatment, I would of been acting like a "Karen", but I was not! I said thank you, have a good day and she said nothing back. It's not illegal to go in the food court line more then once, and I'm sure the employees are not supposed to slam their fist down unwarranted to customers. Didn't get a name but it was the employee working Oct 22, around 2, black hair and a lot of acne.
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August 2022 by Nicole S.
Always a good shopping experience at this location. Stopped a the food court and got the three meat pizza but noticed it actually had four meats on it (Ham, bacon, pepperoni and sausage). My husband and I got a good laugh out of that, it was tasty too!
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August 2022 by Elani F.
Poor customer service on the phone. They let the phone ring more than 50 times before a live person picks it up and then say, "please hold". Then, you wait more than half and hour until you give up waiting.
