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September 2023 by Tim M.
Nothing in customer service surprises me anymore, as the quality of employees has gone down the drain but this was a first... I gave Kimberly a $100 bill to fill up my car. She took the bill and attempted to insert it into her safe (electronic insert device kind of like a soda machine). The device wouldn't accept the bill for some 'unknown reason'. Kimberly handed back the bill and stated 'If the safe won't take it, I can't take it'. I was refused service and had to leave since I didn't have my credit cards on me. This is the last time I'm ever stopping at this place to get gas. PS - I have never been refused service on a legal tender. Is this even legal?
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August 2023 by Jorge
I came to purchase hydrogen gas and while I was waiting in line I decided to purchased some snacksI asked the cashier for the restroom key and she said it was out of service. Came back to my car waiting in line for five minutes when I see a lady using the restroom. Just because I look dirty from work you denied the restroom service to a customer. This happened Monday around 5pm
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May 2023 by Adventure OnTop
All of the squeegee buckets were dry, could not wash windshield.
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April 2023 by Riley B (5oClock)
Fuel station has been inoperable for over four months. Unacceptable
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March 2023 by Brandon M.
Shell and Chevron are both top tier gas.. Depending on which one is on the side of the road is where I turn it.I like She'll price a bit more.This station has always been an easy place to get gas..In and out more or less.. It's good quality gas and it's easy both to turn in and leave..If you haven't used Shell use it once you may be surprised
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February 2023 by Julz G
I came in to get my $100 broken into $2]so for a bday gift and dinner party. Lady knew I was in a huge hurry at 7:40 pm and didn't count the money to me and only gave me $80. Be aware.
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January 2023 by Patricia Preston
The hydrogen station has been offline for approximately 3 weeks. Why? No available technicians. Shell is a poor performer when it comes to alternative fuels. All this company knows how to do is dig and extract. Shell is driving the planet into the ground because that's all they know how to do. No innovation. No investment in the future. California tax payer dollars would be better used supporting companies that are doing their job. Thank you Iwatani. You rock!
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August 2022 by George W.
Light haired young man working around 8am on 8/15 great attitude/demeanor. Light haired young man working around 8am on 8/15 great attitude/demeanor.
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July 2022 by W H
Black lady that works there is rude. Will tell you bathroom is out of order but then she walked over and used it. I was a hydrogen customer which those pumps barely ever work. Don’t come here when in need
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June 2022 by yarsagleo
Don’t trust their street sign price.. they still charge you credit card price even if you use your Debit card. Went inside to tell them that, and she said that someone else complain too, but she don’t know how to help.
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March 2022 by Jim Stilwell
Shell gas is overpriced and they buy Russian fuel, while Russian military invades a country and kills civilians. Attacked the schools killed kids, parents, grandparents, heck they used a tank to run over a car with grandparents in it. Then they say they will give the profits to the people being attacked? Ugh. Look I'm sure the owners and staff of said stations are good people, but go someplace where they don't pay for for fuel to a country doing this garbage. I'd rather pay more then do business with a company supporting these activities. It's simply reprehensible. Owners, you need a new brand. Best of luck through this idiocy.
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February 2022 by Immanuel S.
If I could leave a one star I would, so I am waiting in line I'm trying to get a energy drink and been waiting there for about 10 minutes and then I don't know why the line is moving and then they say oh the registers not working after that I realized that I had my card in the pump and my card is pumping so much gas and pumping for about 10 minutes when I only way to put 20 in and I walk out to my car with a drink and then they accuse me of stealing telling me a who raise me , talking bad on my mom and yelling at me freaking out when I said I'm not stealing I handed it back and then she wants to continue going and telling me that who raise me I'm a thief and she I'm kicked out of the store while I'm legit going to take out the pump so I don't get more gass then I need. I left because she lost my service because she wanted to tell me that I'm a thief when I'm telling her I'm wanting to stop gas from going over. She continues to call me a thief calls me a l**** tells me that my mother is trash and my mother didn't raise me right and it honestly I don't care if I'm kicked out because I will never be going back to this location I hope that this lady is fired and I will be returning back after my shift at work to complain
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September 2021 by Pamela Jo Andrews Maestas
I go here quite often. the employees are friendly and helpful, but they are constantly training new people. For example, this morning at 4:45am I went here to buy two packs if smokes. There were two tranie's working. They did not know how to give the double cig $1.50 discount, after he rang up my order, they did know how to cancel the transaction so they could not start over. He asked for my ID after he rang me up. These poor guys left alone on their 1st night with no idea how to use the cash register. I'm sick of the blind blind leading here.
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June 2021 by Jeremy Bua
The busiest time of the day according to Google maps and no one is here till 7:40 pm. So much for cash price.
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June 2021 by Russell T.
Nice hydrogen station near my fav wine store. Nice location near I80. And really large bays & dedicated island, for a full fill, at reasonable price