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March 2020 by Jessica D.
I went there today to exchange a few items and had exceptional customer service by Jessica!! Total sweetheart and she saved me money!!! She is AWESOME!!! Thank you again so very much!!
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February 2020 by Hannah C.
I recently went to the Citrus Heights location to do a simple return/ exchange for a couple bras. After I returned the bras, the employee offered to order me the right ones online from her register. I showed her specifically the ones I wanted and what colors. The next morning I got an email notification that my order had been shipped out. And next thing you know I'm looking at my order and the cashier had ordered me the wrong bras... Can't cancel the order once it's been shipped out. And I've been waiting 3+ weeks now for it to even arrive. Thank you for wasting my time. I'm never shopping at this location ever again.
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February 2020 by Eric G.
I have shopped here for underwear twice now. And both experiences were amazing. As a male shopping for himself, the lady's treat me with respect and don't make it more awkward than it already is. That even suggest things I wouldn't normally purchase. If you need help ask for Jesse she's amazing!
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January 2020 by Ruthie P.
Associate Jesse is the most wonderful human being to ever work customer service. She helped me get an issue squared away for me and I am so grateful. She will be the reason I come back to this store and shop instead of online only.
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December 2019 by Linet H.
I went in today around 7 with my friend and we were shopping for bras.. as we were standing in line I noticed the girl at the register was not being nice to the customers she was helping before us. I can tell the girls were young and or maybe didnt speak the best english. Anyways she was talking to them as if they were d*** and was giving them dirty looks as they looked confused. I think they were having trouble understanding the coupons and restrictions on it. Anyways she first helped my friend and my friend had coupons she used for her bras and sweater.. after she used the coupons she automatically ripped them and usually you don't do that I have never seen a VS sales person rip up a coupon after they scanned it. Her vibe was aggressive and she seemed annoyed to be working there. My friend wasnt able to purchase the bras or panties so she asked for the coupons back and her response was "oh just call customer service to send you coupons" uh no she knew damn well she wasnt suppose to rip those coupons in case of incidents like this where the customer changes their mind or can't afford it. Anyways came to my turn and for some reason my angel credit card wasnt working. She tried my card 3 times. I can tell she was getting frustrated I even apologized and she didnt even bother to say anything she just looked away annoyed. As if this was her dads store and we werent able to contribute anything. She had long dark brown hair.. the only other girls on the floor was a young blonde and another brunette with glasses and thick eyebrows (she was nice) I honestly dont think I will ever go back to that VS. She made customers feel uncomfortable. Not appropriate at all! She shouldn't be working there.
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October 2019 by Silvia C.
Terrible experience. Went there with my 15 year old daughter and tried to find a bra for a low cut dress. The sales 'lady' had a very bad attitude and abandoned us saying "whatever". After searching for a solution on our own we ended up buying a bra and got another round of bad attitude from her at the register. Unbelievably sad. We will never go back there again.
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September 2019 by Lin L.
Every ladies need a PINK sweater. Zip up or not. These were 46++ each but if you buy two it's 34++. And, you get $20 off on your next purchase of $50 (check when it ends) But I'm a tad disappointed. They were out fo travel mugs. I Want One!!!! Where does it say while stock last??? It would been a five Stars if they didn't misled me about the travel mug. Nonetheless, Clara, was very friendly and helpful. Thank you, young lady for your help looking up the size I wanted for the PINK, pink hoodie zip up. Overall, clean and organized store. Go here if you don't want to drive down to Roseville or Folsom.
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August 2019 by Pinupgirl
I actually came to Victoria's Secret to get some of their comfy panties that have wide and soft lace around your hips and you can choose thong or not but the good thing about the thick lace is that it looks sexy on you but you but also no digging into your sides. The women who work there are all very sweet and helpful :-).
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July 2019 by Morgan W.
Hi my name is Morgan and I was in Victoria secrets with my mom and I love the stuff I bought. I love the back pack I love the panties My favorite pair is the cheetah. Bc cheetah is my inner animal. I heard Victoria secrets going out of business I wish it didn't. And for my 18 birthday in January I am going to do a Victoria secrets theme slumber party.
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July 2019 by C. Ornelas
Had plenty of merchandise sales people were very nice and helpful
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July 2019 by Sophie Barrett
The staff were so helpful!
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July 2019 by Richard Jolley
Duh, it's Victorias ummm. Secret!?!
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June 2019 by Susan Ferreira
Love my Jessie girl! #sunrisemall
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June 2019 by Bella Roullett
great bras at a great price. friendly staff
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May 2019 by Mariah J.
Very poor customer service . There's multiple employees in the store walking around while there's 1 cashier with a long a** line . They should make their customers first priority working retail .. & they just walk around here like their s*** don't stink ...
