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June 2023 by Ryan S
bad service and rude, spend over 1k for 4 tires, No thanks, hand you the keys and walk away. Does not explain what they kind of service they did. and left dirty grease on my steering wheel. Nothing but worse.
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April 2023 by Jose Polanco
Always make sure nothings missing from your car. I Went to get my tire fixed. Was there early had the tire fixed. Left, went about my day. At night I noticed that they forgot to put the hub cap back on my tire. Called the next day no one answered. Called the second day they answered. I told them what happened and asked if they had found a hub cap but they said they didn't buy I feel they didn't bother to really look. So now I have to pay for a new hub cap. ?
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April 2023 by Brett C.
Costco tire centers are a joke. They say they give you a road hazard warranty but that Warranty is practically useless. I had my tires for nine months put 10,000 miles on them. I originally paid $200 per tire but with the road hazard warranty. I ended up paying $150 for the replacement tire. This is the worst customer service I have ever experienced. On top of all of that they said that it's because I hit a pothole really hard to cause the problem inside the tire when I know I didn't. I also believed that this tire problem was a manufacture defect, which should go under the 80,000 mile warranty. .
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April 2023 by Jak J.
came in today to get my tire patched, did a good job. Will not get a 5 star bc they didn't call me to let me know when my car was ready for pick up. I was sitting inside Costco for two hours waiting for a call, but didn't get it. Thought it was taking unusually long, so I went over to check just to find out it's been ready for pick up two hours ago. The work is great, the service could be better.All you had to do is call me promptly to pick up and would have gotten 5 stars... lol
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February 2023 by A B.
Am I at Costco or at the DMV? I made an appointment 2 weeks in advance to replace my 4 tires. It took them 2 hr 30 min to get my car back.
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February 2023 by Kathy L.
My car had a nail in it last night where I went to Costco for assistance but they only filled it in and said it was still safe to drive until tomorrow and to have me come back then for them to take a look at.. totally wrong because I wasn't able to get anywhere the next morning since the tire deflated completely. All I asked was if someone could put my spare on just to make it safe... they just said that they're busy and about to close. If they let me borrow their tools I would've changed it out myself. Super unprofessional and inconsiderate of their customer's safety.
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December 2022 by Arisa K.
If you value your time (like other negative reviews have mentioned) go elsewhere...ridiculous wait times and they stripped my studs twice
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November 2022 by C P.
Costco stipped nut on tire bolt front tire TWICE in the last 5 months. They did not tell me until I had left the tire shop. After I drove 10 miles, tire rep called me & said by the way we put the stripped nut inside your car door. So I drove away with only 4 bolts out of 5 holding up my driver front tire. This is the 2nd time in 5 months that Costco stripped the nuts causing me to have to pay $298 to go to Toyota dealer & replace tire bolt & nut. Irresponsible tire tech. Toyota says they put too much pressure removing nut causing it to strip. & this only happens once in million tire changes. Why me twice in 5,000 miles in 5 months?Totally unacceptable
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October 2022 by New Bee
Came here twice with anppointments. All ended up more than 2hrs late than promised completion time.
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September 2022 by Gene L.
They will not even try to properly diagnose the issue with your tires and immediately try and upsell you on replacement tires. Very inexperienced workers who are salesmen and cannot assess your actual needs. I saved $670 by going to an experienced and reputable tire technician at an independent shop.
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July 2022 by Derek F.
If you value your time... turn around and get it done somewhere else. It took nearly 2 hours to install 4 new tires. Remember this is pretty much all they do. I watched the techs wasted their time away tinkering and walking around and chatting. I had to stand in front of my car and watch them so they can pretend they are moving. If I was the owner they would all be fired.
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June 2022 by Charlene Natalie Y.
No supplies but they were quick to arrive once order was in place. Thank u Costco Tires
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May 2022 by Rita Haggar
The most exceptional service! Costco is a known wholesaler that sells by volume but with the kind of personalized service you get at the tire center, you'd think you were at a local shop! Huge shout out to Selena for helping me out over the phone and to Luke for making sure I ordered the best tires at the best price for my car (he even took the time to explain the difference in warrantycoverage between the two tire options I was debating). They really do take the time help you here. Michael, Paul, Tony and Miguel are great too. I will definitely be coming back and recommending this location!
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May 2022 by Rita H.
The most exceptional service! Costco is a known wholesaler that sells by volume but with the kind of personalized service you get at the tire center, you'd think you were at a local shop! Huge shout out to Selena for helping me out over the phone and to Luke for making sure I ordered the best tires at the best price for my car (he even took the time to explain the difference in warrantycoverage between the two tire options I was debating). They really do take the time help you here. Michael, Paul, Tony and Miguel are great too. I will definitely be coming back and recommending this location! Word of advice, get an appointment to help streamline the process and reduce your wait time.
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April 2022 by Matthew C.
So 4/4/22 Went Like This Needed New Car Battery Went To Costco In La Habra Brought Car Battery With Me The Guy That Attended Me Said They Did Not Have Battery For My Type Of Vehicle Just By Looking At It ,He Said City Of Industry Had My Vehicle Size So I Took A Trip To Costco City Of Industry And Mike The Gentlemen That Attended Me There At Front Desk Right Off The Bat Big Smile Was Welcoming And Helpful Told Him About Battery Situation He Looked It Up Said I Had The Wrong Battery For Vehicle The Whole Time ,Took His Time To Look It Up On Computer And Book And Helped Me Get The Right Battery For My Vehicle I Truly Appreciate It Great Experience Helpful