CyberPowerPC

Most Recent Comments

• March 2024 by Michael A.
  If I could give it less then one star I would I bought a PC from them first time it arrived the fans didn't work and required replacing. Six months after my warranty was up my cpu fan died which they refused to replace 0/10 wouldn't recommend purchasing from them.
• February 2024 by Marc S.
  DO NOT BUY from CyberPowerPC! You WILL be sorry! I wish I read the BBB reviews on this company before I purchased from them! What a mistake!!! I ordered expedited shipment from the start because I needed this PC for my work. After weeks of waiting they told me that I was not eligible for fast shipment on this PC, after I already paid for it! Then they told me that if I wanted more memory, it would be super easy, but I would have to install it myself. Which ended up being false, and my PC could not support more memory! Then when they finally shipped the machine, it was missing several other parts I had ordered, including the sound card! And from DAY 1 after getting the machine, I had nonstop problems. Popping sounds on the MB sound card (which should have been a sound blaster in the first place), USB failure, bluetooth instability, slow booting, overall lag and poor performance, all while using top end components with a top end price tag! Total TRASH! I called them several times over and over, and wasted countless hours on the phone. Yet they failed to resolve my issues. Finally the CPU failed and would no longer boot! Amazingly this final failure was a few weeks after their warranty expired! After all this, I gave them an opportunity to make things right again. I called them, and once again spent more time on the phone and explained my situation, which they also saw and said was well documented. To sum up the call, they essentially told me that I was a sucker for buying a computer from them, there's nothing they will do for me, and thank you for my money! The sad part is, they will continue to scam people as many reviews like this will go unread. I'm sorry in advance for anyone else who falls victim to the CyberPower SCAM!!! Hopefully someone can shut this company down before they rip more people off!
• February 2024 by Duncan H.
  I ordered a gaming computer for my son for Christmas; it was over $4.5k, a huge thing for him. It arrived a few days before Christmas with a broken motherboard (likely due to their shipping procedures of mailing the card installed and then forcing packaging material in there). I sent the machine back for them to replace the board and when it returned (its 3rd transit by company policy mandated ground ups) it arrived back with a broken video card. The card powered the display when the board was broken, but did not do so when it was returned to me (again probably because of their shipping methodology and the card's weight). They asked me to send the card back, when they received it back, I was told the card was out of stock and that it would take another month for me to get one unless I agreed to a different card. I agreed to the different card. They notified me two days later that they checked the broken card I sent back and said they "will no longer replace the broken card because the card was broken", which is beyond frustrating. I asked if I could return the computer and get a refund, they replied that I was now beyond the 45 day window, it was then 60 days since purchase because of the repair time on their side and the slow UPS shipping they use. I reached out to their disputes department and they agreed that day to send me the replacement option for the broken card, I accepted it again; but no card was shipped. I called them almost daily asking for a tracking number, to be told it was being tested, then it failed testing but that it was a similar card that they waited for that failed and not the replacement card they had proposed and not to worry they had many of the replacement options and again said they would send it. Another week went by still no tracking number. At that point it was over 3 months since I ordered a computer and several weeks since they agreed to send me a replacement card. So I was forced to chargeback the computer on my credit card. Issuing the chargeback evoked a response from them but how can I trust anything they offer, I am leaving it to my credit card company to handle. I hope you all have better luck with some place else. Side annoyance, their lead RMA guy was about as rude as he was ineffectual.
• January 2024 by Jay Patel
  Absolutely thrilled with my purchase from CYBERPOWER PC. From the moment of purchase, I couldn't wait to receive my new computer. Upon opening the package, I was immediately impressed not only by its sleek design but also by its outstanding performance. It exceeded my expectations and proved to be the ideal desktop solution, meeting all my computing needs without breaking the bank.The aesthetic appeal of the computer is noteworthy, but what truly sets it apart is its seamless functionality. From the moment I turned it on, I was captivated by its speed, efficiency, and reliability. It effortlessly handles all my tasks and demands, making it a perfect fit for both work and leisure.What makes this purchase even more satisfying is that it didn't dent my budget. The price point for the features and performance it offers is remarkably reasonable, making it a fantastic value for money. CYBERPOWER PC has managed to strike the perfect balance between affordability and top-notch quality.I wholeheartedly recommend this computer to anyone in search of a PC that aligns with their specific requirements. It has proven to be a reliable companion, delivering an exceptional computing experience that is sure to leave you impressed.
• January 2024 by ElricStrmbrngr
  Recently ordered a new computer for editing and gaming. The website was extremely user friendly and I was able to add the components to my setup and have the computer ordered in less than 30 minutes. The build and shipping took far less than i was expecting and arrived in top condition. The computer exceeds my expectations and is really awesome looking. The performance for price of the unit is outstanding. I would recommend your next purchase come from this company!
• January 2024 by LivingTheGrandAdventure
  Ordered a new computer as an upgrade to improve video editing workflow. The computer is excellent with a great build at a reasonable price. The website for ordering was awesome and I had a machine built and ready to go in less than 30 minutes. Customer service has been great and the product arrived much earlier than anticipated. I would recommend this company for you next computer purchase.
• January 2024 by Charles Kalmar
  This cyber power PC is an an awesome addition for my son‘s gaming, and YouTube channel. For the price and the amount of features on this computer I would certainly recommend it to friends and family. So far this computer has been loaded with features, and has proven easy to navigate and to utilize all of its functions.
• January 2024 by Anthony Sapichino
  Just recently purchased from CyberPowerPC. Overall start to finish the entire process was great. Absolutely loved the ordering process and ability to customize what I wanted. Ordering itself was easy and the computer showed up running and ready to go no problem. Definitely would order again in the future.
• January 2024 by Evan Jones
  Purchased the 99611 as a late present to myself. It was boxed beautifully and everything was perfectly intact. Less than 5 minutes worth of setup time, it’s ready to go out the box. Runs great, but you couldn’t tell because you can’t hear a thing. 10/10
• December 2023 by Sharman Mitchell
  This computer was super easy to set up and is beautiful to look at. We can't wait to game on it. We were excited to find a machine for our boys that had a 4000 series NVIDIA graphics card with expandable ram and a 1 TB hard drive for a good price. And this machine is super quiet. You wouldn't even know it's running.
• December 2023 by K Han
  Thankfully, the package was delivered without any dents of damage. The way it was packaged was excellent. It was stuffed with foamy things to prevent all the component from moving around. I was very satisfied with the packaging.Performance wise, it is a top-notch product. every applications run quick and smooth without any lag.Much quieter than I expected, considering the numbers of fans it has.Cable management was neatly done.Overall, I was very satisfied with the purchase. I will definitely make another purchase if ever need another computer in the future.
• December 2023 by Sandra Calvo
  THIS CYBERPOWER PC LOOKS SPECTACULARLY ATTRACTIVE, it is a very striking machine, with an elegant, modern and very well thought out design, IT ALSO HAS A VARIETY OF COLORS THAT YOU CAN CHANGE TO YOUR TASTE, its casing is made of glass which makes it easy to see its beautiful interior, in addition to being able to open easily by just doing a push on that side to be able to access its fans and hardware, on the other side it has a combination of glass and white metal that looks really beautiful, on this side you can also open it in the combination way, the packaging in which It comes made with high quality materials, and the assembly instructions were very simple, the installation process was super simple and fast, it already comes with several pre-installed multimedia software, which makes its initial installation a very simple process, the keyboard and the mouse also feel of very good quality, in addition to being LED that gives gamers that extra something. It is a powerful machine that is equipped with a processor and a high-end graphics card, which allows you to run very demanding games without any type of problem. Until now I have been able to play my favorite games without any type of problem. It should also be noted that it is a very quiet computer. Love this computer!!!
• December 2023 by Christopher hotopp
  Very nice computer system. This computer replaced an old I3 with a nvidia 1080 video card and I couldn't be happier. Very easy to set up out of the box, none of the wire came loose and everything was in perfect condition. The computer itself is very quiet and I love the case. The wiring is very clean, the case is spacious with room to grow.Performance has also been very nice. I have tried it with battlefield 2042, battlefield 1 and hell let loose which all played very well and looked great.
• December 2023 by Donald R.
  I have to agree with the other negative feedback. I bought a top of the line pc on Cyber Monday, and I was super pumped to receive it. I had a conversation with them about the fan, paid $96 extra to fill the slots in the full tower case, paid $60 extra for their "professional wiring", and was promised it would be built just like I specified. Instead, they didn't install the extra fans at all, and the parts weren't even included with the shipment! Now I have to fight with them to ship me the fans, rip apart the pc, figure out how to wire them up, and put it back together myself, completely defeating the point of paying someone else to do it. I paid for upgrading packaging to prevent damage during shipping. The foam they put inside had such extreme pressure on the motherboard and gpu that I could barely get it out. It was more dangerous than anything that could happen in shipping. To add insult to injury, I was emailed an ad from them about the gpu I bought having a $200 instant rebate the day after I bought it. (It's now $300 off.) The only response after a week has been to ask me to send pictures of the pc. There's absolutely no attempt to make things right or any indication they are shipping me the $96 of parts they forgot to install. It's a real disappointment for such an expensive pc. Steer clear of this company.
• December 2023 by Dionne W.
  I will not ever buy from this company again. The gaming pc we bought had hardware issues from the beginning. This is the worst customer service and I am in the process of getting my money back. Even after sending the pc back they said they changed the video card but still having issues. I should not have to troubleshoot a PC out of the box.