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February 2024 by Glenda Thompson
Our work with Zairan at the City of Industry store was everything we might have hoped for. Zairan was a good listener, offered options and her suggestions, then stepped back and patiently let us make a decision within our budget. Thank you Zairan.
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November 2023 by Carley Goodman
Zairan was fantastic. She was thorough, and helped me through the decisions for my living room with patience and beautiful ideas.
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November 2023 by Ann Helvin
I’ve been working with Zairan from City of Industry store for several months on updating the furniture and look of our family and living rooms. Zairan listened to my ideas and preferences. She made some excellent suggestions which I hadn’t thought of. Besides purchasing a new couch and love seat I was also looking at fabric to upholster one recliner and 2 wing back chairs, which I had purchased from Ethan Allen 25+ years ago! Zairan was so good coordinating the existing furniture with the new for a cohesive look.Communication was excellent, along with friendly customer service. Zairan made the experience easy and fun. My husband and myself are thrilled with the new updated look of our family and living rooms. A very positive experience. Thank you, Zairan!
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November 2023 by Martha Ramirez
Super happy with the quality of furniture and customer service!!
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October 2023 by Nezha Little
I used to consider Ethan Ellen is a trustworthy brand. But I was so disappointed with the items I purchased from them. The bad quality items don’t deserve such high price. My sofa pillows were broken only after 1 year purchase. I purchased chandeliers from them also and the quality is terrible. They buy poor quality items with super low price from China or Indian manufacturers and sell them to Americans. The brand is not what it was.All that they care is MONNEY! What a shame!
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September 2023 by IEM
This location has fantastic service. Ethan Allen has great products and goes the extra mile to get you what you need in the time that you need it. Highly recommend.
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August 2023 by Barry Gee
The quality of the customer service was excellent. They followed up in a timely manner. Also, the quality of their product was exceptional. I would highly recommend Ethan Allen to anyone seeking to buy furniture.Barry
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May 2023 by Abigail Torres
Love our new coffee table, the design specialist was very helpful
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January 2023 by Cherry B.
I love Ethan Allen not only for the beauty and quality of their furnitures but also for the complimentary professional interior decorating service. Zairan is one of the interior decorator at Ethan Allen, City of Industry. I wanted to redecorate a bedroom after my son moved out and Zairan came up with the greatest ideas and suggestions from the bed to bed dings,nightstands, lamps including artwork and area rug. Everything came together beautifully. The bedroom looks amazing. Zairan also helped me choose the perfect paint color my guest bathroom.Zairan always responded in a timely manner,she is very nice and pleasant at all times.I love my newly furnished bedroom. Thanks Zairan!
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November 2022 by Kyle albasha
We placed a custom order with the Puente Hills store back in January 2022 with our stylist Zairan LiShe told us up front it would take 4 to six months, which seemed like a long time, however Zairan Li kept me posted on the status of each item as the order progressed. We can really see the quality and craftsmanship in the furniture. I know that this furniture will last for many years. Very pleased with Ethan Allen “the staff, service and quality” we excellent.
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October 2022 by Carol Q.
Sales associates were super helpful over the phone and helped me find items I was looking for.
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July 2022 by Lyn Hughes
Great quality and service at the Puente Hills Ethan Allen store. Kimberly, our designer, was friendly, helpful and provided lots of great information. We were given a timeline at the outset for the building and delivery of our dining room table and the timeline was spot on. The delivery scheduler and the crew were all terrific! We love our new table!
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May 2022 by Susan Chambers
We placed a custom order with the Puente Hills store back in November of 2021 with our stylist Jennifer. She told us up front it would take 4 to six months, which seemed like a long time. Jennifer kept me posted on the status of each item as the order progressed. Items were delivered as they came available. With each delivery the service was excellent “ three in total”, delivery guys were very professional. The items we received were well worth the wait, especially when compared to local national furniture stores. You can really see the quality and craftsmanship in the furniture. I loved that I was able to pick my style; color “stain” and details on each item. I know that this furniture will last for many years. Very pleased with Ethan Allen “the staff, service and quality” we excellent.
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March 2022 by Ryan Y.
Recently purchased furniture here and extremely disappointed in the quality for the price that we paid. First, we bought a tea table that came in damaged. Looks like when they cut the wood strips to assemble it the pieces were uneven. What the heck?!?!? Then comes the sofa it looks like there is some type of candy or gum stuck inside?!!?! For anyone looking to buy new furniture this is not the place. It seems like the people making these things do not care! Stay away!!!
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January 2022 by tewelwood
I ordered a quick ship sofa with the help of the Industry store's Jennifer Fong. Sofa was delivered quickly (faster than even expected), perfectly, plus Jennifer was super patient and helpful. The sofa is really super nice- well made, attention to detail, comfortable. As the saying goes, you get what you pay for- this will outlast me! I would definitely recommend the store, the brand and the product to anyone looking for a top quality sofa!