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November 2023 by Eathen Thompson
They are nothing more then a zero star review, horrible representation, estimations and just all around bad experience. They are over their estimated date by over a week and not even close to my state of Pennsylvania, would not recommend to use this shipping provider
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October 2023 by Midu Sayed
Worst of the worst I wouldn’t bother. Customer service is horrible the driver side, extremely lazy and leave without picking up the freight. If you don’t run out with a big flag to wave them down. Save yourself the money in Book somebody else.
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October 2023 by xXyasabeXx
Unfortunately, ratings are spot on. Came here for an 11am appointment. Still here at 1600 and no call for paperwork.Do yourselves a favor, bring lunch, maybe even dinner, and most of all patience.
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September 2023 by Philipp D.
Absolutely HORRIFIC freight company! We usually have small freight shipments from TN to CA and it usually takes a whopping 6 weeks to arrive. While their (very deceptive) shipping estimate states a 7-10 day shipping time frame, you might want to add a few weeks; and be okay with being kept in the dark about your shipment. Frontline's non-acceptable excuse is that "most freight companies operate like this." Long story short, in our opinion Frontline Freight is a complete and utter shipping catastrophe! They appear to be amateurs with a complete lack for proper and satisfactory customer service. That said, their operations are a complete embarrassment to the shipping industry. If you are affected by their dilettantism, you might want to reach out to your local consumer protection agency, BBB, etc. and report them. It goes without saying that we will NEVER use them again and have advised our suppliers to do the same.
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September 2023 by Kurt David
Been waiting for 3 pallets for 3 weeks now. From LA to Pa…If I wanted slow……. I got it…Was hoping for a “normal” 1 week delivery…Never again using frontline
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July 2023 by Sam Massey
Have had nothing but issues from cuatomer suppirt staff that don't even sound like they want to help a customer. They also all say different things. And if you get a package delivered from this company then be prepared to wait a month or two until that package arrives.
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July 2023 by mark w
Shipped from NJ to CA promised 3 day...it took 13 days, had 5 workers on job waiting, had to pay them to stay and wait. when it arrived in terminal they said it would take another 2 days to deliver. We told their Cust Serv to let us pick-up at the WILL CALL at terminal. We rented a Penske 24' truck ($412.00) and sent our man and when he got there, they could not find the 2 skids; that they were at the mall trying to deliver. COST ME $10,712.00 to date. today- 6/21/23. Going forward...WE ARE PRINTING ON ALL OUR FUTURE PURCHASE ORDERS TO OUR VENDORS ---NO FRONTLINE FREIGHT !!!!!! DO NOT USE!!!!
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June 2023 by Thomas Turner
This place is called dreamway Express, and it is one unorganized company. Make sure to check bol's before leaving they don't like to put the receivers name on them.
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May 2023 by Jeff Pancoast
Shipment of raw material was picked up on 3/31/23 from Elk Grove Illinois, still waiting for freight to arrive in Cinnaminson NJ on 4/20/21. Machines are line down waiting on the material. Frontline can't locate the shipment or let us know when it will be delivered. DO NOT EVER USE FRONTLINE. They should receive ZERO Stars. Terrible freight company.
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May 2023 by G M
After seeing all the negative reviews, I have to say I became worried. However, they exceeded expectations. They were friendly, professional and delivered on time with no hiccups. Thanks for a smooth experience
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May 2023 by Scot Stilley
I'm shocked that there are reviews that say people talk to Customer Service. We've made over 9 calls in 7 days and have not gotten anyone yet. Generally, you wait on hold for 45 minutes, then get dumped into a generic VoiceMail that is full and disconnected.Three weeks and counting for 2 pallets California to Virginia. Pathetic.
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May 2023 by Ian McCroskey
ZERO STARSMy freight has been in transit for over 2 WEEKS and I can't get anyone to answer the phone or an email. I even have the forwarding company trying with me in copy and they still won't answer.I"M WONDERING IF THEY ARE OUT OF BUSINESS AT THIS POINT
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April 2023 by Dana C.
Please don't use this company. My family has been waiting 45+ days now for a shipment. It's absolutely ridiculous. Heed the warning on here. You will wait forever and get the runaround. On top of that, the business is absolutely not professional in any way. Not only do they not care about customers and keep you waiting, one of their vans had this offensive oral sex sticker on it. Barf.
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April 2023 by Susie A.
I had a horrible experience with this company. I waited 16 days for a order to be delivered. I got the run-around for 16 days. I heard every excuse in the book twice. Customer service is a joke!!!!!!!!! Hold time was the minimum of over an hour wait. I help for 2 hours about a week ago. I would never refer anyone to this company!
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April 2023 by DeAnna Mardis
Frontline picked up my freight in CA on 3/17/2023 and as of 3/31/2023 I can not get answers from them. They will only say it is being delivered to another carrier and won’t give me a phone number or a pro number for the other carrier. I definitely DO NOT recommend using this shipping company! I get freight from CA weekly and in the majority of cases I have my freight in my warehouse within 5-7 days with other carriers!
