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February 2023 by Shirley L.
We bought two recliners From Furniture 4U in City of Industry, our salesman was Danny, he was so nice to us, no pushy, knowledgeable, courtesy, and explained every detail, until we would be comfortable enough to make a purchase. The delivery was very smooth as well, they moved recliners to upstairs and set up for us. Everyone was just very professional from beginning to end.
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June 2022 by Laura R.
The customer service is excellent, I was able to watch without feeling harassed by the seller who in due course answered all my questions with kindness. I recommend it prices are very reasonable!!
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April 2022 by connie fung
Good quality and price is good
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February 2022 by Sharon A.
Last year, we were in need of a recliner/lift chair for our Dad. We walked into Furniture 4U met salesperson Danny. We explained what we were looking for, and he understood and showed us a chair that would best fit our needs. We made the purchase, and left with the chair the same day!! Fast forward, here we are again in need of another recliner/lift chair, but for our mom now. So we went back to Furniture for 4U and Danny once again was our salesperson. While they didn't have the same chair we purchased last year, he did show us a chair that was comparable. Unfortunately, they didn't have it in stock, but Danny said we could purchase the floor model and he gave us a great discount. He wrapped the chair in plastic wrap, and showed us how to assemble it. Here again, we walked out the store with chair all ready for mom's use. Very fast, convenient, and easy. Furniture 4U is a great store, and Danny is a fantastic salesperson! Thank you Danny!
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February 2022 by samar boueiz
The rudest person I ever talk with that have the lowest quality and cheep furniture ever.
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January 2022 by Elsa A.
Was looking for dining room table for family .. limited quantity but very help full Steve nice sales man .. purchased table good quality will delivery in a week... Then 1 week later delivery good quality furniture just what we needed.. Delivery guy Lou very friendly hard worker assembled table and chairs good work friendly thank you for all you do .. will recommend to friends and family .. happy satisfied with all
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December 2021 by Nancy Flores
Really nice cheap prices I bought 3 items from here
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November 2021 by Kevin G.
I'll start off by acknowledging it is my fault for not clarifying the cancellation policy before putting an item on hold. However, that doesn't change the pushy/shady sales tactics and terrible customer service provided by Steven. When browsing for a dining table, we found one we were interested in, but were not quite ready to make a purchase as we were still getting renovations done to the house and not completely sure of the dimensions we wanted yet. I made this clear with the sales rep, however Steven kept insisting the table we were interested in was the last one in stock, and kept saying that we could put the item on hold to keep from losing out on it. I thought I clarified verbally that we could cancel within a few days with no penalty, but of course Steven denies it. Whatever, I signed the paper that says no cancellations somewhere in the fine print so it's on me. I get that. The part that rubs me the wrong way and compelled me to write this review, is that as soon as they charged my card (for the entire purchase, not even just a deposit! And we didn't even choose a delivery date yet), customer service has been terrible. Steven was unwilling to talk over the phone besides "you signed the paper, policy is policy". Tells me he will talk to his manager and call me back - guess what, 2 days and no call back. Told me that the manager would be in on Friday, so I come in on Friday - guess what, manager isn't there, he will be in on Sunday now instead... wouldn't even look me in the eye when I went in person to talk, basically ignored me. Just incredibly rude and absolutely zero effort in to help the customer or even apologize for the miscommunication. Running me around and completely wasting my time... his attitude towards the whole thing makes it pretty clear to me that it wasn't a miscommunication, and he knew exactly what he was doing with the pushy sales tactics. Nothing he said was binding or meant anything as long as he could get me to gloss over the fine print and sign a piece a paper. Guess I'm a s****** but that doesn't take away from the god awful customer service from this establishment. Would not recommend anyone shop here seeing how terrible the customer service is. They would probably deliver you broken furniture and refuse to make it right, smh
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August 2021 by Wahh W.
We have been purchased almost 8 mattresses recently, due to we still need 1 more for our newly furnished room, and we found this store has a good price for a FULL size mattress which we bought one, then the interesting thing is the sizes with the width and length all shorted (see below attn). And we called the sales to confirm the size, all we heard is 「All the mattress we sell are same size of 53x74, we do not make the mattress, if u do not want it u could bring it back to us.」This is f*** ridiculous, we rented a u-haul the other day to deliver the mattress, and ur store sold us a wrong size mattress without any apologize, even asking us to bring this to ur store ourselves?! Which means we have to rent another u-haul to send it back?! R u serious?! The customer service was really d*** sucks:( We would rather spend this $400 bucks to send u this review, rather then spend more time to deal with lame services! We do not know the guy named John is the store owner or sales, however, we suggest that u better change ur customer service quality if u want more business or commission. Good luck u suck services with a lame quality sales!
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May 2021 by Aaron Renteria
Always shop here. Great selection delivery Always on time
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April 2021 by Leslie Z.
service was great , they even came to my car to measure it to makes sure my chair would fit . Fast and Easy purchase!!
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January 2021 by Anasira G.
Amazing deals awesome customer service every single time we come in they treat us with respect and very courteous sales people. I recommend this place to anyone needing new furniture they have financing and great prices to fit every budget. We've been coming to this place since 2018
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November 2020 by Ashley Z.
Extremely poor customer service and bad quality compare to the price. They have a few selection of items. The store manager has a take it or leave it attitude. I would never recommend this place to anyone. It was definitely one of the worst shopping experience.
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July 2020 by Andy L.
Good selection of sofas. Nice and clean but overpriced. It's one of those places where everything is always 'on sale' and 'half off'. Sales people were not too aggressive but I did feel like he was watching every step we made and ready to attack at first blood. Overall a decent place... Just be ready negotiation war.
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June 2020 by Luis M.
I love this guys here, I bought several pieces from them over the past few years. Prices are good not great but the quality furniture is great. Every time I've there they have been very friendly and professional. One time when i purchase i bed for my kid and i chose not to have it deliver and set up I tried to set it the bed but I couldn't cause of factory issue, I call them and Steve came to my house and help me set it up. That's why i keep coming back to them and as matter of fact today they are delivering a living room set.