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November 2023 by Mark G.
Today my daughter took her Bronco and paid for a hand wash & detailing it cost her $50 dollars it was pretty loosing job. Dirt spots everywhere, dirty windows and didn't even empty her trash bag and didn't vacuum under the mats or her rear seat cover for her dog well at least a couple of passes. Over all She was RIPPED OFF for $50 of her hard earned dollars and She also tipped him pretty good. Overall stay away from Walnut car wash. I go now to Arroyo hand car wash across from Petco on Arroyo Parkway or Fairoaks hand car wash on Woodbury & Fairoaks .
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May 2021 by Joe Lara-Munoz
Nice day to get the Jeep washed.
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August 2020 by Steph M.
DO NOT COME HERE!!!! Worst experience ever!!!! They did not guide my truck on the belt correctly and as it was going through the wash the bumper got caught on the equipment and broke off. The manager FRANCISCO ARAYA was extremely rude and told me "if you're trying to get money out of us good luck because you're not getting s**** I have the entire incident on video and even after he saw how the truck was placed incorrectly and you can see as it gets caught and his employees were attempting to kick it back into place Francisco Araya denied any of it was their fault. NEVER HAVE I EXPERIENCED SUCH HORRIBLE CUSTOMER SERVICE. I had to drive off and am now stuck with a deductible. For being in walnut you sure do have horrible service!!!! Señor FRANCISCO ARAYA que vergüenza el que usted le hable así a la gente. Unos de los peores managers que eh visto. No entiendo como todavía tiene ese trabajo. DO NOT WASTE YOUR MONEY HERE!!!
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July 2020 by Jason z.
Amazing services, they always leave my baby nice and spotless. They also have a window where you can see your vehicle getting wash. So there's no shady business there. They even have a little patio area where you can sit and wait for your vehicle. Its nice and relaxing.
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July 2020 by Jazzmarie A.
If I can rate it no stars I would. I was such in a rush that I didn't even notice how badly he didn't clean the car! $30 something dollars plus a $15 tip. I'm missing a Matt in the backseat! He didn't clean it at all! I'm so disappointed. I want a refund for terrible job.
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July 2020 by Aaron G.
My family and I frequent this carwash a lot. It's actually the only one we go to and trust. They have always done a spectacular job... until I went there yesterday. I got the gold wash for just under $30. I typically get the silver wash, but hadn't gotten a chance to get a good car wash since the pandemic. I drove up with every confidence that my car would come out immaculate, as they always do a superior job. That all changed when I drove the car off the lot. First off, they didn't honk to notify that they were done (something they typically do). I saw my car parked off to the side and when I asked for my keys, the attendant tried giving me different keys. It took three tries for them to finally give me the right set of keys. Then, as I was driving off (after tipping), I noticed that the center console was not fully clean. It wasn't a super big deal to me because I knew my car was pretty dirty. When I got home however, I noticed a world of discrepancies. My rims were still fairly dirty, there were streak marks on my windows and side view mirrors, and there were dusty spots on the dashboard. All this, after waiting an hour and a half of them "cleaning" my car. I didn't want to give them a bad review, but it's just so frustrating to buy a more expensive wash and get what I got. I am super disappointed since all of my family goes there and they always do a terrific job. We will probably stop going there now.
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July 2020 by Sal M.
I have been here on a couple of occasions. Always impressed by the detail they take to clean my car. I know that service can vary since employees come and go but I have zero complaints. Prices are reasonable as well. I have a couple of locations closer to home but I make the drive here for a rea
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June 2020 by Alicia B.
they took so long that a customer got up and started drying his own car. Did anyone stop him? Nope! They should offer him a refund for him drying his own car.
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June 2020 by Marcia G.
Waited 50 minutes for my car to be done. Still entails mediocre cleaning, obvious spots could have been done better. Windshield showed places where it was not cleaned. Not satisfied. They definitely need more coverage on Thursday's.
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May 2020 by Morgan D.
Came on a Thursday morning and waited over an hour for my car to be cleaned. They left the watermarks to dry on the hood of my car, and did not include fragrance as advertised.
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February 2020 by Bryan C.
The wash is average. You need to point out spots that were not washed completely to have them. There's a manager that oversees the washers that is sort of a dick. W/e it's the closest Hand car wash in Rowland heights
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February 2020 by Frank G.
Came here after visiting my dealer that did a thorough walk through and marked any dings or dents on my car. After getting my car back, it was dark and thought everything was ok, next day I see a dent with a chip and a scratch next to it on my hood, most likely coming from dirty scrubbers that spin to clean your car. My car is less than a year old and I keep up with it pretty well, always looking at any new scratches or dings. I would not recommend this place, this happened already once after taking my car here a few weeks after purchased for it's first car wash and the same thing happened, but I gave the business the benefit of the doubt, it has now happened AGAIN and there's no denying it, the scrubbers are dirty and probably have been neglected since new ownership. been coming for years and will no longer be coming and I'd advise you to do the same. Notice in the pics the initial dent and scratch followed by 2 more indicating it coming from a rolling motion going up my hood.
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February 2020 by Brandon M.
This car wash has been here, kicking a** and taking names, since before my wife and I were married. They have always done a fantastic job, and hopefully continue to do so. Only complaint is they are a little on the pricey side. But, that's kind of expected when your wash ends up looking like a wax.
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February 2020 by Kristina W.
Really satisfied with the service. Dropped off my car and went across the street to eat lunch. Got back to a really clean (both inside and outside) car. Got the headlights service and they helped get rid of a scratch that was on the side. Cant even see the paint anymore! They didnt charge me extra for the normal wash and clean. Will defenity come again.
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January 2020 by Jimmy L.
I've been coming here for years. The line and wait can get pretty long during the weekend afternoons. Overall it's not bad but many times they don't clean the interior well enough. Some tips are the bathroom doors are locked, you need to get the key at the counter. I also like to save time by sropping off my car then walking across the street to eat at chengdu noodle house. That way by the time I finish lunch, the car will be ready. If you aren't there when they call honk your car that it's ready, they will just park it to the side. You need to talk to one of the managers near the manual wiping area to get your keys.
