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February 2023 by Andrew Jackson
I have an online order that was not processed by me. I called the same day the order was processed to get the order cancelled and stop it from shipping to India. Representative stated order would be cancelled and escalated to fraud team. Order was supposedly escalated never cancelled and shipped overseas. Now there's nothing they can do to get my money back. I have to get my bank to take care of it. It's a fault of hot topic why should another company take care of it. Also how does a company with thousands of employees not have management for their management. Their members that state they are managers but have no power nor the ability to get anyone else. Can't believe a company can be so careless.
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January 2023 by Alberto Cas
It's a very good place and the workers are always in a good mood and there is a very good atmosphere always
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September 2022 by havanna hurtado
don’t buy body jewelry here! I was told I could return it if I didnt wear, I came back an hour later to return because I changed my mind and then was told no:( waste of money
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February 2022 by Eric's Adventures
For some reason, a warehouse worker for Hot Topic thought it was a good idea to ship this item *in a bag*! The box was obliterated and is not usable at all. I actually had to get a refund for how horribly the shipment turned out. The item itself would have been amazing had it arrived in a decent condition. Hot Topic also tried to censor my review through their own system, so I'm making sure people know about my experience.
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January 2022 by robert franco
I was only there to install sliding clothes rakes not to shop.
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January 2022 by Lilpump Jetski
I worked here for a while. This place is a complete mess. It is extremely unprofessional and very dirty. They never take their time to clean up the warehouse so running into empty boxes on the floor is normal. The employees are ok but the staff here, it seems like they lied about knowing management in their resumes. Cause it seems like this is their first job At least managing. When it comes to them saying they were wrong. They’ll justify any excuses to make you look wrong. Example I was sent to go work in an area and when I arrived I saw that the work had already been done so I started working on something new. Then a supervisor came to me and tried to argue with me that I was in the wrong for not doing what she asked. Even tho I explained the thing I was told to do was already done. The only good thing here is the pay. I was able to buy my new mustang after working here for just 2 months.
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January 2022 by Anya Lange
In September, Hot Topic sent me an incorrect product and it took over a month to arrive. By the time it arrived, the product I actually ordered was out of stock. They offered to give me a refund which I politely accepted. It is now the end of December and numerous emails later and I still don't have this refund. I just want my money back.
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December 2021 by Jash Thrasher
Awful store, cant do anything right on their website
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August 2021 by Catherine Cline
If I could give zero stars I would. Company has ZERO desire to support its customers. It would rather sell to big resellers and make customers with valid orders, wait months, just to find out it’s canceled and then be forced to pay 2-3x more than it’s value to the company it didn’t cancel the orders of. There is no excuse for this or their lack of any solutions. 3 pre-orders canceled within a month, all of which were ordered 3+ months ago. They’ve lost a customer who’s shopped there for over two decades. Disgusted
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April 2021 by Ana Garcia
Do not work here, Do not support this place. They treat the employees horribly. The big female manager ariel at the victorville location is crazy,, she went to harrass 1 employee by going to her other job. many employees quit because she's so rude. she talks bad about the other employees in front of customers and other employees. She also takes advantage of being a manager and hides new pops and chase pops for herself. I hope the start taking better care for their employees .They do nothing about her crazy behavior.
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January 2021 by Jason Murray
Hot Topic promised to deliver my item before Christmas, and did not. It still has not arrived. Since I no longer need the item, I now have to go through the return process. I will avoid this company, I should have read all the horrible reviews first, and there are plenty. Stores like this will not be missed.
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January 2021 by Kamille Perry
I gave massages with my aunt and her assistant
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January 2021 by Heather Thomas
They can’t solve simple issues that need to be fixed within their shipping processes.I will never order online from them again because they are ridiculous
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December 2020 by Ace Solomon
Chill place to work at if you need a job. Especially if you work with cherry pickers (16.50 an hour, apply with Great Hire temp agency)
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December 2020 by Nara Chea
Drivers need to off laod there truck by themselves, no forklift there?. Some time need to pull it across the warehouse.