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November 2021 by Diana O.
Horrible experience.....left super frustrated, not sure I will ever go back! Over paid for an item simply because I needed it; it was a simple exchange for the same item. Store closed all its doors at closing leaving one door for exit which was on the second floor on the opposite side of where I parked. Walked in the dark in a very unsafe area. Totally unsafe could not believe I was put in this situation!
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October 2021 by Joyce
There is a very young staff who is caring and kind. When I asked to apply for a Mecy's card, she explained me very carefully.
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September 2021 by Epi I.
Not sure if I'm reviewing the right store. I purchased a mattress which ended to small for me after delivered. Initially I purchased mattress online. After I realized mattress was too small, I called Macy's and spoke to a representative who assisted me in returning the one mattress. She informed me of the fees (15% restocking fee & $99 delivery fee). I asked if those could be waived since I was replacing mattress with a queen size through Macy's. Rep agreed to waive fees while on phone. It took approximately 90 days for my original mattress to be delivered. Then, after I ordered the replacement, took 1 full month to receive. Macy's does not provided any receipt for purchases done online/over the phone. There was no way to track other than with a sales check #. So, now that I received an email from Macy's stating a credit to my credit card for the return on the 1st mattress, it appears both fees that I mentioned above were charged to me and since it took so long now there's no record of person I talked to. Also, the email I received DOES NOT give a breakdown of what's being charged to my as the issue a credit. So, if anyone is thinking of purchasing a mattress Online or on the phone at Macy's, THINK AGAIN. Unless you like chasing Macy's and going through hassles over what you're being charged. I'm not happy because Macy's did not credit back to me what they promised me. Plus, it took an eternity to receive 1st mattress and 2nd mattress (replacement). ME, I WON'T BUY A MATTRESS FROM MACY'S AGAIN!
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August 2021 by Thomas Contreras
Macy's has always had high prices, and because of Covid they justify raising their prices even more... Will not go there again....?????
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July 2021 by S Tam
Now you go there is tge best time, fewer proples, same services, same stock for the latest clothings.
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July 2021 by Nathan Carl
Internet pickup is very quick,simple and organized. The associates are very friendly and helpful.
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July 2021 by Roberto Aguirre
Nice location in a mall plus outside the macys parking lot is the movie location of back to the future
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July 2021 by Nancy L.
Well, I was a loyal Macy's shopper for years, but I have to say I don't shop there as much as I used to. That being said, this Macy's in particular has lost my business. I was looking for women's plus sizes, could not find them, asked an associate and was told they no longer carry plus sizes! Who made that stupid decision? The associate was polite and seemed to feel bad, but I felt somewhat humiliated and a little embarrassed. I've bought plus sizes in this store in the past, but I will no longer go here for anything. They've alienated me as a shopper. Side note - they do have plus sizes for women online, but I want to see what I'm buying and hopefully try it on first. Sure hope this Macy's is an exception and that others still carry women's plus sizes.
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June 2021 by Sherry Ross
The saleperson was very nice and helpful just want thanks gentlemen who help me with my online pickup he was very nice ? thanks( 6/17/2021 3:345)
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June 2021 by Alejandra Solano
Love the specials they have right now for Memorial Day weekend?
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May 2021 by Rodolfo Tejada
Shopping for my teenage son, Went to Macy's @Puente Hills, very clean, organized, workers very polite. Purchased a $20 dress shirt and a $20 belt for my son. I know I didn't smart shop, I was in a hurry and new I could definitely find it there. Belt was on sale half off!
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May 2021 by Mary Lopez
Excellent customer service. Her name is Teresa in the furniture department. She welcomed me as soon as I entered the department and asked if I needed help. I told her what I was looking for and asked me a few questions. Showed me a floor sample. We exchanged more back and forth questions and answers. I was there maybe 20 minutes. I made my purchase and it was done. So easy and simple. Great experience.
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May 2021 by Hammer Bullet
Iam usually an online shopper but was looking for bedding and came across Alma at the bedding department, very sweet and patient showed me options and made recommendations. Exceptional customer service . Businesses thrive when they employ people that care about their job and can provide great service. My mom is a loyal Macys shopper and I had to introduce Alma to her so she can always have a satisfying shopping experience.Thank you Alma
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April 2021 by Danielle Garcia
I was helped by a girl in the perfume counter with tattoo's. She was Awesome & was the only 1 willing to help me. There were other workers there, but didn't even borther to look towards me or anything.
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April 2021 by Edgard Salcedo
Still the best place where you can find all of your favorite brands at good prices
