December 2021 by A T.
I come here to align my vehicle, they don't do it good job, my steering wheel is not center, i come back like twice, they still can't fix the problem, and they tell me to go to another pepboy, I'm glad i did, i go to Withier Pepboys the guy is really professional, taking care of me and make my Alignment PERFECT!!!!
October 2021 by Veronica Cardenas
I visited one of your Pep Boys location. I was very disappointed with the customer service or the lack there of I received. I wanted to get an oil change for my vehicle but was not able to. To begin I walked in to the City of Industry located on Colima Rd. There were three employees talking behind the counter. They did not greet me or let me know they needed a minute to finish up and continued with their conversation. I finally interrupted them after a few minutes and let them know I needed an oil change for my CR-V. One of the employees said they would not be able to service my car because it was too late and they were finishing up for the day even though they closed at 6 pm and it was around 5:06 at this point. I understood. I then had to prompt them if I can make an appointment for the follow day for 5 o'clock. He said no, they didn't make any appointment around that time. He didn't offer another appointment or even a weekend appointment. I left very upset that he wasn't very helpful. I was even more disappointed when I checked the website to make an appointment online and found 5 pm and even 5:30 pm appointments were available for the following day.I hope this isn't the customer service your company stands by.
October 2021 by S C
I found the customer service pretty hostile and disrespectful to Asian people.
September 2021 by Marivick M.
John was so helpful when it came to replacing my tires with the tires I wanted and could afford. They had the specific tires in stock and John was able to get me in and out with in 2 hours. He was very helpful patient and kind. I will definitely be going back!
September 2021 by Hyouk C.
I called new tire installation and first person asked what brand of tire then put me on hold for 10 minutes never came back so call back second time and this time person was not listening so I went to another shop
September 2021 by Ck L.
their pricing are incorrect !!! the coupon shows $59.99 for oil change included oil filter replacement (please see picture). however, they changed extra $7.59 for a stp oil filter s7317 for my honda car. total i paid $70.84 for a oil change
August 2021 by Hugo Dominguez
Retail/ Parts store is currently closed but there tire and service center is still open.
August 2021 by Dianne V.
Had a bad experience at this location-- brought my car for oil change around 1230ish pm- they said it will be done in 2 hrs. I came back 440ish pm--then waited for 20mins for someone to tell me that they haven't started and that it will take 30mins--ish??? If only there is -5 rating!!!
August 2021 by Lighting S.
Very fast and friendly staff good shop always take care of me even when really busy I would recommend to someone who is looking for a shop to go to
August 2021 by Vicky G.
We came in due to a coupon, the tire specialist Byron told us he could not apply it but that he was able to apply a discount to the labor and once we ordered and paid for the tires he no longer held his end of the deal. Disappointing, 1st time at this store definitely the last.
July 2021 by Rafael C.
If I could give a zero start I will given a zero start starting with the retail manager that goes by the name of raul his very rude he thinks he sh******* t don't stink trying go get pricing on some parts and he was acting like he wasn't paying attention his one of the worst retail manager for pep boys don't go here.
July 2021 by Kimberly C.
First, I made an appointment online and saved the confirmation on my phone. I went to the store and he told me that he doesn't have me in the system and I can wait an hour as walk in. I even show him my confirmation page that I saved, he didn't care because he said "I didn't have an email confirmation ". I really wanted my tire fixed so I agreed to the one hour wait. When he asked what car i have, i answered Tesla, then he said they don't service Tesla. The weird thing is when I booked online, they had Tesla as an option. Anyhow, I went to America's tire down the street and the people there are so much nicer. If you have tire problems, do yourself a favor and go to America's tire.
July 2021 by Rbrt L.
I made an appointment for oil change at this location in City of Industry. I went to the store on time, but I was told no appointment in the system at all. I showed the confirmation copy with appointment ID number, but still nothing was found. I was very disappointed at this.
July 2021 by Robert Preston
Took my car to the store on Colmia to have them check the battery I purchased there 1 1/2 years ago. Two hours later I was told that they did not have a battery that would fit my Prius and that they would not honor the warranty. They said that I could drive to the Pep Boys in ATWATER (301 miles away) where they had the closest correct battery.Manny, Moe and Jack would be ashamed.
July 2021 by MyGuyDudeBro (MegaMigg)
If you need tires check this place out. Really good deals and really fast service. John the tire service advisor was awesome. His customer service is to be commended.