Poundex Associates Corporation, established in 1988, has grown from a small storefront to a large business with hundred-million dollar revenue by focusing on efficient warehousing, simple operations, and offering value to customers. The company specializes in affordable home goods with decent quality and competitive prices, making it a popular choice for many customers and businesses. Customers appreciate the company's easy ordering process, quick wait times, and products typically being in stock. The staff, especially customer service representatives like Brenda and Olga Leiva, are highly praised for their cheerful demeanor, helpfulness, and dedication to resolving issues promptly. Olga, in particular, has helped improve customer experiences significantly. Poundex's team is described as fantastic and capable of handling customer needs effectively, contributing to smooth operations and satisfied clients. Overall, Poundex Associates Corporation is recognized for its great value, quality products, and attentive customer service, making it a trusted name in the furniture and home goods industry.
A huge thanks for all your assistance in helping us with our delivery of a couch cushion. We were so upset when our dog tore up our cushion which ruined our very comfortable couch! Your service was prompt and so appreciative!
June 2023
Poundex has great pricing for pretty decent quality items. It is good to work with them. They had some issues with customer service but after they hired Olga Leiva as Director of Customer Relations, things are so smooth right now. Olga helped me a lot with resolving an issue. 5 star customer service.Thank you.
June 2023
Good service, easy to work with and reasonable prices for quality furniture.
