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November 2023 by Daniel Vasquez
It didn't take long to present the car for view and test drive. Because it can be a little stressful purchasing a car I noticed the salesperson wasn't really pushy when trying to negotiate. I can't think of anything really bad to say but I noticed my car did not have the antenna attached in the middle of the back top Hood area but eventually I found it in the glove box and I attached it myself at the house which was no big deal the radio connection now sounds much better after I attached it.
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November 2023 by Tang超级帅 Bo
Bad review. I bought a second-hand car. After the transaction, I was charged a fee of 3,000, which was said to be the cost of repairing the car parts. After purchasing the car, I went to them for repairs and they told me that they would repair 3 parts for me. They forced me to pay a fee of 3,000 and refused to repair my car. They are defrauding consumers
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November 2023 by SHIANNE Pradia
Ronaldo was amazing!! Very welcoming, he was very friendly and made me feel at home. He listened to my needs and accommodated me to the best of his ability. Shop with Ronaldo y’all!!
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November 2023 by Jeremy S.
The service department here is horrible. If you are getting a simple oil change they could care less about you. The wait time is ridiculous with or without an appointment it makes no difference. The service writers are rude and do a great job of making you feel like you don't matter.
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October 2023 by Ciro Visone
Went to PHM today after seeing a vehicle on their website. Allen coordinated the appointment for me through email and followed up with me in person. Danny (salesman) worked me a deal on my trade in and Sinbad (finance) helped me with an OTD price I wanted. To top it off, they gave me an awesome deal on an extended warranty. I got there at 12:00 and was out by 1:30. This was the most seamless, fastest, and most pleasant car buying experience I've ever had. Going back soon to buy a second car.
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October 2023 by Patricia B.
After making the difficult decision to get rid of our BMW M3 Convertible (such a great and fun car) and buy a plug-in hybrid to save on gas, we ended up here to test drive a BMW 530e. It had been a long two days of searching SoCal dealerships for just the right model, but this dealership did a great job of helping us.LORENZO was extremely helpful and knowledgeable -- he seems to have a genuine passion for cars, along with a mechanical background, which made him a perfect person to talk tech stuff with my husband. After falling in love with a particular 530e, we were assisted in the purchase by ALLEN, who was warm and kind. And finally, SINBAD took care of our financing paperwork -- he was extremely thorough and patient. And seems to be a very good human being in addition to being good at his job. It was still hard to say good-bye to that hardtop convertible with a V8, but as we drive past the gas stations with their ever-present high prices (currently $6+) without needing to buy anything, we are thankful to be in our new car, which blends style and fuel economy. And we are grateful to have had the positive experience with all of the wonderful people who make this dealership what it is. (A special shout-out to SAM in the service department for being patient and helpful when we had a tire emergency with our just-purchased vehicle. And on a Sunday!)
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October 2023 by Jesus H.
Let me start out by saying I had a pleasant car buying experience and was out of there in good time. My salesman was Daniel. He was very pleasant and answered all my questions. Makes you feel welcomed unlike other dealers that just push. I would also like to thank Sam and Sinbad for their help in purchasing the 2024 mirage G4. Daniel and Sam worked with me to get the best deal available. Very patient and understanding. Thanks again!
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October 2023 by Steve H.
I purchased a used Mercedes Benz from this dealership and I wanted to give a shout out to Ronaldo and the team there for making what is usually a very stressful process very enjoyable for my wife and me. They were honest and very responsive to our questions. We love the car and would recommend them to anyone looking for a vehicle.
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September 2023 by lock dot 2
Alright, so I first started by going to Cerritos Mitsubishi. They lied, and upcharged the Mitsubishi Mirage I was trying to buy without saying anything. They also did some sketchy things with the taxes, like trying to charge 12.5% instead of the 7.75% it should be.I was very close to buying it, so close I was 1 signature from being done. Then I found the total price was way, Way off.I next went to Puente Hills Mitsubishi. Although, yes, the car still has the markup, they Clearly state that in the vehicle description, and they where nice, but not overly nice, which is good. And there was no funny business going on. Very genuine, and honest. At least from my time there.I should add, the markup was removed, as I am a member for Costco, and that sometimes results in you getting a discount. But it depends on the car, and if they are honoring the discount then, or not.I bought their 2024 Mitsubishi Mirage ES (sand yellow). And I got it from the boss, (who also is the person who does the finance), and his name is Moe. I Highly recommend talking to him.If we buy another Mitsubishi, it will be through them. They earned our business.
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September 2023 by Anita Arias
Puente Hills Mitsubishi was a great experience overall. From the online, experience, to the visit to our incredible salesperson to the business transaction. There was one hiccup that got immediately rectified and that was excellent customer service. We couldn't be happier.
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September 2023 by KA LAOS
Allen was the best! We seen the Honda accord 2.0t we wanted and helped us through and through. When we first purchased the car it did not come with a 2nd key but Allen went above and beyond to be able to get us the 2nd key 2 months later! His customer service is amazing.
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September 2023 by Jairo Caballero
First time coming here and worked with Sal. I came in to check my engine light checked. He was very welcoming, helpful, and went the extra mile to make sure I was satisfied with the service. Overall staff were very friendly and helpful. Highly recommend ?
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September 2023 by Theresa Garcia
Everything was great !!! Great customer service! Allen the sales person was very knowledgeable of all the car I test drove which was wonderful & when it came to negotiating he was very attentive and professional. Overall a great dealership.
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September 2023 by Lucas L.
Allen and Sinbad service was outstanding, I was so pleased with the service I received from this business. They went above and beyond to help me to get the car i want, The people at this dealer ship is excellent. They were accommodating and responsive to my questions, highly recommended, thank you again guys you did a excellent job. just look for Allen Bitar and Sinbad
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September 2023 by Mari Ito
Moe was really great and helpful in helping us get our new car. It was very pleasant working with him - he was not pushy and very friendly. He was very efficient too- quick with replying to emails.The entire staff at Mitsubishi was very welcoming and friendly.