-
January 2024 by Bill Yang
No customer service trainning at city of industry store, return ploicy look like play game with customer, I have purchased stucco at Dec27th, this afternoon I tried to return couple bags at this store. Rejected return with rude customer service.
-
November 2023 by Renold “Tang_1993”
I’d give negative stars if I could. Extremely rude stuffs, worst experience I’ve ever had, my dad drove there trying to buy some materials, no sales were present, so my dad moved some samples trying to find the one he wanted, because no one was helping us, so he left. Right after he get on the car, the guy on the forklift blocked our way and demanding my wife to pick up the material and put it back, first, my wife is pregnant, second, where were you when we needed help. My dad refused to move it because the stuff was so rude. The two stuff even shouted “F you”. The material was very heavy, if my wife or dad is hurt trying to pick it up, you will be getting sued big time!
-
May 2023 by Willow Glen
They have a solid selection of the usuals but they also occasionally have unique and different selections. This has been my go-to on multiple interior design projects where I needed unique materials. I didn't give it a 5 because I felt like the service could have been better.
-
August 2022 by The Thing
So I've only visited once, but this place was a great experience. I was given good advice that wasn't intended to upsell me and actually cost me less. I was able to get everything delivered ASAP and the employee that helped me was cordial and knowledgeable.We're new homeowners looking to upgrade our home and they have just about everything we'll need. We have a large yard, a whole lot of need for their services and we'll be spending a good chunk of change doing so.I've been making purchases online at a different company and it's been frustrating and expensive and today I had my jaw on the floor at the price difference and same day delivery.I happily spent a little money at a local store and will likely be spending a whole lot more in the coming years.Thanks for the help and I look forward to working with you many times in the future.
-
July 2022 by Vern
So I've only visited once, but this place was a great experience. I was given good advice that wasn't intended to upsell me and actually cost me less. I was able to get everything delivered ASAP and the employee that helped me was cordial and knowledgeable.We're new homeowners looking to upgrade our home and they have just about everything we'll need. We have a large yard, a whole lot of need for their services and we'll be spending a good chunk of change doing so.I've been making purchases online at a different company and it's been frustrating and expensive and today I had my jaw on the floor at the price difference and same day delivery.I happily spent a little money at a local store and will likely be spending a whole lot more in the coming years.Thanks for the help and I look forward to working with you many times in the future.
-
March 2022 by Tan F.
Robert from Resource Building Materials took the time to discuss our project. He checked inventory and provided samples as requested. He even had it out and waiting for us when we arrived. He took the time to listen and understand our needs. Finally, with Robert's help, we decided on the stone veneer from MSI and we're so very happy with our choice. Our order was delivered on schedule the very next day. Resource Building Materials has an immense selection at competitive prices. We're very satisfied with our experience. Highly recommend!
-
January 2022 by douglas darrah
Very good place for real building materials if you want quality not cheap hd stuff.
-
December 2021 by Joe N.
Called and spoke to Robert. I explained we were interested in adding some Stone to our home. He asked questions about what style we were looking for and how many Sq feet? We stopped by and as hot as it was outside, he patiently showed us the different options we had available. My wife asked a million questions & he answered all of them. After some thought, I decided to make it a DIY Project. We provided him the dimensions of the area we would be covering and he did the rest. He calculated the amounts of mortar and stone we would need. He also had the materials delivered in pallets right to our home, for a small fee. I have zero experience installing stone and we were very pleased with the final result. We will definitely be repeat customers due to the Excellent Customer Service Robert provided us. I've attached some before and after pics.Thank you!
-
October 2021 by Elsa Cortez
The customer service is great the guy behind the counter is very helpful i will and ask a question he tells me how to stain the concrete what to use so the color could stand out rge sealer very helpful person in glad i came here
-
August 2021 by Wai F.
answer all my questions and easy process. order the materials and the delivered the next day.
-
July 2021 by Heather B.
I didn't not initially choose this location because of some reviews, but after visiting two other locations it will be the place I return to! The guys were really nice and helpful. They came out in the heat to give me pricing and advice. Great experience, just wish the yard was bigger and had more items in stock.
-
June 2021 by Amy C.
I was a bit skeptical in coming here based on the negative reviews. However, I had a wonderful experience with their staff. Raul was extremely helpful and patient. He answered all of my questions on numerous visits and calls. I was very grateful for his assistance.
-
May 2021 by Tony Gonzales
Great stuff at great prices. Staff were very nice and helpful.
-
May 2021 by Cheryl Moore
Quick, professional,pleasant staff. Great selection.
-
July 2020 by Paty G.
We went to this place looking for some decorative stones and some bricks for my garden. I didn't find what I was looking for but that not the issue . The issue was the men on the front desk . Sooo rudeee. I won't come back!
