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October 2023 by Madison S.
Rudy is so helpful!! I came on a busy friday to get propane, and while Rudy was busy with other things he was very attentive and quick to help me out. He also helped put all 3 propane bottles in my car. I appreciate his hard work, especially in this heat!
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September 2023 by Birak M.
Truck was unsafe to drive ., transmission was acting up shifting gears bad , steering wheel feels like I was driving a sailing boat ., visor on driver's side kept falling blocking view., ac didn't work , customer service was bad , they seem to not be happy to work on weekends
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June 2023 by Froi I.
I had a tow hitch installed in this site - U Haul at Covina after getting an appointment at a nearby U Haul in the City of Industry which stated that only this one in Covina could do it. It was done fast and was very professionally installed in about less than an hour. This place is highly recommended.
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June 2023 by Oliver T.
The representative that assisted me was awesome. He provided me with excellent service by answering all my questions and provided the necessary tools/equipment to properly operate the trailer rental.Thank you!
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April 2023 by Julio C M.
I really do not recommend this store the staff is very rude and not very responsible the warehouses are dirty and the smell is dirty
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March 2023 by Cindy G.
I came in one night to pick up a few large boxes and it was so awkward. There's a worker that's outside moving vehicles and going in and out the store. Doesn't greet you or say anything to you, but he will keep staring at you. Then the guy working at the register doesn't great you either. I honestly had no idea there was anyone even present in the store that's how quiet he was. It was up until the guy working outside came in and started talking to him that I realized there was someone at the register the entire time. They don't ask you if you need help or anything. I grabbed the boxes I needed and made my way to check out. The guy ringing up the boxes was not friendly nor did he seem happy. They definitely lack customer service and management needs to retrain them.
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February 2023 by Constant T.
My experiences at uhauls across the country have been mediocre at best, so I was very happily surprised when I wound up at the Uhaul on Valley in CIty of Industry. I was a little irritated by the wait in line, however while listening, I could tell the person at the counter was making an extra effort to help the customer by making phone calls to corporate and trying to handle a billing issue. In my experience, they usually give the 800 number to the customer for them to handle the hoops to correct billing, so this little bit of extra service got my attention.When I made it to the counter, the interaction was personable and efficient, making the rental of a trailer a breeze (especially since I was unable to complete the transaction on line). No excuses were offered (which I appreciated), instead, just a quick entry of my driver license and credit card, and my trailer was hooked up in about 10 minutes total time. I really appreciate, in particular, the managers Ruth and Vickie, who both seemed to set good examples to the younger workers by handling an irritated customer in a professional and efficient manner by acknowledging the problem and attempting to help problem-solve rather than becoming defensive and passive-aggressive. This isn't the closest Uhaul to me, and it's often quite busy. I have gone back again, and recommend this store to all my friends because of the leadership and the customer comittment, which is very hard to find these days. The parent company is a giant that doesn't care much about it's customers, I believe that - but this little store goes a long way to close that gap.
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November 2022 by Bobby P.
Inaccurate inventory. Reserved a truck a few hours before. Got to the store and the old cranky lady said they had all been reserved and that they were doing the reservation in store at the same time we were reserving online.
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September 2022 by Eva B.
Rodolpho & all the staffs at City of Industry in valley Blvd always so helpful. My family & I always go to them cause have all the different size trucks, and added trailers too! Have a lot of moving supplies that you would need. The "BEST", what they added the Ladies on the call center or who answered when the staffs are busy helping customers. They assisted twice making a reservation & confirm though the my cell. So not waiting & waiting for someone to answer. They answered right away. They ALL deserve 5 Super STARS! Thank you to all for giving Excellent Customer Service!)
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March 2022 by Maria G.
They recently got a new cleaning lady she is occasionally in the lobby when I go to pay and she is so polite she will greet you before the other workers do, they have definitely got an upgrade as the place looks a lot cleaner than before
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March 2022 by Manuel D.
I've been a customer here for a few years now and it is amazing how clean and organize the location has gotten in the past few months!
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March 2022 by Pedro A.
I walked in with a reservation # for my storage unit. I presented it to Kevin who was working the front desk & he said my reservation was invalid & that they were fully booked. He completely denied to provide me service. I then called customer service where they assured me they had numerous storage units available & were sure of Kevin being unprofessional. I tried once again with Kevin & he again denied to attend me & recommended me going next door with a competitor business. That's when Norman stepped in to help me & immediately rented me out a storage unit exactly what i was looking for on the spot in front of Kevins face? Thank you Norman! I highly recommend his service to anyone, Kevin not so likely due to his laziness & lack of customer service! Big middle finger to you Kevin from both my left & right hand!
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March 2022 by Mac G.
Uhaul is a complete scam. Rented a truck and they asked how long we might need it for. I said maybe half a day, assuming I'd just pay the whole day rate anyways, which is advertised everywhere!I return 24 hours later and these assholes had the nerve to charge me the entire day rate AND some BS hourly rate after the initial half day. These criminals should be shut down permanently. Nothing but pure scam artists.
