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November 2023 by Chenyi Chi
They fail to support their own brand, leaving customers to fend for themselves after making a purchase. Additionally, their customer service is subpar.
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October 2023 by Zeno M.
Their product lacks reliability, as my tail light failed in less than a year. Their customer service is non-existent. It's advisable to reconsider your purchase, unless you're prepared to spend hundreds of dollars on a product with a lifespan of less than a year.
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September 2023 by Jonathan Lee
terrible product and worse customer service. If you want a faulty and non-supported product for your vehicle, look no farther than this outfit.
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September 2023 by Sito Sito
This company is a joke. Make sure whatever you want to order is in stock ready to ship otherwise good luck getting your product.Ordered before no problem. Decided to order again, and have been waiting for these taillights to ship for almost 230 days !! No ETA on shipping when you call and these clowns are still taking orders from their vendors.. get your priorities straight smh
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July 2023 by archibald stephens
Unfortunately you can't pick up your orders here or get replacement parts it's just a shipping hub
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April 2023 by Michael Daves
This product is terrible. Bad wires leaking water. I have returned my headlights. I purchased them and car ID and sent them back to the manufacture Spider auto it is now been two weeks since I returned them and have not received a refund or replacement.
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April 2023 by Lawrence p
Awful company to deal with . Been waiting for taillights for over a year keep calling every couple months to check status of these taillights and keep hearing they are coming , keep checking , a few more months ect ect last phone call I was rudely told they aren’t ever coming and I should have known better seeing as how they haven’t been available for over a year . What a waste of time this company is . And the worst part is this particular part number is still listed on at least 10 different websites saying it’s in stock and available to ship which is obviously a lie . Very dishonest business and obviously wasting peoples time is no problem for them . Do not recommend this place
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April 2023 by anthony martinez
Less than 6 months and the LED failed. Contacted tech support and said I had no warranty. November 2022 when I purchased. New in box
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November 2022 by Nat Walczak
I bought some spyder headlights lights for my newly restored 350z fairlady Jan 21 they stayed in the box untill my car was out the garage and they were fitted end of Jan 22.They looked incredible and i was so happy after the amount of money they cost me.9 months down the line they are peeling , I only noticed when I washed my car and 6 weeks before I washed it and there was no sign of peeling. What's happened. I contacted torqen who advised me they could do nothing due to warranty being past a year, get in contact with them directly they said, we can do no more. OK fine I'll try that, seems its for wholesale use only, so how are they going to help me. Short of it is they aren't! So here I am leaving a review as I feel I've been sold a product not fit for purpose when I could of bought Chinese export replicas for £150/200 on ebay and they would of lasted longer. I thought I was getting the real deal, So disappointed how is this OK. I've been told by torqen that it's not there place to help me. I will never buy spyder products again. I'm now having to fork out twice the amount of money to replace them. So disheartened and no apology will fix this.I was even told the bulbs I'm using are to hot hence the peeling, what a joke I know my cars and I researched this all before they were fitted I had plenty of time and was in no rush so I know I got it right, also its been summer and not exactly needed headlights and I don't drive my car day to day so it's def not wear and tear. I would expect 10+years before any kind of defect.Keep clear of this brand other wise it may happen to you and there will be nothing you can do. Warranty haha.......means nothing other than covering their backs
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October 2022 by glen beaulieu
Do not buy Spyder light products. As others have said, they will fail early (often shortly after the one year warranty). They look nice at first, but their build quality is very poor and unreliable. Do not waste your money. 1 year and 5 months after install and one LED has already stopped functioning. The truck sat parked for 6 months (in 2 month intervals), so the actual running time on these was very short as well.
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February 2022 by Rich Herold
Had Halo go out and inverter was melted, sent out new one to east coast in less that a week from initial contact, They stand behind their products with great customer service.
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January 2022 by Jeff Edwards
Purchased LED tail lamps...they hyper-flash constantly! Spyder Auto Customer Service is pathetic... they hung up on me four times yesterday when I was trying to get assistance. The product is junk as far as I am concerned!!!
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January 2022 by Damian DeFeyter
I got a pair of tail lights and they don't work anymore after 10 months of operation. Was told there was no warranty on them.
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January 2022 by David Shells
Don't order from them..they don't built quality parts and don't warranty items
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January 2022 by J W.
Customer service is pathetic! Product is junk...LED tail lamps hyper-flash. A waste of money!!!
