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February 2024 by Grace M.
the worst store the people that work there are so rude and never answer their phone and customer service closes at 7 pm and is open later and nobody knows where things are and they want more paid and you have to check yourself out and look at you like you going to steal something
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January 2024 by Ruel B.
I was trying to pay my Southern California Edison (SCE) Electric bill at this store; as first time payer, the customer support girl said she needs a paper bill. I said we are paperless customer of Sothern California Edison so we don't get regular paper bill anymore.. but, I said, I have this memo letter from SCE that I can take this letter as proof. Still she was adamant not to accept it... I went home to dig my old file of house utility bills but can no longer find one. But my wife has a phone-picture of an old paper bill which I brought to the store. The same customer girl still insisted that she can't help; and as I tried to explain that we are paperless-customer of SCE, annoyingly shook her palms rubbing her ears and said, "I don't want to hear anything anymore from me". I was humiliated so I asked for the manager. The clueless and unhelpful manager asked the girl of the issue.... Then he came to me and said, "we need the original paper bill from SCE".... I explained to him that there will be no paper bill, coz it's paperless account, and I have a letter from SCE with my account number, my name, address; and he can compare it with my drivers license"... the unreasonable and arrogant WHITE manager insulted me by saying in front of may waiting customers, "WE NEED THE ORIGINAL BILL.. ITS ON OUR POLICY BOOK; YOU CAN COMPLAIN TO THE CORPORATE OFFICE; YOU CAN TAKE YOUR BUSINESS SOMEWHERE ELSE!!" then rudely walked away.... I felt so small (tho 5'11") insulted; and can't help but think why were they rude to me? Was it because I'm old (68) with gray hair, only wearing jeans and T-shirt- and ASIAN? Then I go to another Walmart 5 miles away; and the girl at customer service helped me setup a-remittance-account after telling her my previous experience... I tried to show my drivers license but she said I just need the letter received from SCE. I know we are small-time customers and not so important to the WALLMART giants... they might not need our business... but people with no customer-relationship-skills should not be put in position where they will be bombarded with small issues and can't handle it in polite and professional way -- And put the store's image in bad position... (or maybe it's part of the policy book that bad management attitudes will be tolerated as long as store is making money?)
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January 2024 by Luis C.
This time I would like to recognize specially to 3 persons in Walmart Super Center from Industry City. Valeria Suárez Shane Quiambao Manager Katy They are in the auto care department. On June 26 I made an online purchase of 4 tires but never got them, there was an issue with my car,after several calls (around 25 times)in the 800 number to get my refund, I never did. This time was in the store and all 3 were involved to assist me,they were always kind and nice!! Finally got my refund in 15 minutes after 6 months!! Thank you so much guys!! I appreciate your help! By the way,I was before in the store trying to get help with Eva (Coach) but unfortunately she never was interested in my case as all 3 kind guys!! God bless you !!
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January 2024 by Jessica B.
Trying to exchange baby clothes my daughter got for Christmas. The women at the returns counter told me due to the store managers policy - not Walmarts policy- they will not accept a return without a receipt.... EVER. No store credit, no exchange. I'm shocked this store manager thinks she has the ability to make her own policy? I'm currently on the phone with Walmart customer service and she is evening saying that's wrong and is going to fix this issue. So crazy.... Anyway the store manager is Shaura so if anyone from Walmart Corporate reads this hopefully you can address this with her.
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December 2023 by Stephanie C.
The manager by the name of Heather was very rude and unprofessional I tried to purchase a bouncy house that was marked in the clearance section and refused to match the price and sell it to me at that price. I've never once had this problem anywhere else and she was very rude and disrespectful very unprofessional. I will never return to her store. She called herself a manager. She was no manager. manager would never treat a customer like that
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December 2023 by Lisa M.
I just had to sent this review on these two young women that helped me out in Customer service. Angela and Debbie who was yet not finished with her lunch and came to help Angela, after she dead how many people were waiting in line to either return and item or had a question. Please thank them both for their kindness and patience. Great job! beautiful ladies!
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December 2023 by Isaiah K.
Horrible horrible service. There was only 1 cashier with 50 people waiting. Customers were getting super impatient and annoyed . We asked for the manager on duty and she was a chola chick with pencil eye brows Hispanic and she said you guys can all leave if you don't want to wait . They need better training and more cashiers especially on a Friday night ... I took a video and they didn't care at all ! Horrible I will be calling corporate on her that's for sure
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November 2023 by Chino L.
I've been shopping here for over a decade already. It has a great stock of goods compares to other Walmarts. Daniel and Jackie are great employees. They are very warm and helpful. On the other hand, Regina was unhelpful and condescending. I was returning some shirts from my online order and she refused my return and said that my return needed to be boxed & sealed, not even bagged like some Amazon deliveries. Nowhere in the return instruction mentioned this. She told me I couldn't also get empty boxes in-store for me to reuse. Those empty boxes are just going to be thrown away, why be stingy, difficult, and accusatory about it. Regina + online order return process (ie. unclear on returns should be boxed and sealed) dragged this review down.
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October 2023 by Mayra H.
I have come on two separate occasions to return an item. The first time I came by a little after 8pm. No one was there and when I asked around I got the response that it closed at 8p. Alright, I suppose 8p is a little early to close this area but sure. The second time I come by at 7:01pm to return this item. I walk in the brightly lit area and the lady at the register yells at me "closed!". I ask what time they close and replies at 7pm. She even told me "it's 7. Right on the dot". What? So now it closes at 7, not 8. Whenever I finally am able to return this item, it will be my last time at Walmart.
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October 2023 by Alan N.
So I had a shopping experience here. During checkout, Daniel, who is a Team Lead, did not allow me to use Walmart Pay. I recently applied for the Capital One Walmart Credit Card, and I've been enjoying the 5% cashback it offers, which has encouraged me to shop more at Walmart. However, I was surprised when Daniel told me, "we don't take that here," in reference to Walmart Pay. It seems unusual that Walmart doesn't accept Walmart Pay. If Walmart Pay isn't accepted at Walmart, it feels like I've signed up for a useless credit card with zero value, especially since it doesn't offer much benefit outside of Walmart. This could potentially be a significant loss, and a like a waste of a credit inquiry and credit line on my part.
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September 2023 by Juan A.
If you want to know where not to go! Don't Go here! Managers are non existent w help. They cant see whats in front of them! And they dont help the customers at all! Literally dumbest walmart ive ever been too!
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September 2023 by Abby C.
I'f I could put a 0 I would the customer service SUCKS!! All I wanted was eye solution waited 16 min...pushed stupid elk get assistance and NO ONE bothered to assist cause only ONE person had the key
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August 2023 by Brandon E.
The customer service was awesome. They were able to get me what I needed and help me out tremendously. A special shout out to the automotive department.
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August 2023 by Jaxson R.
Thee second time I ordered food and they no showed. I ordered food on a Saturday At 745 am for delivery at 5 to 6:pm it showed delivery in progress at 700 pm. By 845 pm no show I rescheduled for Sunday 8 am by 11 no showed. You call corporate they call the store no answer. Same thing they did in early July. When sick with no car on disability they GHOST you and feel a Small discount on next purchase will suffice. Not true so no food until I order Aldi or Vons. Out of all drivers they employee no one could deliver 5 minutes away. Fire this manager of food delivery who never answers your call or concerns. Walton family WORSE CUSTOMER SERVICE ID GIVE ZERO STARS IF I COULD. REA ROD....
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August 2023 by Eric D.
I want to have my oil changed and left no oil change and insulted. He called me Sir and I said I'm a mrs. His reply was your one of those. I said while I'm not as beautiful as I was at 20 I assure you that I have birth three daughter and that makes me not "one of those" but just a mrs I've got short hair but have thick skin while it may embarrass if unintentional that wasn't the case here, it was bigotry and hate and all I was trying to do is change my oil. Shame on you Walmart alienating soccer moms and LBGT all in one. Got my oil change a block away $20 more not wait and nice people. Walmart know that I'm happy to pay more to not encounter prejudice and employees of low character