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December 2023 by Valery C.
I ordered some Birkenstocks but they did not fit so naturally I looked up online to see if there was a store near me . Which I found this location not knowing it was an "Independent store" Hi I would like to exchange these . The OLDER WHITE LADY snatched the box from my sons hand and said no these are not form here. And awkward silence . I replied with correct I ordered them online. She said ok you can't return these I'm an independent store . Walked out after that OKAY ! As I've read the other comment the same lady seems to have the same Issue with us people of color . Raza DO NOT SUPPORT THIS "independent store "
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November 2023 by Andrea A.
The lady working in the shop is so rude. I came in with my mother in law and at first i thought she was amazing. Let us in before they were set to open, helped her try on shoes and had a lot of knowledge on the products. But then a man with his baby came in to get shoes for his mom, i was so surprised at the way she was speaking to him. "If you're looking for the Boston's we don't have any" "have you ever even had Birkenstocks before" and was rolling her eyes at him. He left and told her "i was just trying to get a gift for my mom and i heard these are really good for your feet" and she snapped at him "how could you possibly get a good shoe without her here" it was almost like she didnt want to make the sale. And it was such a strange thing to see after the customer service we had. This lady is so rude, i think she needs to retire or let someone who wants to make money in the front, leave her in the back to fetch sizes. Such a shame because she could be making way more money with the knowledge she has.
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October 2023 by Bradley Andresen
Very friendly proprietor with a great selection of Birkenstocks. Also, as my wife said, "they have a lot of nice things in that store." So, don't think it is just Birkenstock branded items.
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August 2023 by T Jay
I walked into a crowded store, with only one salesperson (5 customers ahead of me), as I shopped around I decided to wait, as I found 2 pairs I wanted to purchase. I didn’t mind the wait because, I appreciated how the salesperson took personalUninterrupted one on one time with each customer. Finally my turn, she brought out the 2 pairs I requested, as I was trying them on she turned and immediately started to help the next customer (WHAT HAPPENED TO THAT ONE ON ONE UNINTERRUPTED CUSTOMER SERVICE I SO APPRECIATED) I could barely ask a question about the shoes I was trying on because she was giving the next customer the attention I had waited my turn for. I will never shop there again, and maybe it was her intention to make me feel ousted, so I wouldn’t shop there again. I hate to turn this into a race thing, but everyone else ahead of me (5) got exceptional customer service!Very unsatisfied customer!
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August 2023 by Jack Laporte
Where to start……I came for my first ever pair of Birkenstocks and I will definitely be back. It was so nice to shop at a small store big on charm and character. The owner was an absolute joy to deal with. She is so sweet and caring and took all the time I needed to make sure that I was satisfied with my purchase. Do yourself a favour and treat yourself to some personalized service and frequent this store. I came all the way from Canada and I promise you that I will be back.
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August 2023 by maddalena poli
Unwelcoming attitude. Had only a couple of sizes that would fit me, didn’t tell me if / when more sizes & colors would come in… and it does not returns nor exchanges. Basically a store for locals, where you are treated nicely if you’re friends
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July 2023 by Claudia C.
WOW super disappointed in this store. Looks like a rundown 2nd hand store. Older lady does not acknowledge anyone. Very unwelcoming. I will not be back and do not recommend this place.
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June 2023 by Suzanne Q.
This place is a joke. Save your time like everyone says and go to Nordstrom or a big box. Lady who works at the shop has no customer service experience. Tried to give this small shop business because i knew exactly what I wanted and size but was ignored for 10 minutes so i walked out. Obviously she has enough business to ignore people. Buying it online because I know I'll get it.
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June 2023 by Leslie S.
Great service! They had many Birks to see live and in person!! So wonderful!! You may not find your size, but they'll order for you and have them within two - three weeks. Great education about Birkenstocks, if you need it!! Enjoy the shop, if you are a Birk veteran - like me!Let them break in - that's the key. Once they do, you'll never wanna take 'em off.
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April 2023 by Connor W.
The old lady who works here is terrible. Save the trip, save your time. Nordstrom has Birkenstocks now anyway. She is awful and the store sucks
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March 2023 by Alexiss S.
First time in this shop. The lady in front was very helpful and friendly! Despite the hesitation from the reviews addressing racism, as a Hispanic woman I was greeted by a friendly smile and helpful service. Would definitely come back again
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February 2023 by Jennon Quinto
Very informative, knows the product inside and out, good German product
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December 2022 by Adrian Iniguez
I love love love this place! I am the happiest person after shopping at this Small Business in Claremont! The owner is hands-on with customer service. It was busy when I went in to window shop; after a quick hello from the owner I was in love with her. It felt like I was the only person in the store. I asked a ton of questions and received genuine responses to my questions. Not only did she have the old favorite style but the new ones as well. I loved her great customer service soooooo much I bought two pairs!!!!!!Please support this establishment when you in Claremont!!!!!
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December 2022 by Julian Eastman
Exclusive Birkenstock retail store located in the Claremont Village in do downtown Claremont, CA. Good place to go to look for and try on Birkenstock sandals and footwear. Store and owner, Christine, has been around for over 35 years. Small shop but a good selection of the Birkenstock footwear line. Christine has been selling this line for nearly 40 years and is friendly and informative. Show your feet some love. ♥️
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December 2022 by Moises C.
the customer service in this store is ridiculous. this women either hates working at this location or shes just out racist. She didn't acknowledge me or my girlfriend walking in. When we were up next in line she completely ignored us and helped the people barely walking in. She made us feel so uncomfortable.
