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September 2023 by Kelly Vanderlan
Sometimes there is a wait, but their care is very good
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May 2023 by Jason Hoffman
Totally mis managed pharmacy. They’re rude when answering the phone and asking questions about your prescription and their incompetency and errors cost me my whole day and interfered with my days work trying to pick up a prescription. I don’t recommend going here go somewhere else.
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March 2023 by Sal P.
I moved my many prescriptions to Hendricks after I moved to Claremont , CA, in June of 2022. I'd had an account with CVS for years in nearby San Dimas, but was won over by the fact that Hendricks had a same-day delivery service (if ordered in the morning) to my home in Claremont. Even if it was out of stock, they usually can get and deliver it the following day. This trumped any other concerns I have since I no longer can drive.I found the staff to be exceptionally helpful, knowledgable and professional; getting the most recent Covid and flu shots was simple and fast. I have been quite pleased with them on all counts.What I don't understand are the respondents on this board who downgrade Hendricks substantially for what seem to be unavoidable and occasional problems that any pharmacy can have. I realize that being out of stock of a prescription for someone who needs it TODAY or having a customer think a single employee communicates with them rudely is a valid reason to downgrade them to a single star. REALLY? To me, it seems petty and unreasonable. At its worst, it's an unwarranted stain on the pharmacy and it's business.
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March 2023 by Maya L.
Usually good staff. But that one aggressive man (Chris) needs to calm down. I keep trying to explain my situation and I can't even get my point across without being cut off by Chris. Everyone else is fine but this man needs to breathe. Super confused on what Chris is mad about (if that's even his real name).Other than that, everyone was super nice. Next time I call and hear Chris's voice if he pick ups the phone, I would instantly hang up. Nope. Actually, won't be going to Hendricks at all anymore.
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February 2023 by Denise L.
Great neighborhood pharmacy that carries lots of unique sundries. I've never waited more than two minutes to pick up my prescriptions. Just wish they were open on Sundays.
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January 2023 by Janie S.
Love this locally owned business, prices are good, customer service is exceptional. And it's on my favorite block in Claremont on Harvard!
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December 2022 by Christine Walker
We have received all of our covid boosters at Hendricks. The form is online and quick to fill out. They usually even have same day appts. Check-in is fast and easy. They are pros at administering the injections. They were great with my nervous kids and the other families that were there. After the required 15 minute observation time, they give you a free little care package that everyone likes. I would totally recommend Hendricks Pharmacy!
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November 2022 by Liz P.
I do not write negative reports. I tend to subscribe to the adage, "if you don't have anything nice to say..." In this case, I felt compelled. Sick, tired and overwhelmed people come to pharmacies and I would hate for them to waste their time and energy at Hendrick's. I switched from CVS for the sole reason that I wanted to support a small, local business. I thought I would get more personalized service. I was wrong. Hendrick's is so unpredictable. I would request a refill and I never knew when it would be ready. On one occasion, I gave it a day and the prescription was not ready. On another occasion, I called ahead to confirm it was ready and sure enough, it wasn't. I requested delivery service. Never happened. I really gave Hendrick's several chances to get it right. The clerks and employees are unfriendly and are often bothered by any requests. I had better service at CVS and will be returning there. Customer service it's what sets apart business. It's a shame that Hendrick's values the business over customer service.
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October 2022 by Jessica Lopez
Great customer service. Everyone is friendly and personable. It is organized and clean. I especially appreciated the women administering the Covid and flu vaccines. They were awesome and it was the first time I received a vaccine and it didn't hurt. I will definitely be back.
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October 2022 by Anna Ding
I’ve never had a better vaccine experience. Crystal was so kind and friendly and it was the least painful vaccine I’ve ever received. We got goodie bags with snacks hand sanitizer and protectors for our vaccine cards. The whole experience felt both personal and kind. Always happy support local pharmacies like Hendricks!
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October 2022 by Alaa
I went to this pharmacy and met this person Angelina, she was unprofessional and she should not deal with patients as she was rude.
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September 2022 by Maxine C.
Worst customer service ever. I have tried to stay local... but the customer service is horrific.
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September 2022 by Steven D (Steve)
I've never found any business so efficient, accommodating and friendly as Hendricks. Their delivery service is phenomenal (thanks, Michael). The online ordering makes juggling several medications and refills as easy as can be. And every interaction with their exceptional staff is a pleasure. They deserve ten stars!
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July 2022 by Briggitte L.
This pharmacy is small, but cute. The clerk was friendly and the pharmacist was helpful.
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June 2022 by Kelly O.
This place is amazing! The workers are so nice and attentive to all the customers! I absolutely love that they don't take long to fill my medications! By far the best pharmacy I've been too so far!
