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March 2024 by Elena Garcia
HORRIBLE!!! The rudest customer service I have ever experienced.
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February 2024 by OBED Nieves
Good food and good
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February 2024 by Juan Flores
Very friendly people ??
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October 2023 by Anna U.
The meals are always served at this Baseline location with slimy, rotten tasting rice. The proteins and veggies taste fine but they probably keep unused rice in a rice cooker overnight and serve to customers the next day. I tried calling but was unable to leave a message for management about my most recent Family pack.
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October 2023 by shaun hall
I'm surprised at the negative reviews. I haven't experienced an issue yet. I was here Friday night and ordered the tacos. I enjoyed them. I had 1 steak, 1 chicken and 1 shrimp. I really liked the fillings and thought the meats tasted good and cooked nice. I didn't really enjoy the tortilla part but it is just my taste buds and preference. Would I order them again, yes. I got a mini spicy chicken bowl today and thought it was substantial, filled me up and the price cannot be beat for what you're getting. I hope the consistency continues because it's convenient to where I'm living. I'm also close to the upland store but would prefer to keep coming here.My original review was all 5 stars. I just went to this location again today on Sunday to get a free bowl and the woman behind the counter is extremely rude and she only packed the bowl up 3/4's full.This is what I wrote to the contact us:Hi.This is my 4th trip to Waba grill.I originally tried the Rancho location on Hellman a week ago and ordered a steak bowl. It was packed to the gills and had a bunch of great sauce. This is what got me hooked.I then went on Friday night to the Claremont location and had tacos. They were great and great service.I decided to get the app if I was going to become a regular.I went to Claremont yesterday and got a spicy chicken mini bowl and it was packed and full of sauce.I earned a free bowl worth up to 9.99.I returned to Claremont today and the woman firstly behind the counter was put off that I came in for a free bowl. Secondly was upset that I wouldn't take chicken automatically.The bowl came out in minutes and with her back turned to me asked a question. She was asking if I wanted sauce. One, it's really rude to talk to customers and ask questions with your back towards them and two, it's hard to hear the voice.I was going to ask her how much a half avocado costs and if it was ripe. But as I was asking she walked away to the back and pretended not to hear me.I didn't really want to interact with her anymore so I didn't pursue the topic and just went to Wholefoods and bought an avocado.I get home and this bowl is a weak excuse to how I've had meals prepared in the close past.I understand it's a free bowl but I feel like it should be treated the same way being prepared. I would be awfully frustrated if I paid $10 for this when it's only 3/4 full and not much sauce & meat.If I go back and she's working I will not make a purchase.Thank You,Shaun HallSent from my T-Mobile 5G DeviceIt's 8:15 PM Sunday night and I'm updating my review back to 5 stars due to the caring phone call I received from Waba Grill.
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October 2023 by Pond.
half the bowl is empty ?
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August 2023 by Reanna V.
Not sure why this location doesn't have better reviews, I come here all the time and almost never have to wait, the staff is very kind. It's nice and quiet in there most days (besides the occasional rowdy child on the weekends -- like any restaurant). The food is always good and fresh, with great portions that exceed the price in this economy! Can't complain.Been going there for a while now but decided to finally post a review today because of the staff member, Imelda, who I see working every time I come in. She consistently is very happy and kind, gives great customer service, is knowledgeable about the menu, and always serves me (or us) with a smile! Thanks for consistently making our food well and being kind to us!
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July 2023 by Michelle M.
Sorry but this is one of the worst waba grill locations I've been too. There is always only one person out front. They have none of the condiments out EVER. I asked for extra onions and didn't get any. Not going to this location anymore.
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July 2023 by Gayana1 D.
Great food, great service in a clean plaza. Good experience. Price point is awesome too.
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July 2023 by Fil B.
I typically visit this Waba Grill about once a month but the last two visits were disappointing. June visit - requested brown rice but received white steamed rice. Not inedible but not what I requested. July visit (today) - received the brown rice as requested (with salmon as protein choice) but the vegetables were all under cooked, nearly raw. Perhaps your cooks could visit the Ono Hawaiian Grill to learn how to properly steam veggies.
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June 2023 by Monica Gamboa
Excellent customer service! Ms. Gabby made me feel at home! she greet me with a smile and she was quick in taking my order without loosing her smile. Thank you Ms. Gabby for your excellent service. For sure I will go back!
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June 2023 by Antonio Herrera
Awesome great food healthySophia was the employee great6/8/2023
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June 2023 by Marvin B.
Gaby was my cashier, friendly helpful worker. my wife loves this food here and supports it regularly! thank you
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June 2023 by Amber B.
Great food and service! Gaby was an excellent cashier! We love coming here for a quick lunch or dinner. Convenient location, kind employees, and good food. Very enjoyable!!
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June 2023 by Joshua P.
Food was tasty, staff was welcoming and the place was clean. Will be coming back again.
