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June 2025 by James Powell
Good service
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August 2024 by Les Ruefenacht
Have used Computers USA for many years (maybe 25 or more).
They, for certain, know how to solve problems! Good to work with, honest, dependable, timely.
Les Ruefenacht
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July 2024 by Red Robin
They will sell a used laptop, as new
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April 2024 by Liese McCause
With great appreciation we wanted to take a moment to express our gratitude for the support and service ComputersUSA provided. The entire staff is friendly and knowledgeable. They have great communication skills and we received updates throughout our complex project. ComputersUSA made our transition smooth and seamless from start to finish. We are pleased with our new system and highly recommend ComputersUSA!
From The Staff at CDE
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October 2023 by Jack O'Neill
Computer was a "used, very good" condition. Machine was in perfect condition and all was as advertised. Delivery was prompt. Would definitely buy from this company again!
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September 2023 by Mitch M.
Worst computer repair ever ! Took over a month to get my rig back still broken Bad communication bad service Don't use this shop watch some YouTube look up trouble shooting and replace the parts yourself
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September 2023 by David Z.
Long turnaround time, took computer in about a month ago and all they need to do was switch out my motherboard with a new one. Highly avoid if you can
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August 2023 by Ben Pi'erre
Extremely helpful in helping me diagnose pc problems, will come again for any future pc help.
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June 2022 by shanteya jan
Unprofessional, poor management charging people for nothing.
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December 2021 by Jane M.
After the squad rescued my data from my trashed laptop for a very reasonable fee (covered both the work and the large-Gb stick drive needed), I knew I wanted them to get the commission from ordering my next laptop. They worked with me to find the machine matching the specs I was looking for, and the order came in less than 2 weeks - during December, while the supply chain was still recovering. They input my data and I was able to start work on it without breaking stride. Best of all, they treat older women customers with respect - not always guaranteed in the electronics/computer industry! (I can tell horror stories about Best Buy salesbros...)
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December 2021 by Afghan Dokht
Unprofessional, poor management charging people for nothing.
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May 2021 by Justin D.
My family has been using computers USA many years now. Not only is it the best customer service that you can receive, also the most friendly and knowledgeable computer technicians that you will find. Just naming a few Chris Will Ryan Clayton and some others that I can't currently remember the name of (my apologies). I have received phenomenal, Above my expectations customer service, hardware, software support, anti virus protection, and computer building and designing from this team here at computers USA. I don't go out of my way to do reviews but this shop deserves it. A great team of professionals that do what they love and love what they do. I'm not saying that other shops are inferior I am just trying to stay that this shop is top margin. If you need it done right the first time these are the guys to come to. 10 Star review!!!
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April 2021 by Ken Collver
I told them my hard drive was bad. They said we will diagnose it and call me back. They called me back.charged me $130 to tell me my hard drive is bad. Then wanted $350 for a hard drive replacement. What a rip off
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March 2021 by P B.
The good news is that my computer was repaired and works fine now. However, the successful repair was done by a reputable vendor in Walnut Creek--and not by ComputersUSA! Initially, I brought my computer to ComputersUSA! to assess its slow operation. After ComputersUSA! diagnosed my computer as being "inoperational" and "unable/not cost-effective" to be repaired--I learned on the day that I picked-up the diagnosed computer that ComputersUSA! broke the hinge on the computer...and they didn't have the decency to admit this to me. Then they have the audacity to charge me the full $129.99 cost for a diagnostic assessment. Interestingly enough, though, ComputersUSA! was willing to sell me a comparable "reconditioned" computer for about $400--which is DOUBLE what the Walnut Creek vendor charged me to repair the computer that was damaged by ComputersUSA! In summary--caveat emptor ("buyer beware")--when selecting vendors who advertise having the expertise to repair computers. I highly recommend checking with objective evaluators (like Consumers Checkbook) before making a decision to bring a computer to a vendor. Clearly, ComputersUSA! missed the mark by a gigamile here. I did award ComputersUSA! two stars since they did return phone calls and were courteous. Unfortunately, ComputersUSA! simply lacks the proficiency and depth of experience to get the job done.
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February 2021 by Don P.
Missed 1st ship date, arrived 3 days later. While the wireless worked it worked very slowly, after having tried 3 separate wi-fi spots and a pro repairman, I had to send it back - very aggravating and I'm betting my refund will be slow as well.
