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July 2025 by Ede Marshall
I Love , the Clayton Post office. They offer the best service. Extremely helpful.
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May 2025 by Richard Marvin
Great small post office
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April 2025 by fırat viran
recently visited the USPS post office to help my disabled father apply for his U.S. passport. Since he is in a wheelchair and cannot walk, I specifically chose the walk-in hours between 9:00-10:00 AM.
We arrived at 9:15 AM and were told there were five people ahead of us, but I only saw two.
Understanding the difficulty of bringing my father in, I kindly asked for assistance, as this was my only day off to help him with the application. An Asian blonde lady told us to wait and said she would try to help if no appointments showed up.
However, while a few appointments did arrive, there were clear gaps where she could have accommodated us. Instead, she frequently went to the back and avoided assisting us.
After waiting for 1 hour and 20 minutes, she finally told us that we needed an appointment and that there was no way she could help. Given my father's disability, I believe better customer service and compassion could have been shown.
This experience was disappointing, and I hope the USPS can improve how they assist disabled individuals in similar situations.
We had no choice but to leave after waiting for 1 hour and 20 minutes,
We had no choice but to leave after waiting for 1 hour and 20 minutes!
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December 2024 by M R
Always good thank you.
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December 2024 by Hk Peace
always open on Saturdays hard working people , thanks again Jim , Mo 👍.
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July 2023 by Hatem Moustafa
Very bad service
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June 2023 by Toni Chimienti
I had a package that was apparently a “big package” and they somehow couldn’t deliver it. So usps carrier leaves a notice. I fill out paperwork online to have it re delivered since it was eligible. The very next day today (6/19) I receive a text message just before 1pm saying my address was not complete. Huh. That’s so odd as I have a copy of my confirmation form with my address very clearly stated and of course I know the address on my package is correct, how else did I receive this form in the first place. So a few minutes past 1pm I immediately try to update on the link. Magically cannot update. I immediately call the number on the back of form. Get disconnected twice. Look up Clayton Post office number and call them directly three times. It rings and rings and rings until it gets disconnected again. Not all of us can make it to the post office during their very limited office hours, but I can at least call in during office hours.Clayton post office, are you even open? Do you even work? How can you operate as such? Worst customer service and worst service. If I could give you a zero or negative I would. This is not the only very below zero interaction my family has had from you. Do better! We all deserve better! ?
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December 2022 by cindy sayad
Great staff and excellent service
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March 2022 by Kev H.
This is a really nice USPS store located in a nice, serene area in the Clayton Downtown area and next to a nice park, so the area was very green and surrounded by trees and plants. I went there on a weekend morning and pleasantly found that finding street parking to be super easy, and in fact there was a lot of parking available right in front of the store. I was able to conduct my business there and get in and out of the store pretty quickly. Definitely I would go to this USPS store again if I happen to be in the area.
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January 2021 by Susan Clark
I was so pleased with "Jim" at the PO today. I neglected to include a Space number for a Clayton address, and noticed it was held up in Clayton PO (after leaving Yosemite, then to Sac, to Oakland, then Clayton--all before Xmas!) I called Clayton PO, at an extremely busy time, and Jim answered, took the time to search, and located the package! The tracking info said it had been shipped back to my PO, which would've taken another week to get to our grandson! Thank you so much, Jim. You made another kid happier on Xmas!
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January 2021 by Ashish Pujari
Not very helpful staff. Instructions, when asked, are mumbled than being very clear. They assume that you know their postal process.
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January 2021 by Maria Mcintyre
Friendly customers and clean office
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August 2020 by Kolbeh Cuisine
They are very nice and care about customers .
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July 2020 by Masoumeh Moghaddam
They are very nice and care about customers .
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May 2020 by Buggy O.
This review is solely based on the customer service received from Heather today. I have never received such uninformative answers when asking a question, and the lack of help and poor attitude left me shocked. I've never felt so inclined to leave a review and I'm seriously considering calling to talk to management, it was THAT bad. Hopefully, better luck next time... side note; I work in customer service so I know not every day is a good day and I do my best to treat everyone with kindness and respect. This was just unacceptable.
